As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Roee Angel problem with wdt.highcharts.jsClosed   wpDataTables   Updated May 5, 2021 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello RoeeThe plugin is, by default, using the minified version of JS files, so in this case "wdt.highcharts.min.js".If you want the changes you're making to take effect, go to wpDataTables setti ... Alexandre Booking 2 employees at the same timeClosed   Amelia   Updated May 5, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi, Alexandre!Thank you for your kind words.Sorry, we couldn't make it as quickly as usual since we had a National holiday and we got back in the office only today.At the moment, there is no buil ... Frédéric problem sending notification by emailClosed   Amelia   Updated May 5, 2021 at 1:08pm   13 Most recent comment from [deleted]:Hi Frédéric,wonderful! Thank you for letting me know Matt Sheeks Notifications not sendingClosed   Amelia   Updated May 5, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi, Matt!Sorry for the delayed response, it was a National holiday in our country.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can po ... Marios Anthis sms notification not workingClosed   Amelia   Updated May 5, 2021 at 11:38am   4 Most recent comment from [deleted]:Hi, Marios!Sorry for the delayed response, it was a National holiday in our country.I logged in to your site with the credentials you provided us earlier and I see in the SMS History there are message ... Muh Muti serviceClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi Muh,thank you for taking interest in Amelia, and for reaching out to us!I apologize for the later response, due to the Easter holidays we've had.You can add these as Extras.Extras are like min ... Alec Backend "Calendar" is broken, not loading appointmentsClosed   Amelia   Updated May 5, 2021 at 11:03am   6 Most recent comment from [deleted]:Hi, Caroline!I'm sorry that you faced this issue. Could you please also check if there's an Employee with an empty Last Name? If so, please edit his/her name.Also, please try to deactivate ... Paaras Amelia New Employee AdditionClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 10:51am   12 Most recent comment from [deleted]:Hi, Paaras! If you need help with adding custom CSS to the page, please take a look at this article. Please note that these modifications are actually not falling into our free support, and if you ne ... Gert Swanepoel Checkout PageClosed Pre-purchase questions for Amelia   Updated May 5, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi Gert,thank you for reaching out to us; I apologize for the later response, due to the Easter holidays we've had.Sure, you can add Custom Fields for text, checkboxes, attachments; you can find ... LSEI widget Amelai and shortcodeClosed   Amelia   Updated May 7, 2021 at 12:57pm   3 Most recent comment from [deleted]:Hi!Thank you for your patience, it is confirmed that this is a bug. We are currently making a solution; I hope I will be able to forward a fix shortly.I apologize for the inconvenience. Luis N Google meet integration?Closed Pre-purchase questions for Amelia   Updated May 5, 2021 at 9:32am   12 Most recent comment from Miloš Jovanović:Hi Greg,Thank you for sharing this with us, we certainly plan to work on Google Meet integration in the next months.Best regards. Kazuki some form is disabledClosed   Amelia   Updated May 5, 2021 at 9:12am   2 Most recent comment from [deleted]:Hi Kazuki,thank you for reaching out to us! I apologize for the later response, due to the Easter holidays we've had.If the fields are pre filled with customer information, that happens when the ... Isobel Reserve list for events if cancellation frees up a spaceClosed   Amelia   Updated May 5, 2021 at 8:35am   3 Most recent comment from Isobel:Ok thanks for the reply. Good to know a few others are interested in this as well and it might be offered in the future. Daniel Kilburn 'Bringing anyone with you' multiplier/discountClosed   Amelia   Updated May 5, 2021 at 8:16am   7 Most recent comment from Aleksandar Vuković:Hey Daniel, I'm glad to see that you're satisfied with the plugin!Also thanks for sharing the solution in a public comment, as I'm sure it will come in handy to a lot of people here.If ... Ferdinando Bassi HTML in reportsClosed   Report Builder for wpDataTables   Updated May 5, 2021 at 8:06am   4 Most recent comment from Aleksandar Vuković:If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Thanks for the update, FerdinandoI'm glad to hear you will be able to work around t ...