We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lmi2014 Mutiple Email NotificationsClosed   Amelia   Updated April 22, 2021 at 7:38am   11 Most recent comment from [deleted]:You are welcome, Marco. Thank you, have a great one as well!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Giulio problem highchartsClosed Pre-purchase questions for wpDataTables   Updated April 22, 2021 at 7:37am   4 Most recent comment from Aleksandar Vuković:You're welcome, Giulio, glad I could help.I believe there is a callback to reverse the order, but unfortunately, I don't have an example for it.You would need to explore Google Charts AP ... morfi Scrolling to the topClosed   Amelia   Updated April 22, 2021 at 7:35am   2 Most recent comment from Aleksandar Vuković:Hello AndrasThank you for your purchase.What you saw on that ticket is actually a JS hook that scrolls an element into view after something is clicked on, so it's not working on page load, but fo ... Shota Ando Coupon NotificationClosed   Amelia   Updated April 22, 2021 at 7:17am   3 Most recent comment from Aleksandar Vuković:Hello ShotaUnfortunately, there's no counter in Amelia that would tell you or your users how many times they still have to use the coupon.If the coupon is limited to X times per customer, you or ... PABLO DIAS MENEZES FunctionalitiesClosed   Amelia   Updated April 22, 2021 at 2:59pm   5 Most recent comment from [deleted]:Hi, Pablo!Please try to add this CSS to the page with Amelia: .amelia-app-booking #am-step-booking .am-select-date.am-package-setup .am-package-employee-location .el-input__inner::placeholder, .amelia ... Cliff Blade 1AC4C-80DD4-D91C2-D7D46-686C5Closed   Amelia   Updated April 21, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, Cliff!Thank you for choosing Amelia.In the new Amelia version 3.2 it's possible to change the Redirect URIs right in Amelia -> Settings -> Integrations. So, please update the plugin to the ne ... Willem van Zanten Let a customer create an accountClosed   Amelia   Updated April 21, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Willem!Thank you for choosing Amelia.I'm afraid, at the moment a Customer's account can be created only after the first booking. The logic behind that is quite simple: before the first a ... Rolando Rodriguez Adding location to the notification .ics fileClosed   Amelia   Updated April 21, 2021 at 9:14pm   5 Most recent comment from [deleted]:Rolando,Thank you for understanding. And for your kind words as wellPlease feel free to contact us if you have any other questions. Best Regards.  Jeffrey Kimel Outlook integrationClosed   Amelia   Updated April 21, 2021 at 8:33pm   7 Most recent comment from Aleksandar Vuković:Hello Jeffrey Sorry for the late response. Can you please include me in the invitation for Azure portal ([email protected]), and also provide a bit more detail about the issue?From ... Emmanuel Dodoo Cann Last Name of EmployeeClosed   Amelia   Updated April 21, 2021 at 6:12pm   8 Most recent comment from [deleted]:Hi, Emmanuel!As far as I can see, the other ticket was assigned to my colleague Aleksandar and he's already working on it.Please feel free to contact us if you have any other questions.Best Regar ... Hussnain So many console errorsClosed   Amelia   Updated April 21, 2021 at 5:18pm   10 Most recent comment from [deleted]:Hussnain,at the moment only one console error appears on that page - Cannot read property 'replaceChild' of null. This Error doesn't affect Amelia's functionality.We can't get ... Kevin Course costs shared by course participantsClosed Pre-purchase questions for Amelia   Updated April 21, 2021 at 2:36pm   2 Most recent comment from [deleted]:Hi again, Kevin!I already replied to the other ticket you have, so I believe there's no need to duplicate the same information.Please feel free to contact us if you have any other questions.Best ... Michele Popup/Lightbox with Beaver BuilderClosed   Amelia   Updated April 21, 2021 at 12:44pm   5 Most recent comment from [deleted]:Michele,It's a good idea, thank you. I will forward it to our dev team as well.Please feel free to contact us if you have any other questions. And sorry that we couldn't fix it this time.Bes ... jtillz Paid Support Waiting 3 DaysClosed   wpDataTables   Updated April 21, 2021 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello again.Since this topic was already covered in a private ticket, I'll just post my response here:I'm sorry for the delay, but we receive an increased amount of tickets, so our response ... jtillz Column PositionClosed   wpDataTables   Updated April 21, 2021 at 11:56am   2 Most recent comment from [deleted]:Hi jtillzOnce again we apologize for the late response we have been experiencing an unusually large amount of tickets, and we are doing our best to help everyone as soon as possible. Since this is a ...