We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yasmine ACHGAF Hide employeeClosed Pre-purchase questions for Amelia   Updated August 13, 2021 at 9:53am   5 Most recent comment from [deleted]:Yasmine,I'm glad I could help.Please let us know if you have any other questions.Best Regards. Viktor Callemin schedulingClosed   Amelia   Updated August 13, 2021 at 9:52am   8 Most recent comment from [deleted]:Viktor,Thank you for letting us know.I created a test Employee and assigned these Services to this Employee, and they became available on the front-end:Therefore, I assume, the issue is coming from so ... Mohamed Rashad Notifications are all EmptyClosed   Amelia   Updated August 13, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi Mohammed,thank you for reaching out to usYes, we are facing a conflict with Grammarly as shown in the error; please disable it while editing notifications.We are aware of the issue and working on a ... Niall McKee Appointments not appearing in AmeliaClosed   Amelia   Updated August 13, 2021 at 9:39am   20 Most recent comment from [deleted]:Hi Niall,I am not sure how I missed your message, I am so sorry - honestly whichever way works for you better!Just delete the access once I let you know I'm [email protected] Kibwe Williamson amelia Manager can't get into websiteClosed   Amelia   Updated August 13, 2021 at 9:05am   16 Most recent comment from [deleted]:Kibwe, It worked, thank you. I was able to see all the Appointments as a Manager and also book new ones: Could you please try to clear the browser cache and try to log in as a Manager again? If that ... James Taylor Default time slot vs Service DurationClosed   Amelia   Updated August 13, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi, James,If you want to display only Packages from a particular group on the page, you should add all the Services that are included in these Packaged to the same Category and use the shortcode [am ... Valerie Offer multiple payment currenciesClosed Pre-purchase questions for Amelia   Updated August 13, 2021 at 8:46am   4 Most recent comment from [deleted]:Hi Sandor!Exactly - that's why I mentioned that I can't guarantee it will work, as Amelia is essentially a "one time transaction" plugin.As WC Multicurrency is not our plugin, on the other h ... Tom McElvogue Data Entry errorClosed   wpDataTables   Updated August 13, 2021 at 7:29am   2 Most recent comment from Aleksandar Vuković:Hi again Tom.Once again, I'd like to apologize in front of the entire team for the slow response. I replied to the other ticket, so please take a look at it, and since we may need remote access t ... Dani Packages - set time between appointmentsClosed   Amelia   Updated August 12, 2021 at 11:51pm   2 Most recent comment from [deleted]:Hi, Dani,Thank you for choosing Amelia.The only way to achieve that at the moment is to set the second Service available for booking in 4+weeks only. Thus, when a Customer books appointments, he/she ... Kevin Booking Configuration HelpClosed   Amelia   Updated August 12, 2021 at 11:31pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.In this case, if you want to display Events that are being performed on a particular date only, you can add the date as a tag in the Event settings and then us ... Echeta Appointment PaymentsClosed Pre-purchase questions for Amelia   Updated August 12, 2021 at 10:45pm   2 Most recent comment from [deleted]:Hi, Echeta,Thank you for your inquiry.Yes, sure. Amelia has three payment options: on-site (i.e. at the spot), online and deposit (when a part of the payment is being paid online at the moment of boo ... saulius masiulis frontend optiosClosed   Amelia   Updated August 12, 2021 at 10:41pm   6 Most recent comment from [deleted]:Saulius,It's the same booking view as you have on your site.Somehow, it got adjusted to the page in this way. Probably, it's related to the page theme, but it can be also Amelia's confi ... David Lopez questionClosed Pre-purchase questions for Amelia   Updated August 12, 2021 at 10:18pm   4 Most recent comment from [deleted]:Hi, David,Thank you for your inquiry.Basically, the main difference is the number of domains Amelia can be installed on:Basic license - 1 domainPro license - 3 domainsDeveloper license - unlimited do ... Jessica Garonzik MapsClosed   Amelia   Updated August 12, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi, Jessica,Thank you for choosing Amelia.Could you please check if the address of the third location was entered correctly since maybe Google cannot recognize it (for example, if it has some special ... Luka Student purchase discountClosed Pre-purchase questions for wpDataTables   Updated August 12, 2021 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello Luka, I see this is a duplicate ticket, so it will be closed. Ivana and I already responded to the other two tickets you opened.