We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rodrigo Woocommerce QuestionClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 8:55am   2 Most recent comment from [deleted]:Hi Rodrigo,thank you for taking interest in Amelia, and for reaching out to us!1. Our integration with WooCommerce involves customer choosing a date and time in Amelia on your site, then proceeding to ... Filipe Doubt about the productClosed Pre-purchase questions for wpDataTables   Updated April 27, 2021 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello FilipeThank you for your interest in our plugin.The add-on works for all table types except for Simple Tables. Raquel Social LoginClosed   Amelia   Updated April 27, 2021 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello RaquelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Amelia's Customer (and Employee) Panel log-in is differe ... Frédéric Prud\'homme Email & Phone number - Mandatory only in the websiteClosed   Amelia   Updated April 27, 2021 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello FredI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The same rules apply to both the front-end and back-end booking ... Paweł Tkaczyk Redirect directly to checkoutClosed   Amelia   Updated April 27, 2021 at 8:03am   8 Most recent comment from [deleted]:Hi Titus, This wasn't changed so far, this is saved in the amelia_settings option in the wp_options table in your database. When you find and open the wp_options table in your database, please s ... Terry Rauch Dynamic Chart LabelsClosed   wpDataTables   Updated April 27, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi TerryThank you for reaching out to us.Unfortunately this can't be done. We can manage a CSV file that has dynamic cells, but headers can't be changed, rearranged, removed or added, or the ... Joe Outlook IntegrationClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 7:21am   2 Most recent comment from [deleted]:Hi Joe,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Please provide me a temporary WP-admin (administrator) user for your site where this happ ... Marc Hammoud Offering packages of many appointmentsClosed   Amelia   Updated April 27, 2021 at 7:19am   6 Most recent comment from Aleksandar Vuković:Hello MarcAdding multiple services in a shortcode (your last example) doesn't work.You can define whether you're going to show only services or only packages with these shortcodes:[ameliabo ... John Crowhurst Physical addressClosed   Amelia   Updated April 27, 2021 at 7:15am   2 Most recent comment from [deleted]:Hi John,thank you for contacting us!I apologize for the later response, as we don't work on weekends.You can schedule the customers from the back end of Amelia only; scheduling from Google or Ou ... René BackgroundClosed   Amelia   Updated April 26, 2021 at 11:00pm   2 Most recent comment from [deleted]:Hi, Rene!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid, that if it can be changed, then only with custom CSS.Could you please provide ... LSEI Change font-size on Event detailsClosed   Amelia   Updated April 26, 2021 at 10:18pm   20 Most recent comment from [deleted]:Hi, LSEI!Oh, that's greatAnd thanks for informing us. Please feel free to contact us if you have any other questions.Best Regards.  Gideon My paid subscriptionClosed Pre-purchase questions for Amelia   Updated April 26, 2021 at 9:39pm   4 Most recent comment from Gideon:Thank you! Gideon Michele Location, how not to remove the 0 from the phoneClosed   Amelia   Updated April 26, 2021 at 2:22pm   11 Most recent comment from [deleted]:Hi Michele,thank you for the kind reply. I apologize for the later response, as we don't work on weekends.Unfortunately as this cannot be changed trough normal features and settings, as it works ... Marcus De Witt Ryall Clients Unable to BookClosed   Amelia   Updated April 26, 2021 at 2:14pm   6 Most recent comment from [deleted]:Hi Marcus,may I kindly ask you to try Rolando's suggestion and let me know if the issue persists?Hi Rolando, thank you so much for the kind advice! Sheethal Credit Card Payment IssueClosed   Amelia   Updated April 26, 2021 at 1:51pm   2 Most recent comment from [deleted]:Hi Sheethal,sure, I'll be happy to help; thank you for letting us know.Can you please let me know if you are using PayPal or Stripe?Can you please tell me did you turn of Sandbox mode? Can you p ...