As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

avery Connect Amelia and formidable formsClosed   Amelia   Updated May 13, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi, Avery!Thank you for choosing Amelia.I'm afraid, this can't be achieved with Amelia's features, since you require integration between Amelia and the Formidable forms plugin.It probab ... Emmanuel Dodoo Cann Amelia UpdatesClosed   Amelia   Updated May 13, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hello Emmanuel,thank you so much for contacting us!If you activated your purchase code in Amelia Settings/Activation, it should be updated automatically when a new update is released. The version you ... Hilda Steyn Customer CommunicationClosed   Amelia   Updated May 13, 2021 at 1:28pm   2 Most recent comment from [deleted]:Hi Hilda,thank you for reaching out to us!We unfortunately don't have this feature at the moment; only scheduled notifications such as appointment reminder and post appointment follow up ("thank ... David B. Limit appointment per customerClosed   Amelia   Updated May 13, 2021 at 1:24pm   11 Most recent comment from [deleted]:Hello David B., I understood your question, thank you for the explanation, but, like I mentioned earlier, there isn't such option in Amelia, unfortunately. If you have any other questions or ... Encarni López Working hoursClosed   Amelia   Updated May 13, 2021 at 12:42pm   3 Most recent comment from [deleted]:Hi, Encarni!Thank you for choosing Amelia.That's correct: Services availability depends on the Employee's working hours, and not on the Company's working hours in Amelia Settings. Basi ... Marina Pantazis Add multiple location to serviceClosed   Amelia   Updated May 13, 2021 at 12:21pm   2 Most recent comment from [deleted]:Hi, Marina!Thank you for choosing Amelia.Basically, Services are being assigned to Locations through Employees. therefore, if you have different Employees working in different locations, then Services ... Mr Keith E Stokes SupportClosed   Amelia   Updated May 13, 2021 at 12:13pm   4 Most recent comment from Aleksandar Vuković:Hello again KeithPackages store customer's data, and the package's ID in wp_amelia_packages_to_customers and wp_amelia_payments database tables.You would need to update these tables with e ... Adriaan Payment CheckoutClosed Pre-purchase questions for Amelia   Updated May 13, 2021 at 11:29am   4 Most recent comment from [deleted]:Hi, Adriaan,Thank you for the clarification.It is possible to hide the Employee selection drop-down with a custom CSS that we can provide you. Then, an Employee will be selected by Amelia randomly.But ... Guy Leung User Creation issuesClosed   Amelia   Updated May 13, 2021 at 10:54am   2 Most recent comment from Aleksandar Vuković:Hello Guy1. If a new user books an appointment from the front-end, and you have "Automatically create Amelia Customer User" enabled, that user will be created in WordPress, and it will be visible thro ... Alan Ao Sync Google calendarClosed   Amelia   Updated May 13, 2021 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello AlanThank you for your purchase.Google loves to change stuff frequently, so even though they may have moved around a couple of steps, they're all basically the same.Please take a look at th ... logan Map feature requestClosed   wpDataTables   Updated May 13, 2021 at 9:57am   4 Most recent comment from Aleksandar Vuković:Thanks in advance Logan!I am interested to see how it will look, so, if you're able to achieve it, please let me know. Otavio Darowisch I need help to integrate Amelia with Google CalendarClosed   Amelia   Updated May 13, 2021 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello OtavioThank you for your purchase.I just checked the Google Developer console, and the instructions on our documentation are up to date.Please check out the video found on that page, and follow ... Mads Missing image + skipping cart pageClosed   Amelia   Updated May 13, 2021 at 8:57am   5 Most recent comment from [deleted]:Hi Mads,thank you for the kind reply!I'm happy to hear it helpedIf you have WooCommerce connected to Amelia for payment purposes, their email is unfortunately automatically sent as soon as someon ... Hilda Steyn Appointment BookingsClosed   Amelia   Updated May 13, 2021 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello HildaThey can still visit the page from an incognito window (or simply not logged into your website), and book in your customer's stead.They would see the calendar, available time slots, en ... Dilawar Showing text instead of loadingClosed   Amelia   Updated May 13, 2021 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello DilawarThis is how the plugin behaves - if there are no time slots for the employee, the service can't be loaded on the front-end.Our developers will add new notices for these situations, b ...