We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rafal PrePurchase capability featureClosed Pre-purchase questions for wpDataTables   Updated April 20, 2021 at 12:37pm   2 Most recent comment from [deleted]:Hi RafalThank you for reaching out to us.You can link data to specific users with our plugin. To do this the table needs to be editable (so you would need to import the file, to create a manual table) ... Philippe Weickmann I want to limit the number of reservations per service.Closed   Amelia   Updated April 20, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi, Anne!Thank you for choosing Amelia.I'm afraid, with the current built-in features it's not possible to set any kind of limitations.If you explain your requirements in a few words, probab ... Succeedat Languages packagesClosed   Amelia   Updated April 20, 2021 at 11:46am   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends (I guess I already mentioned that before, so just in case).I'm afraid we don't have a shortcode that would display onl ... Mohamed Danial Luqman Package ServicesClosed Pre-purchase questions for Amelia   Updated April 20, 2021 at 11:43am   2 Most recent comment from [deleted]:Hi Mohamed,thank you for reaching out to us!Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within Packages, you can choose which Se ... Caroline Elvegard Search by phone number, covid cancellation & invoice integrationClosed   Amelia   Updated April 20, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi Caroline, thank you for contacting us! I apologize for the later response, as we don't work on weekends. At the moment, unfortunately, it's not possible to search the customers per phone ... Maxime SANCHEZ Impossible de modifier un serviceClosed   Amelia   Updated April 20, 2021 at 10:58am   9 Most recent comment from [deleted]:Hi Maxime,thank you for letting me know about the emails.I apologize for the later response, as we don't work on weekends.As for the services, have you cancelled the active appointments? If not, ... Jeffrey Kimel Forgotten New PasswordClosed   Amelia   Updated April 20, 2021 at 9:58am   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to us!If you added %customer_panel_url% placeholder in the email notification, customers will be able to access the panel, and configure their password the first ... Jean-Philippe VOLNY-ANNE calendar not appearing on mobileClosed   Amelia   Updated April 20, 2021 at 9:46am   6 Most recent comment from [deleted]:Hi Jean-Philippe, thank you for letting me know! As advised, you can go by creating 2 locations, and connecting the services to them accordingly - please bear in mind that one employee cannot be booke ... Manfred Step-by-Step Booking WizardClosed   Amelia   Updated April 20, 2021 at 9:42am   10 Most recent comment from Aleksandar Vuković:Great news, ManfredThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Xuan Weekly view for calendarClosed   Amelia   Updated April 20, 2021 at 8:54am   4 Most recent comment from Aleksandar Vuković:Hi again XuanI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The Events Calendar is only able to show the month, and by d ... Heather Wicksted database connectionClosed   wpDataTables   Updated April 20, 2021 at 8:33am   13 Most recent comment from [deleted]:Thank you so much we are really happy to hear thatPlease don't hesitate to reach out to us if there is anything else we can help with.Have a wonderful day! Frank Remove ConnectionClosed   wpDataTables   Updated April 20, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi FrankThank you for reaching out to us.You can delete unused connections from the main wpDataTables settings/ Separate DB connection and on the bottom of the screen you will see a Delete button.If t ... Roshan Sujeebun how to read the the MetaData and Description: in woocommerce reportClosed   Amelia   Updated April 20, 2021 at 8:29am   2 Most recent comment from [deleted]:Hi Roshan,thank you for letting me know.I apologize for the later reply - we have found a possible cause.This is where our MetaData is read from  $data = wc_get_order_item_meta($item_id, 'amelia ... Brandon Walters Google SheetsClosed   wpDataTables   Updated April 20, 2021 at 8:05am   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Simone Greimel integrate mulitple Zoom AccountsClosed   Amelia   Updated April 19, 2021 at 9:44pm   2 Most recent comment from [deleted]:Hi, Simone!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to connect multiple Zoom accounts to Amelia.You can connect only one business account (since free account ...