We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Placeholder %location_address% ONLY if GMapsKey set?Closed   Amelia   Updated April 23, 2021 at 8:05pm   4 Most recent comment from [deleted]:Hi, Craig!Thank you for your comment.I'm afraid, at the moment it's not possible to add the address without Google maps API.You can suggest that as a feature request here, or check if this r ... Markus Ringe Year problemClosed   Amelia   Updated April 23, 2021 at 3:40pm   6 Most recent comment from Aleksandar Vuković:You're welcome, MarkusGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. adel Date picker in form to be +18Closed   Amelia   Updated April 23, 2021 at 3:40pm   2 Most recent comment from Aleksandar Vuković:Hello Adel.Thank you for the suggestion, it's not something we previously received, but it is good.At the moment, there's no way to include it, so a custom solution would have to be implemen ... Hilda Steyn woocommerceClosed   Amelia   Updated April 23, 2021 at 2:31pm   3 Most recent comment from [deleted]:Hi Hilda,thank you for letting us knowI'm glad to hear you found the solution; if you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Victor SMS Not workingClosed   Amelia   Updated April 23, 2021 at 2:26pm   6 Most recent comment from [deleted]:Hi Matt,thank you for contacting.We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you ... Howard Weng Google Calendar Integration with employee and shopClosed   Amelia   Updated April 23, 2021 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello HowardThe Google Calendar integration was not designed in this way. Its use is to link your employees to their Google Calendars, so the appointments made in Amelia appear in Google, and busy eve ... misa matsuura About the integration with google calendarClosed   Amelia   Updated April 23, 2021 at 1:11pm   9 Most recent comment from Aleksandar Vuković:Hello MisaThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michele Translation pot fileClosed   Amelia   Updated April 23, 2021 at 1:10pm   6 Most recent comment from [deleted]:Hi Michele,thank you so much for taking time to let me know; I apologize again for bothering you.It's much appreciated, I have forwarded it to our translators for fixingI wish you an amazing week ... Alex Petrie Custom FieldsClosed   Amelia   Updated April 23, 2021 at 1:05pm   5 Most recent comment from [deleted]:Hi Alex,thank you for contacting back.Unfortunately, at the moment you would need to go back to the custom field to add the new event that you created (any event created after creating that custom fie ... Kazuki edit integrations URIClosed   Amelia   Updated April 23, 2021 at 11:40am   2 Most recent comment from Aleksandar Vuković:Hello KazukiPlease update the plugin to v3.2. In it, you will be able to edit the Redirect URI field. Amir Zubovic Using variables in calling the pluginClosed   wpDataTables   Updated April 23, 2021 at 11:39am   4 Most recent comment from [deleted]:Poštovanje Nažalost takav kod ne može biti izvršen jer su varijable napisane između script tagova, a var iz shortcode-a se izvršava na serveru, ne na frontu gdje je javascripta. Ako Vam treba ... Howard Weng Is it possible to set next 30 days appointments by default in customer panelClosed   Amelia   Updated April 23, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello HowardPlease try adding this JS on the Customer Panel page: window.ameliaBooking = { cabinet: { pastDays: 0, futureDays: 30, disableAuthorizationHeader: false } } John Howell Style a PDFClosed   wpDataTables   Updated April 23, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.The functionalities of table export tools are based on a 3rd party HTML5 library. There are some limitations in this library unfortunately. Generated PDF, XLS, ... misa matsuura About 3.1.2 updateClosed   Amelia   Updated April 23, 2021 at 10:49am   4 Most recent comment from [deleted]:Hi, Misa!Thank you for letting us know. I'm glad that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Antoine Customer accountClosed   Amelia   Updated April 23, 2021 at 10:35am   7 Most recent comment from Aleksandar Vuković:Hello again AntoineIt's not possible to book an appointment from the customer panel. You can try adding the booking form's shortcode below the shortcode of the panel, so they can book an app ...