We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aynee Notifications and Customer PanelClosed   Amelia   Updated April 27, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi, Aynee!I apologize for the delayed response.And thank you for choosing Amelia.1. There are two types of Notifications: one is coming from Amelia and one is from WooCommerce. So, if you don't w ... Ossi Viljakainen Is it possible to set a location-specific cancelation time?Closed Pre-purchase questions for Amelia   Updated April 27, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi, Ossi!Thank you for your inquiry.It is not possible to set that up with the current built-in features in Amelia. However, there's a workaround for that: you can create different Services for e ... Jessica Can't activate purchase code - saying too many sites activated, but old one was dev no longer in useClosed   wpDataTables   Updated April 27, 2021 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello JessicaThank you for your purchase.We deactivated the license, so you can now activate it on the correct website.For future reference, you can log in to http://store.tms-plugins.com/ with the ... Tomoya Shirai About the display of "Step-By-Step Booking Wizard"Closed   Amelia   Updated April 27, 2021 at 11:56am   6 Most recent comment from [deleted]:Hi, Tomoya!I apologize for the delayed response.I'm glad the issue was resolved.However, at the moment we have only one solution for the first name and the last name order (the one that I've ... Leah Calendar note loadingClosed   Amelia   Updated April 27, 2021 at 11:50am   4 Most recent comment from [deleted]:Hi, Leah!Sorry for the delayed response, we don't work on weekends, and after that, we respond to the tickets in the order they were submitted.I see that my colleague already works on the other t ... Simon Number from String columnClosed   wpDataTables   Updated April 27, 2021 at 11:48am   2 Most recent comment from Aleksandar Vuković:Hello SimonI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Conditional rules cannot be used between columns, so this woul ... Erick Sync appointmentsClosed   Amelia   Updated April 27, 2021 at 11:46am   2 Most recent comment from Aleksandar Vuković:Hello ErickThere's no native integration with ActiveCampaign, but you can try using our WebHooks. Hasnaoui about the pluginClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi Hasnaoui,thank you for taking interest in Amelia, and for reaching out to us!Unfortunately, at the moment there's no option to set recurring payments aka subscriptions in Amelia itself. One of ... Kelley Booking keeps loadingClosed   Amelia   Updated April 27, 2021 at 10:28am   2 Most recent comment from [deleted]:Hi Kelley,thank you for reaching out to us!Please also check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Working hours ne ... Rob Miller payments for employees making new appointmentsClosed   Amelia   Updated April 27, 2021 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hello RobAt the moment, we don't have any functions that would allow you to book an appointment for a customer, and have them pay for it any other way than on-site.So, if an employee or an admin ... Pamela Sithole 524/525 ErrorsClosed   Amelia   Updated April 27, 2021 at 10:01am   2 Most recent comment from [deleted]:Hi Pamela,thank you for reaching out to us.These are timeout errors, when server takes too much time to respond to the command you have given to it.Please tell me if you have Amelia 3.2, WordPress 5 ... Raquel Add Event description in list viewClosed   Amelia   Updated April 27, 2021 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello RaquelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll ... Danie Theunissen Import fail data tableClosed   wpDataTables   Updated April 27, 2021 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello DanieThank you for your purchase.Are you trying to create a table linked to the Excel file or by importing the file? If you're linking to the file, it will not work with that many rows, s ... Gary Connolly Gym Class BookingClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 8:59am   4 Most recent comment from [deleted]:Hi Gary,thank you for the kind reply!Sure, your employee can work like this:Monday, add hours for class XTuesday and Thursday, add hours for class YYou can even add multiple shifts in one day for mult ... Tania Emmerechts Duplicate eventsClosed   Amelia   Updated April 27, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi Tania,thank you so much for kind wishes; I hope your weekend was good, as wellAlso, thank you for the suggestion!