We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Dirk Grötker I can not login at tms plugins StoreClosed Pre-purchase questions for Amelia   Updated April 20, 2021 at 8:16pm   3 Most recent comment from [deleted]:Hi, Dirk!You can log in to the TMS Store with your email address and this password: 6OZ6tgLi3xrCThere you will be able to find your purchase code and the most recent version of Amelia - 3.2.Best Reg ... Xuan Service PackagesClosed   Amelia   Updated April 19, 2021 at 9:25pm   4 Most recent comment from [deleted]:Xuan,That's correct: at the moment it's impossible to book multiple appointments at once. It's on our to-do list, but I can't tell you precisely when exactly this feature will be i ... Xuan WooCommerce integration with cart and checkoutClosed   Amelia   Updated April 19, 2021 at 9:16pm   2 Most recent comment from [deleted]:Hi again, Xuan!No, you didn't miss anything: that's the way WooCommerce integration works. The cart isn't available there, and the checkout process is different. Basically, this integra ... Carlos Lima Google Analytics / Google AdsClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Carlos!I already replied to the other ticket you've opened, so I believe there's no need to duplicate the same information.I will close this ticket, so if you have any additional questio ... Ahmad Abdullahi Ahmad New userClosed   Amelia   Updated April 19, 2021 at 9:12pm   2 Most recent comment from [deleted]:Hi, Ahmad!Thank you for choosing Amelia.Please make sure you've added the URL to the Customer panel to Amelia -> Settings -> Roles Settings -> Customer:After that, please add the %customer_panel_ ... Nitin Shah Single login for employeesClosed   Amelia   Updated April 19, 2021 at 9:05pm   2 Most recent comment from [deleted]:Hi, Nitin!Thank you for choosing Amelia.I'm afraid, it is not possible with current built-in features.Probably, it can be achieved with some custom work, but this service isn't included in o ... Gaston Huot Publish an event calendarClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 8:31pm   2 Most recent comment from [deleted]:Hi, Gaston!Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.We do have synchronization with Outlook, but it doesn't work 2 ways completely. Appointme ... David Vagni Amelia FunctionsClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 7:49pm   2 Most recent comment from [deleted]:Hi, David!Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.I'm afraid I have to disappoint you: at the moment, it's not possible to select rooms ... Carlos Lima Google Analytics / Google AdsClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 3:08pm   2 Most recent comment from [deleted]:Hi, Carlos!Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.I'm afraid, there are no built-in features to integrate Google analytics into Amelia.Howev ... Ana Koger Healthcare Professionals Mailing ListClosed Pre-purchase questions for Amelia   Updated April 19, 2021 at 2:43pm   1 Most recent comment from Ana Koger:Would you be interested in acquiring Healthcare Professionals Mailing List for your company marketing use? Rachel E. Stenta customer login not generating passwordClosed   Amelia   Updated April 19, 2021 at 1:31pm   14 Most recent comment from [deleted]:Hi Rachel,thank you for the kind reply; I apologize for the later response as we don't work on weekends.It seems that you have a full URL as hyperlink in "Customer Panel Access" email template.Al ... Rudy Issues Booking Multiple Customer to a ServiceClosed   Amelia   Updated April 19, 2021 at 1:29pm   12 Most recent comment from [deleted]:Hi, Rudy!Sorry for the delayed response, we don't work on weekends.If you add Customers separately through the "Customers" field on the back-end, then they will receive email notifications indivi ... Liz Add a class to booking formClosed   Amelia   Updated April 19, 2021 at 1:29pm   2 Most recent comment from [deleted]:Hi Liz,thank you for reaching out to us!JS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source co ... Sebastian Gendry Videos not displaying on ipadClosed   wpDataTables   Updated April 19, 2021 at 1:12pm   12 Most recent comment from [deleted]:Hi SebastianUnfortunately it is the same bug. Our developers need to investigate this in more detail but they informed me that they will do their best to include a fix in the next update. Michael Cowdroy SMS notificationsClosed   Amelia   Updated April 19, 2021 at 11:59am   4 Most recent comment from Aleksandar Vuković:Hello MichaelUnfortunately, this is expected behavior. Your existing appointments' times were saved in an incorrect time zone, so when you changed the time zone, they were adjusted to the new tim ...