We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bill weir SQL Server connectivityClosed   wpDataTables   Updated August 19, 2021 at 1:39pm   4 Most recent comment from [deleted]:Hi BillWe are happy to hear that, thank you for letting us know If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Willard Sort Customer order by first registration?Closed   Amelia   Updated August 19, 2021 at 2:47pm   5 Most recent comment from [deleted]:Hi WillardI just heard back from our our dev team. They confirmed this logic has always been used and there were no changes recently regarding this.I'll kindly ask you to add it as a feature sug ... Christine Weeks packages of servicesClosed   Amelia   Updated August 19, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Christine,Thank you for choosing Amelia.I'm afraid, at the moment Packages require pre-set Services and the number of Appointments included. Sorry for disappointing you.You can suggest that ... Kate Dempsey NotificationClosed   Amelia   Updated August 21, 2021 at 9:18am   20 Most recent comment from [deleted]:Hi, Kate,Sorry for the delay.Our developers found a bug and added a fix for it, so please re-install Amelia from the attached file.First, please check that the option Delete plugin tables is disabled ... Miguel Estrada Domain Transfer to live site.Closed   Amelia   Updated August 19, 2021 at 12:04pm   5 Most recent comment from [deleted]:Hi, Miguel,Thank you for choosing Amelia.If you duplicated your staging site to the live site, then yes, all the data should be available in Amelia there. Otherwise, if you just created a new databas ... Marin Tapnoi Customer name suggestion not working properlyClosed   Amelia   Updated August 19, 2021 at 11:19am   6 Most recent comment from [deleted]:Niall,Thank you for the link.I responded to your ticket, please check it.Best Regards. Niall McKee Customer name suggestion not working properlyClosed   Amelia   Updated August 19, 2021 at 11:18am   2 Most recent comment from [deleted]:Niall,Please try to re-install Amelia from the file attached below. Hopefully, it will help to resolve the issue.First, please check that the option Delete plugin tables is disabled in Amelia -> Sett ... itiel appointment color settingsClosed   Amelia   Updated August 19, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi itielThank you for reaching out to us.I'm afraid, it's not possible to achieve this with simple CSS since it would require some custom script that will be able to "recognize" an Employee ... James Metzger Change domainClosed   Amelia   Updated August 19, 2021 at 10:58am   2 Most recent comment from [deleted]:Hi JamesThank you for reaching out to us.We have deactivated the licence on the domain from the screenshot, you can now go to your Amelia - Settings - Activation and activate it on your new domain. TAFF Appointment Reminder Time Mis-MatchClosed   Amelia   Updated August 19, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi TAFFIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your ... J K unrecognized files flagged by security pluginClosed   Amelia   Updated August 19, 2021 at 10:14am   4 Most recent comment from [deleted]:Hi JeffFrom what I can see on the screenshot you sent, it seems that this plugin is flagging every change made in Amelia. If you have a new customer added, if you have made any modifications to your ... Howard Weng Sort appointments by created timeClosed   Amelia   Updated August 19, 2021 at 10:13am   2 Most recent comment from [deleted]:Hi Howard,thank you for reaching out to usEmployee panel does not have this type of sort, but you can see the order of bookings by the time of payment made (if you have online payment, payment is made ... Alexander T Martins Custom Field valueClosed   Amelia   Updated August 19, 2021 at 9:03am   7 Most recent comment from [deleted]:Hi Maria and Howard,thank you for reaching out to usPlease make sure to open separate tickets and we will be happy to assist, as having 3 clients in one ticket could lead to a slower process. Declan Flynn Page Size for Event List ViewClosed   Amelia   Updated August 19, 2021 at 8:59am   4 Most recent comment from [deleted]:Hi Declan,it's a bit "invisible" being between other general settings related about other features; events don't really have that many features included so we could not make a separate Event ... Frédéric Prud\'homme Book an employee and a specific location according a serviceClosed   Amelia   Updated August 19, 2021 at 8:38am   18 Most recent comment from [deleted]:Hi Frédéric,thank you for contacting back!Thank you as well for such a kind offer; however, the only way a development of a feature can be accelerated is if more people vote for the feature.