As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Arne De Belser Need all plugin files for customizationsClosed   Amelia   Updated September 1, 2021 at 9:58am   3 Most recent comment from [deleted]:Hi Arne and Adam,thank you for reaching out to usAmelia isn't an open-source plugin, so we won't be able to provide you with the source code due to our policy, I'm afraid.It probably ca ... Pawel Events inscription has been canceled without clicking on the cancellation linkClosed   Amelia   Updated September 1, 2021 at 9:52am   8 Most recent comment from Aleksandar Vuković:Hello PawelThe same email cannot be associated with multiple users in the database, so you can't assign it to multiple users. A workaround would be to disable "Check customer's name for exis ... ntelek Migrating WpDataTables plugin (only) to different siteClosed   wpDataTables   Updated September 1, 2021 at 9:47am   6 Most recent comment from Aleksandar Vuković:Hello again, ArchicodersNo, at the moment this is the only solution for migrating tables. Archicoders Assistance on exporting tables and charts.Closed   wpDataTables   Updated September 1, 2021 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello ArchicodersOther than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpdatatables_rows and wp_w ... Rebecca Still haven't received plugin after payingClosed Pre-purchase questions for wpDataTables   Updated September 1, 2021 at 9:17am   3 Most recent comment from Aleksandar Vuković:Hello RebeccaThank you for your purchase.We see that an email has been sent to you, but why you haven't received it is beyond us.Anyway, your purchase code is: 761EE-B572F-AF3A3-A8335-142D4You c ... Hanneke Kllaassen Goblet image in confirmation pageClosed   Amelia   Updated September 1, 2021 at 8:31am   5 Most recent comment from Aleksandar Vuković:Hello HannekeThis option has been removed with our last update where we included the new Customize feature. The image has been adjusted so the color can be changed, but the image itself can't be ... THIERRY Notifications disappearigClosed   Amelia   Updated September 1, 2021 at 7:24am   6 Most recent comment from [deleted]:Hi Christopher,thank you for contacting back; we are aware of the issue and we will work on resolving it in the future.I wish you a wonderful day! ryuichi about amalia reserveClosed   Amelia   Updated September 1, 2021 at 7:20am   17 Most recent comment from [deleted]:Hi Ryuichi,thank you for the kind reply; as Liza advised this is the only one that we can find.As Amelia cannot create appointments that go over one day to another, it cannot process this unless there ... Kennet Jansson view client phonenumber in calendarClosed   Amelia   Updated August 31, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Kennet,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to customize the Appointment preview on the Calendar page.We are always looking for ideas on how to make ... Helene Integration of 2 calendars on different domainsClosed Pre-purchase questions for Amelia   Updated August 31, 2021 at 11:09pm   2 Most recent comment from [deleted]:Hi, Helene,Thank you for choosing Amelia.At the moment, it's not possible to "centralize" multiple Amelia installations with the current built-in features.However, you can try to use a workaroun ... Anton Multi-Service OptionClosed   Amelia   Updated August 31, 2021 at 10:38pm   6 Most recent comment from [deleted]:Anton,Yes, that's true: it's our most popular feature request.We couldn't implement it yet due to some code limitations. However, we recently got a few new members of our dev team, so n ... Morgane Bauer packageClosed   Amelia   Updated August 31, 2021 at 10:24pm   2 Most recent comment from [deleted]:Hi, Morgane,Thank you for choosing Amelia.I'm afraid, at the moment Packages require a pre-set number of Appointments for each included Service.The "custom" Packages feature is on our to-do lis ... Chris Amelia PopupClosed   Amelia   Updated August 31, 2021 at 1:06pm   2 Most recent comment from [deleted]:Hi Chris,thank you for reaching out to usIt needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up: [ameliabooking ... Marc SMS - 2 Employees - schedule roomsClosed   Amelia   Updated August 31, 2021 at 1:03pm   8 Most recent comment from [deleted]:Marc,Thank you for your kind words, on a behalf of my team I can say that we highly appreciate that!Yes, I totally agree with you: we received plenty of requests regarding this feature, and it wasn� ... Asrim Enok SMS not Arriving in Saudi Arabia RecipientClosed Pre-purchase questions for Amelia   Updated August 31, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi, Asrim,I responded to your comment under the public ticket, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Regards ...