As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Tony Valverde Amelia payment and reservation does not proceedClosed   Amelia   Updated May 11, 2021 at 9:52pm   10 Most recent comment from [deleted]:Jennifer,Thank you for the clarification. You should submit a new ticket because here you won't be able to post a private response since it's not your ticket, as I mentioned before. This m ... Marc Hammoud Shameful translationClosed   Amelia   Updated May 11, 2021 at 9:40pm   8 Most recent comment from [deleted]:Marc,Please use my email: [email protected] Dean Automatically Apply Discount/CouponClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 9:17pm   3 Most recent comment from [deleted]:Hi, Dean!Thank you for your inquiry.1. Yes, it is possible to provide discounts to the Customers through Coupons. You can find more details about how Coupons work in Amelia here.2. In Amelia, it' ... Ronald Baker Wordpress failed update to version 3.2Closed   Amelia   Updated May 12, 2021 at 1:06pm   12 Most recent comment from [deleted]:Hi, Ronald!Our developers confirmed that we can't do anything without a WP Admin login and database access.Best Regards.  Anuraj Amelia Booking not workingClosed   Amelia   Updated May 11, 2021 at 7:17pm   10 Most recent comment from Aleksandar Vuković:Hello Derryck.This ticket is over a year old, so the same issues don't apply.I suppose there's a conflict with vue.js files between Amelia and some other plugin, but I can't say until ... Ute [ameliabooking trigger=bookselectedteacher category=1 employee=um_profile_id()​]Closed   Amelia   Updated May 11, 2021 at 7:11pm   6 Most recent comment from Aleksandar Vuković:You're welcome Ute, glad I could help. logan postgres connectionClosed   wpDataTables   Updated May 11, 2021 at 7:09pm   15 Most recent comment from Aleksandar Vuković:Hey Logan.I'm glad to hear you were able to connect to it from your server.I just tried using our sandbox, and I wasn't able to, so it seems we're missing some drivers there. Sorry abou ... Javier Stripe and markerplaceClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 4:49pm   3 Most recent comment from Javier:Thanks Ivana for the explanation, it has been very useful!Best!Javier. Anthony McElmeel Waiting list featureClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi Anthony,thank you for taking interest in Amelia, and for reaching out to us!Unfortunately, that isn't a planned feature yet, if you suggest it here, users will be able to vote for it and it ca ... elaine BUG: Update code Language FilesClosed   Amelia   Updated May 11, 2021 at 2:43pm   4 Most recent comment from [deleted]:Hi Elaine!Thank you so much for the kind reply; I apologize for the later response, as we don't work on weekends.I have forwarded the inquiry to developers to consult on why this may be happenin ... Angel Google calendar - data collection issueClosed   Amelia   Updated May 12, 2021 at 12:04pm   11 Most recent comment from [deleted]:Hi Angel,thank you for your patience!Regarding the calendar, it works now. Appointments made in Amelia reflect in Google Calendar.Appointment in back-end:Appointment in Google Calendar:Also, it seems ... maria I don't see show entries with firefoxClosed Pre-purchase questions for wpDataTables   Updated May 11, 2021 at 2:23pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Maria, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rohan WC order id in any amelia table?Closed Pre-purchase questions for Amelia   Updated May 11, 2021 at 2:09pm   2 Most recent comment from [deleted]:Hi Rohan,thank you for reaching out to us! I apologize for the later response, as we don't work on weekends.This data is created in WooCommerce, unfortunately, and cannot be found in Amelia file ... Neil Lyons Customer Panel Reset Password LinkClosed   Amelia   Updated May 11, 2021 at 1:57pm   2 Most recent comment from [deleted]:Hi Neil,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.We can unfortunately only influence the customer Panel username and password; we are unab ... Kimberley Morgan Add Package doesn't appearClosed   Amelia   Updated May 11, 2021 at 1:55pm   3 Most recent comment from [deleted]:Hi Kimberley,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Basic is a paid version as well, it just does not include the Packages of Services f ...