As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Trey Barkett Connecting to Google CalendarClosed   Amelia   Updated August 26, 2021 at 10:55pm   2 Most recent comment from [deleted]:Hi, Trey,Thank you for choosing Amelia.Google Calendar integration works "inside" Amelia, in other words, it's available only for Employees, therefore, your Clients won't have access to you ... Bob Ward supported payment gatewaysClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 10:18pm   2 Most recent comment from [deleted]:Hi, Bob,Thank you for your inquiry.At the moment we don't have integration with bill2pay, but probably it can be used through our integration with WooCommerce or Mollie if one of these payment ... Mohammad Khyrul Islam Punom Service creation with start and end dateClosed   Amelia   Updated August 26, 2021 at 10:09pm   2 Most recent comment from [deleted]:Hi, Mohammad,Thank you for choosing Amelia.Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, ... Stuart Hopper refundsClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 10:00pm   4 Most recent comment from [deleted]:Stuart,I'm sorry for that.Yes, automatic refunds are on our to-do list for future updates. They weren't implemented yet since Amelia doesn't save payment details of the Customers (what ... Fabien employee google syncClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hi Fabien,thank you for reaching out to us and taking interest in AmeliaYes, they would need to choose the exact calendar they want to connect to their Employee Google Sign In. Stuart Waiting for payment issueClosed   Amelia   Updated August 26, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hi Stuart,thank you for reaching out to us Can you please check again your test Client ID and test Secret on your PayPal account?  Other than that, I would ask you to please provide me a temporary ... Adam Zonnis asking about featuresClosed   Amelia   Updated August 26, 2021 at 1:53pm   2 Most recent comment from [deleted]:Hi Adam,thank you for reaching out to us!Amelia does not have these specific features I'm afraid; any client can book anytime that is available. With Recurring bookings, customer can book 9am to ... Víctor Martínez Morales Amelia notifications hit spamClosed   Amelia   Updated August 26, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi Víctor,thank you for reaching out to us!Which mails service do you use? If it's PHP, please change it to SMTP since it's a common issue when emails sent through PHP service being marked ... Leonardo FunctionalityClosed   Amelia   Updated August 26, 2021 at 1:39pm   2 Most recent comment from [deleted]:Hi Leonardo,thank you for reaching out to usThe only way to limit the number of appointments per customer at the moment is to offer exclusively Packages that will have only a certain amount of appoint ... Elizabeth Employee assignment of servicesClosed   Amelia   Updated August 26, 2021 at 1:34pm   4 Most recent comment from [deleted]:Hi Elizabeth,I see; I'm afraid that Any Employee isn't visible as an option in the backend, only the assigned employee. Paul Customer moduleClosed   Amelia   Updated August 26, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.Alphabetic order has this format since it's the most common way of presenting names (First Name, Last Name).However, we are always looking for ideas on how ... Andrew Kennedy Multi-Select QuestionClosed   wpDataTables   Updated August 26, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi AndrewUnfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to- ... Kennet Jansson Hover screen don´t showClosed   Amelia   Updated August 26, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi, Kennet,Thank you for choosing Amelia.I'm afraid, no matter where we add the hover element, it will be going beyond the screen in some cases (since if we place it on the top and you scroll th ... Get27 TranslationClosed   Amelia   Updated August 26, 2021 at 12:59pm   8 Most recent comment from [deleted]:Hi Get27You can try finding them in Loco translate, if you can't find them you will have to add it yourself.Unfortunately we don't have any native speakers and we rely only on the translati ... John Van Buskirk Table not displaying with formattingClosed   wpDataTables   Updated August 26, 2021 at 12:00pm   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ...