We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexandre Add customer to new appointment : 2nd try = no dataClosed   Amelia   Updated August 18, 2021 at 11:31am   4 Most recent comment from [deleted]:Hi AlexandreDo you mind trying to install the fix for the updated version and let us know if it helps, if not please provide us with adimin access so we can take a closer look.1. Please go to Amelia ... Eddie Cleary New subscriberClosed   Amelia   Updated August 18, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi Eddie,thank you for reaching out to usThere is no welcome email at the moment, I'm afraid; newly created Amelia Customers will receive an email with a password but it comes directly from WordP ... Ute E-Mail notifications used still the old configured e-mail as sender and ignored the new oneClosed   Amelia   Updated August 18, 2021 at 11:19am   4 Most recent comment from [deleted]:Hi Ute,thank you for contacting backYou can try accessing the database and deleting this email from amelia_settings file. Wolfgang Pfahler Help RepaeterClosed   wpDataTables   Updated August 18, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi WolfgangThank you for reaching out to us.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have a native ... Danielle Pending Appointments and DepositsClosed   Amelia   Updated August 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi Danielle,thank you for reaching out to usThe deposit is taken immediately when customer is booking.The pending appointment will have the deposit taken, and if you don't want to approve the app ... Steve Robertson Time Slots removing and also employess with sporadic hoursClosed   Amelia   Updated August 18, 2021 at 10:34am   4 Most recent comment from [deleted]:Hi Steve,thank you for the kind reply!In that case, I'm afraid that Special Days is the only way to make a setup currently, as with my suggestion you'd have to make weekly changes.I'll ... Liz CapacityClosed   Amelia   Updated August 18, 2021 at 10:20am   13 Most recent comment from [deleted]:Hi Liz,Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response tim ... Ricardo REFUND NOT DONE YETClosed   Amelia   Updated August 18, 2021 at 9:03am   8 Most recent comment from [deleted]:Hi RicardoWe are here to assist in any way we can, please feel free to contact us if there is anything else we can do on our side. Michael Etheridge styling search buttonClosed   Powerful Filters for wpDataTables   Updated August 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi MichaelThank you for reaching out to us.You can change the words using POEDIT or Loco Translate easily. I suggest installing Loco Translate since it's within WordPress and it has a simple ... Manuel Bulk Upload of EventsClosed Pre-purchase questions for Amelia   Updated August 17, 2021 at 8:18pm   2 Most recent comment from [deleted]:Hi, Manuel,Thank you for your inquiry.As far as I understand, you want to import data to Amelia from a file, is that correct?If so, then, unfortunately, at the moment Amelia doesn't support data ... Carine Can i disable "sign in" for people booking an appointment?Closed   Amelia   Updated August 17, 2021 at 8:04pm   11 Most recent comment from [deleted]:Carine,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Edwin Dee delete a cell/row when emptyClosed   wpDataTables   Updated August 17, 2021 at 5:59pm   2 Most recent comment from [deleted]:Hi EdwinThank you for reaching out to us.You should be able to achieve this using conditional formatting by adding a simple rule like this This class should work automatically, hiding the rows that ar ... galin problem with URL-paths to imagesClosed   wpDataTables   Updated August 17, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hi Galin,thank you for reaching out to usMost likely; please advise what method did you use for migration; may I ask for the site and database access? Arne Book a package as 1 appointment and not as separate appointmentsClosed   Amelia   Updated August 17, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia Adding Amelia to a formClosed   Amelia   Updated August 17, 2021 at 1:30pm   2 Most recent comment from [deleted]:Hi Lucia,thank you for reaching out to usUnfortunately Amelia does not have this sort of integration at the moment. If you have any form ready or a step by step questionnaire that gives the result dep ...