We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manuel Suarez email notification custom fields and send email notificationClosed Pre-purchase questions for Amelia   Updated April 22, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Manuel!Thank you for your inquiry.1. Please reach out to your hosting provider and ask if there are any additional settings that should be done in order to use Google STMP on your WordPress.2. You ... Philip Sigel SMS Notifications No Longer WorkingClosed   Amelia   Updated April 22, 2021 at 7:29pm   29 Most recent comment from [deleted]:Hi, Philip!Thank you for the updates.I will forward this info to our team.Best Regards.  Bote Adding a ruleClosed   Amelia   Updated April 22, 2021 at 3:30pm   8 Most recent comment from [deleted]:Hi Bote,thank you for contacting back!It's in Amelia > Location (or Amelia > Places). Shota Ando Is there any way to see custom fields data on Event from admin panel?Closed   Amelia   Updated April 22, 2021 at 3:30pm   2 Most recent comment from [deleted]:Hi, Shota!Thank you for choosing Amelia (again).You can see Custom Fields on the Admin panel if you open the Events page, click on the "Attendees" button and then on the "Edit Attendee":Also, please ... Gareth John Hailey Gift vouchers, APIClosed Pre-purchase questions for Amelia   Updated April 22, 2021 at 3:29pm   4 Most recent comment from [deleted]:Hi Gareth,thank you for the kind reply.Would you mind letting me know in a bit more detail about the coupons you need? Unfortunately we don't have the ones that can be purchased and applied as vo ... Ralph Hos Multiple schools but limited appointmentsClosed   Amelia   Updated April 22, 2021 at 3:19pm   8 Most recent comment from [deleted]:Hi Ralph,thank you for the kind reply.For exactly same time slot, yes.If a school (service), is booked for 11am for employee x, that same school can only be booked for 12pm, or 10pm, if the same emplo ... Kazuki google calendarClosed   Amelia   Updated April 22, 2021 at 3:07pm   2 Most recent comment from [deleted]:Hi, Kazuki!Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a reply to this tic ... Hussnain Email and SMS notificationsClosed   Amelia   Updated April 22, 2021 at 2:57pm   9 Most recent comment from [deleted]:Hello Hussnain,here is the update on emails:Test email works, so emails are probably ending up in SPAM unfortunately, or are being blocked even before that. It would be the best to switch to SMTP for ... Ruth Schrader-Grace Need to be able to delete employeeClosed   Amelia   Updated April 22, 2021 at 2:49pm   3 Most recent comment from Ruth Schrader-Grace:Ok, since you and I and my IT person are dealing with this on another ticket let's close this one so as to not tie up more time to repair this issue. She is setting up credentials now to for eith ... Laurent Dani Recurring appointments issue since 3.1 updateeClosed   Amelia   Updated April 22, 2021 at 2:26pm   10 Most recent comment from [deleted]:Hi, Laurent!I just contacted my team and they confirmed the fix wasn't added to the current update.I'm waiting for a response regarding the ETA. I will contact you once I receive this inform ... Marios Anthis transfer databaseClosed   Amelia   Updated April 22, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us!When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will tr ... DFSKarma Table has no rowsClosed   wpDataTables   Updated April 22, 2021 at 2:10pm   4 Most recent comment from [deleted]:Hi DFSKarmaCould you please provide us with that source file so we can try and recreate the issue locally? Also could you please tell us how did you create the table, using which option? Fabi Viola Customer Login details not sending, no way to create customer account on the front endClosed   Amelia   Updated April 22, 2021 at 1:39pm   6 Most recent comment from [deleted]:Hi Antoine,I will be happy to help you - please kindly open up a new ticket and we will assist Chris Multiple slots for 1 employeeClosed   Amelia   Updated April 22, 2021 at 1:35pm   6 Most recent comment from [deleted]:Hi Chris,thank you!Well, we are always open to expanding Amelia to fit as many business models as possible - "stretching" is finding out new great options that may be included in order to have Amelia ... Fausto Giungato Fix a specific data to book a serviceClosed   Amelia   Updated April 22, 2021 at 12:55pm   7 Most recent comment from Fausto Giungato:Ok, thanks. You can close this ticket.