As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Nicholas Pennisi Table ConfigurationClosed   wpDataTables   Updated May 10, 2021 at 10:26am   33 Most recent comment from [deleted]:Hi NicholasI can see you have already submitted a separate ticket for this issue, thank you.I will close this one and we can continue the conversation there.  Dalton Customize Information BlockClosed   wpDataTables   Updated May 10, 2021 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello DaltonUnfortunately, other than removing that section of code in wp-content/plugins/wpdatatables/source/class.wdttools.php around line 495, there's no way to hide it.So, you can remove: (f ... marta Amelia AdminClosed   Amelia   Updated May 10, 2021 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello martaThank you for your purchase.I am sorry to disappoint you, but unfortunately, Amelia Managers do not have the capabilities to delete anything. They can create and edit data in Amelia, but t ... Alexia Notification are not updated and settings SMTPClosed   Amelia   Updated May 10, 2021 at 10:12am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlexiaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tomoya Shirai About synchronization with google calendarClosed   Amelia   Updated May 10, 2021 at 9:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, TomoyaI'm glad to hear this issue is now resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian functionalityClosed   Amelia   Updated May 10, 2021 at 9:02am   3 Most recent comment from [deleted]:Hi Ian,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.1) user browses website and sees the calendar/list of events we're running. These eve ... Leyla musleh how to remove a package that someone bought?Closed   Amelia   Updated May 10, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi Turistas,Sorry for the delayed response, we don't work on weekends. I'm afraid, if the package was purchased, it can't be deleted unless the Customer books all the remaining appoint ... Jason Long Editing Packages & Tracking Package detailsClosed   Amelia   Updated May 10, 2021 at 8:36am   3 Most recent comment from Aleksandar Vuković:Hello Jason and Michael.The Packages feature's first version has been developed from a customer's perspective, as that's what we received as the most requested approach from our custome ... elaine Time selector 12-hour formatClosed   Amelia   Updated May 10, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi, Elaine!Sorry for the delayed response.Yes, that's correct: there's only one option for time format on the back-end at the moment. I will forward your request to our development team. Al ... Leyla musleh Multi employees in packagesClosed   Amelia   Updated May 10, 2021 at 8:23am   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends.Amelia tries to assign all the appointments to the same Employee by default, but if he/she is busy, then a time slot with anothe ... Christopher Fischbach Functionality and loading issueClosed   Amelia   Updated May 10, 2021 at 8:23am   3 Most recent comment from [deleted]:Hi Christopher,thank you for reaching out to us; I apologize on the later response, as we don't work on weekends.Regarding the shortcode; please go to Amelia > Customization and check if the op ... Angel Google calendar does not integrateClosed   Amelia   Updated May 10, 2021 at 8:09am   4 Most recent comment from [deleted]:Hi Angel,thank you so much for the credentials!I apologize for the later response, as we don't work on weekends.I see that you had the setting that includes pending appointments OFF; I enabled it ... Eric Deschenes Can i transfer to an other domainClosed Pre-purchase questions for wpDataTables   Updated May 10, 2021 at 7:43am   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your interest in wpDataTables.The plugin can only be activated on one website, but that doesn't prevent you from moving it. Before moving it to a new domain, you need to g ... Kevin Custom FieldsClosed   Amelia   Updated May 10, 2021 at 6:52am   4 Most recent comment from [deleted]:Hi, Kevin!Sorry for the delayed response.And thank you for choosing Amelia. If you added these Custom fields later than the old Events were created and booked, then that's how it's supposed ... Jordi custom fields in outlook calendarClosed   Amelia   Updated May 9, 2021 at 2:12pm   6 Most recent comment from Aleksandar Vuković:You're welcome Jordi.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.