We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

TONTALE Sync with Google Agenda doesn't workClosed   Amelia   Updated April 20, 2021 at 2:21pm   5 Most recent comment from Aleksandar Vuković:You're welcome, glad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joseph Benson Package UpgradeClosed   Amelia   Updated April 20, 2021 at 2:20pm   7 Most recent comment from Aleksandar Vuković:You're welcome, JosephIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fabi Viola Styling missingClosed   Amelia   Updated April 20, 2021 at 2:20pm   4 Most recent comment from [deleted]:Fabi,That's great! Thank you for letting us know.Please feel free to contact us if you have any other questions.Best Regards.  Michele Multiple locations for a single employee... is possibile?Closed   Amelia   Updated April 20, 2021 at 2:15pm   4 Most recent comment from Michele:Ok, thanks Liza. I'll try to see if "custom fields" temporarily solve this problem. However, at first glance unfortunately it seems to me that it is not possible to assign it to certain employ ... José Pedro Correia More documentation on Web HooksClosed   Amelia   Updated April 20, 2021 at 2:15pm   7 Most recent comment from [deleted]:Pedro,If you have a couple of minutes, you can suggest that as a "feature request" here, so our developers will know there's a demand for this kind of documentation.Please feel free to contact u ... Fabi Viola Events list styling broken and not workingClosed   Amelia   Updated April 20, 2021 at 2:14pm   3 Most recent comment from Fabi Viola:Hi the new update today seems to have solved the issueThanks Hussnain Package booking issueClosed   Amelia   Updated April 20, 2021 at 2:09pm   5 Most recent comment from [deleted]:Actually, I just realized that we can use the access you've provided under the other ticket.So, no need to send us another set of credentials.Best Regards.  Marco Empty dates in datachartClosed   wpDataTables   Updated April 20, 2021 at 1:55pm   10 Most recent comment from [deleted]:Hi MarcoThank you.Could you please send us database dump of ST_dates and ST_session_graph tables, so we can test it locally? Daniel Schindlower Customer Panel Link in webhook?Closed   Amelia   Updated April 20, 2021 at 1:53pm   2 Most recent comment from [deleted]:Hi, Daniel!Thank you for choosing Amelia.I consulted with our developers regarding your case, and they said that it can be added to the JSON inside the bookings field:And this is an example of JSON th ... Namika CRON Job - Appointment reminder email not beeing sent outClosed   Amelia   Updated April 20, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Namika,thank you for contacting us.cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task ... JoseLuis Employee extra fieldsClosed   Amelia   Updated April 20, 2021 at 1:31pm   2 Most recent comment from [deleted]:Hi JoseLuis, thank you for reaching out to us. Unfortunately at the moment we don't have an option to create employee profile that would be public.  You can suggest that as a feature request he ... Robert Meador Customizing confirmation screenClosed   Amelia   Updated April 20, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi Robert, thank you for reaching out to us! You can change the Trophy image in ../wp-content/plugins/ameliabooking/public/img folder. The file name is trophy.svg. Please note that when you replace it ... Luis Gulias Help ConfiguringClosed   Amelia   Updated April 20, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Luis,thank you for reaching out to us.You can do so with a Pro feature Packages of services.Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to you ... Rolando Rodriguez Amelia event non workingClosed   Amelia   Updated April 20, 2021 at 1:08pm   3 Most recent comment from Rolando Rodriguez:Hi Ivana, Thank you very much for our replyYes of course, I isolated the problem, corrected it and and let your people know .. but that was on another thread. The problem was with the google Invisib ... Vincent VILAIN SMS priceClosed Pre-purchase questions for Amelia   Updated April 20, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi Vincent, thank you for reaching out to us, and for taking interest in Amelia. Here is the pricelist for France: