As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Tom Selecting customerClosed   Amelia   Updated August 30, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi, Tom,Thank you for choosing Amelia.Unfortunately, there is a bug related to the custom search that wasn't resolved yet. The fix created by our developers was slowing down the whole system, th ... Martin De Smit paymentClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi, Martin,Thank you for your purchase.Unfortunately, all the payments go through our reseller Paddle, therefore we cannot change the way they are being proceeded since it's not happening on our ... Craig Jenkins NotificationsClosed   Amelia   Updated August 30, 2021 at 12:09pm   2 Most recent comment from [deleted]:Hi, Craig,Sorry to hear that you faced this issue.This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if you have some similar add-o ... miguel eladio Martinez arneaud provide an email address from the customer who does the payment through AmeliamentClosed   Amelia   Updated August 30, 2021 at 12:05pm   4 Most recent comment from [deleted]:Hi, Miguel,Please feel free to contact us if you have any other questions and we will gladly respond to them as well. Best Regards. Elias Two different employees for same type of packageClosed   Amelia   Updated August 30, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi, Elias,Thank you for reaching out to us.I'm afraid, at the moment Amelia tries to assign all Appointments from a Package to the same Employee and assigned them to another Employee only if the ... Anil Valbh Customization work with AmeliaClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi, Anil,Thank you for reaching out to us.I'm afraid, our developers are very busy at the moment, so they won't be having the time for custom work in the near future. But we can recommend t ... Athar Stripe payment failedClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Athar,Thank you for reaching out to us.1. I'm afraid, at the moment it's only possible to set one currency in Amelia. We have multi-currency feature on our to-do list, but I cannot tell ... Gareth John Hailey Timezone issuesClosed   Amelia   Updated August 30, 2021 at 9:47am   44 Most recent comment from Aleksandar Vuković:Hey GarethSorry for the late response, I was on vacation.I can see that the ticket has been escalated to our developers, but our lead developer is now on vacation, so I can't say if we'll ... Andressa create auto feed date/time fieldClosed   wpDataTables   Updated August 30, 2021 at 1:02am   5 Most recent comment from Andressa:i got it thank you Anthony Does Amelia integrate with Google Calendar ?Closed Pre-purchase questions for Amelia   Updated August 29, 2021 at 1:33pm   4 Most recent comment from [deleted]:Hi AnthonyThank you for explaining; I'm afraid that Amelia does not have this kind of integration at the moment.All bookings can be made only in Amelia directly; you can integrate Google Calendar ... Abhimanyu Bhowmik Query about feature multi service appointment bookingClosed Pre-purchase questions for Amelia   Updated August 29, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Abhimanyu,thank you for reaching out to us This can only be achieved with the feature Packages at the moment; Amelia cannot add multiple items to cart after the booking, but you can use Packages ... Jonathan BugClosed   Amelia   Updated August 29, 2021 at 12:55pm   4 Most recent comment from [deleted]:Hi Jonathan,thank you for contacting; I'm glad it works now.However, please make sure to contact back anytime if such issue repeats.I wish you a great day. Martin De Smit wpml compatibilityClosed Pre-purchase questions for Amelia   Updated August 29, 2021 at 12:52pm   2 Most recent comment from [deleted]:Hi Martin!We have added a multilingual option for WPML recently; you can check it out here.We are also working on expanding Amelia's linguistic capabilities for the future Kristen Package Booking FormsClosed   Amelia   Updated August 28, 2021 at 9:57pm   2 Most recent comment from [deleted]:Hi, Kristen,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to reorder Services on the Search view with current built-in features in Amelia.However, it is possible ... Raghuvir Search panelClosed   Amelia   Updated August 28, 2021 at 9:10pm   2 Most recent comment from [deleted]:Hi, Raghuvir,Thank you for choosing Amelia.Could you please provide us with the URL to your booking page in order to avoid misunderstanding?Looking forward to hearing from you.