As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Mauracio Kane SMS notifications costClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi Mauracio,thank you so much for taking interest in Amelia, and for reaching out to us!I apologize for the later response, as we don't work on weekends.It depends on the country; can you please ... Pamela Sithole email notificationsClosed   Amelia   Updated May 11, 2021 at 1:41pm   8 Most recent comment from [deleted]:Hi Pamela,thank you for contacting back; I apologize for the later response, as we don't work on weekends.Have you selected both Stripe and On Site payment in the Amelia Settings, and in this pa ... misa matsuura About database prefixClosed   Amelia   Updated May 11, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hi Misa,thank you for contactingI apologize for the later response, as we don't work on weekends.The maximum allowed database prefix for Amelia is 16 characters, and you have a longer prefix for ... Becky Sowemimo Separate email address for appointments vs. eventsClosed   Amelia   Updated May 11, 2021 at 1:04pm   2 Most recent comment from [deleted]:Hi Becky,thank you for reaching out to us! I apologize for the later response, as we don't work on weekends.There is only one Sender Email, however you can add multiple emails into Send all no ... Hannah Chappell No calendar after UpdateClosed   Amelia   Updated May 11, 2021 at 1:02pm   2 Most recent comment from [deleted]:Hi Hannah,thank you for reaching out to us! I apologize for the later response, as we don't work on weekends.Please try deleting the shortcode and entering a new one. Also, please make sure to c ... misa matsuura About google calendarClosed   Amelia   Updated May 11, 2021 at 1:01pm   15 Most recent comment from [deleted]:Hi Misa,thank you for the kind reply! I apologize for the later response, as we don't work on weekends.You can update the file immediately for the fix; although it will be included in the update ... Kim Phu Is there a trial versionClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 12:58pm   2 Most recent comment from [deleted]:Hi Kim,thank you for taking interest in Amelia, and for reaching out to us!There is Amelia Lite; the difference between free and payed version is in features, first of all in paid version we have unl ... Julia Faßhauer Different Ticket classes for the same eventClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 12:55pm   2 Most recent comment from [deleted]:Hi Julia,thank you for taking interest in Amelia, and for reaching out to us! I apologize for the later response, as we don't work on weekends. 1) we will need the option to create different ti ... Vincent Palafox All of my services and employees are gone.Closed   Amelia   Updated May 11, 2021 at 12:40pm   21 Most recent comment from [deleted]:Hello br4nco, I see my colleague helped out with the issue. Apologies for the later response and solution, but we don't work on weekends. Thank you for your patience and understanding .If you hav ... OLIVER DENSON Time Slots QuestionClosed   Amelia   Updated May 11, 2021 at 12:37pm   4 Most recent comment from [deleted]:Hi Oliver,thank you for the kind reply; I apologize for the later response, as we don't work on weekends.I’m using services and naming them “Service Name (half day) and Service Name (Full da ... Zadeh Media Time OptionsClosed   Amelia   Updated May 11, 2021 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello Zadeh MediaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Multiple time slots in a sin ... Jotte Mallisse Variable lengthClosed   Amelia   Updated May 11, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Jotte,thank you for taking interest, and for reaching out to us! I apologize for the later response, as we don't work on weekends.Unfortunately, that isn't a planned feature yet; however ... Martin Minne Weekends not availableClosed   Amelia   Updated May 11, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi Martin,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Please check if you have an employee with working hours on Saturday (in Amelia > Emplo ... Nicolas Selecting multiple hoursClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 11:25am   4 Most recent comment from [deleted]:Nicolas,Also, if your clients book multiple time slots one after another, then it can be probably resolved by adding Extras to the Services. Each Extra can have a duration (for example, 1h) and price, ... Sebastian Gendry Correct formating?Closed   Powerful Filters for wpDataTables   Updated May 11, 2021 at 10:59am   4 Most recent comment from [deleted]:Hi SebastianI'm glad to hear you managed to find a solution.Please don't hesitate to contact us if there is anything else we can do to assist.Have a wonderful day!