We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Kaplan SMS send numberClosed   Amelia   Updated April 26, 2021 at 1:42pm   4 Most recent comment from [deleted]:David,I'm afraid, USA doesn't support alpha Sender ID. Sorry for this inconvenience. Please let me know if you have any other questions.Best Regards.  Trey Barkett Barber Related Payment OptionsClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hi Trey,thank you for taking interest in Amelia, and for contacting usI understand your concern, unfortunately, Amelia does not store credit / payment information in such way.You can optionally requir ... Frédéric Prud\'homme Duration of a service according to the employeeClosed   Amelia   Updated April 26, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi Frédéric,thank you for reaching out to usAs the service duration needs to be predetermined, I'd suggest that you can add an Extra to the service to be able to extend it when needed.Extra wi ... Leo Hooks and Filters?Closed Pre-purchase questions for Amelia   Updated April 26, 2021 at 1:06pm   4 Most recent comment from [deleted]:Hi,thank you for contactingIf you make a suggestion here, users will be able to vote for it and it can be considered in the future. We have a lot of feature requests,  the most requested features ar ... Sarah Quelhurst Pre saleClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi Sarah,thank you for reaching out to us, and for taking interest in Amelia!Unfortunately, Amelia does not have a location search / filter, that can work with searches by location or zip code. You c ... Aynee TranslationClosed   Amelia   Updated April 26, 2021 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hello AyneeUnfortunately, something like this cannot be done. The strings you translate are often repeated in many segments of the plugin, so changing the text will change it everywhere these strings ... Christian Vhenten technical doc about hooksClosed   Amelia   Updated April 26, 2021 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello cvhentenUnfortunately, we don't yet have developer documentation for Amelia. That's something that's going to be added in the future, but at the moment it doesn't exist. JS f ... Zahid Mirza RefundClosed   wpDataTables   Updated April 26, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi ZahidWe are sorry to hear that, if there is anything else we can do please do let us know.To request a refund please log into http://store.tms-plugins.com/ with the credentials you received in yo ... Pat Brazil Brazil Column ChartsClosed Pre-purchase questions for wpDataTables   Updated April 26, 2021 at 12:15pm   5 Most recent comment from Aleksandar Vuković:You're welcome, I'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dariusz Misiak Question about Date PickerClosed   wpDataTables   Updated April 26, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hi again Dariusz1. Unfortunately, you will need to add your locale.This is an example for German/ 1. Open ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.funcs.js and add this code under ... Adam O. SMS notifications still not sending, added ip.Closed   Amelia   Updated April 26, 2021 at 11:23am   6 Most recent comment from [deleted]:Thank you for letting me know, Matt.I apologize for the later response, as we don't work on weekends.Please kindly open a new ticket, so that we can proceed with resolving your issue (it is neces ... Danylo Vakhnenko Html notifications possible?Closed   Amelia   Updated April 26, 2021 at 9:58am   2 Most recent comment from [deleted]:Hi Danylo,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.HTML isn't supported in email notifications in Amelia with its current built-in ... Michael Cunningham Zapier & Woocommerce Integration & ZoomClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 9:36am   4 Most recent comment from [deleted]:Hi Michael,thank you for the kind replyI apologize for the later response, as we don't work on weekends.Perhaps this article on Zapier will help; let me know. Eric P WDT_ID reset countClosed   wpDataTables   Updated April 26, 2021 at 9:35am   9 Most recent comment from Aleksandar Vuković:Thanks, Eric, that actually may come in handy in the future Josephine Customer AccountsClosed   Amelia   Updated April 26, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello JosephineThank you for your purchase.When you're testing the plugin from the front-end, please don't use the same email you're using as an Admin of the site. Also, it's not r ...