We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Harrison Recurring bookings stopped workingClosed   Amelia   Updated April 28, 2021 at 10:14am   10 Most recent comment from Aleksandar Vuković:Exactly, David.When a new update is installed, it will overwrite all code in the plugin. Tristan Zimmerman Manage Languages says "No Data"Closed   Amelia   Updated April 28, 2021 at 10:11am   9 Most recent comment from Aleksandar Vuković:You're welcome, TristanGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Caroline Elvegard Employee and Services disappearedClosed   Amelia   Updated April 28, 2021 at 9:36am   9 Most recent comment from Caroline Elvegard:Hi Ivana!Wow, that was it? :O Damn I'll remember that!Thank you so much for the help :) Have a good day! Kind regards,Caroline Enzo Package ShortcodesClosed   Amelia   Updated April 28, 2021 at 9:07am   9 Most recent comment from Aleksandar Vuković:Thanks for your feedback, RuthI just updated the documentation, and all shortcodes should now be included there.Thank you both for reminding us to update our docs. Amin Talab Next Day Reminder not working any moreClosed   Amelia   Updated April 28, 2021 at 8:54am   22 Most recent comment from Aleksandar Vuković:Hi again AminMy German is a bit rusty, but I believe I understood correctly (I did not have to use Google Translate but did that anyway, so turns out I did understand their response correctly).  ... Aranzazu Customer panelClosed   Amelia   Updated April 28, 2021 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello AranzazuA customer that logs into the Customer Panel, and can see all details in there is surely logged in your WordPress as an administrator. There's no way that a customer that booked an ... Dean Cruddace Mapping User RolesClosed   Amelia   Updated April 28, 2021 at 8:08am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Stanton Format numbers in wpdatatablesClosed   wpDataTables   Updated April 28, 2021 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello MarkNumerical columns (Integer and float) are already aligned to the right of the column, by default. You can change that behavior in wpDataTables settings.As for showing negative numbers in r ... Raquel Display image on list viewClosed   Amelia   Updated April 27, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Raquel!Sorry for the delayed response.It is possible to display the whole description, so in this case, the picture will be also visible. I'm afraid, it's the only solution at the moment ... Sreyas N Date selection is not visible in AppointmentClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 10:53pm   2 Most recent comment from [deleted]:Hi, Sreyas!Sorry for the delayed response.Please make sure you've set the Employees working hours for each Employee in their profiles (because the Working hours and Days off in Amelia -> Settings ... Viktor Callemin schedulingClosed   Amelia   Updated April 27, 2021 at 10:50pm   2 Most recent comment from [deleted]:Hi, Viktor!Sorry for the delayed response.Yes, it's Time Zone settings. Amelia doesn't have any time zone settings, and it picks up the WordPress time zone, from WordPress' General set ... Bas Parameters in urlClosed Pre-purchase questions for Amelia   Updated April 27, 2021 at 10:45pm   4 Most recent comment from [deleted]:Hi, Sebastiaan!I just thought that there might be another solution for that: if you use the Catalog view, then you can create an anchor to each Service, and add links that would take Customers to th ... Mike new appointments​ in the Front-end employees panelClosed   Amelia   Updated April 27, 2021 at 10:35pm   2 Most recent comment from [deleted]:Hi, Mike!Thank you for choosing Amelia.At the moment, Employees can't add new Customers in Amelia. Probably, this feature will be added later, but I can't tell you when precisely.I believe t ... Frédéric Prud\'homme Direct access to a booking form for a serviceClosed   Amelia   Updated April 27, 2021 at 10:23pm   2 Most recent comment from [deleted]:Hi, Fred!I apologize for the delayed response.I doubt it can be set this way you explained. But probably we can find a workaround.I'm not sure if I understood your requirements completely, but ... Jakub Staudt Does Amelia have the ability to provide paid multiple bookings?Closed Pre-purchase questions for Amelia   Updated April 27, 2021 at 10:10pm   4 Most recent comment from [deleted]:Hi, Jakub!I apologize for the delayed response.You can choose how many appointments have to be booked at the moment of the purchase. The number can be even 0, in this case, your Customers will be able ...