We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Suresh Notification EmailClosed   Amelia   Updated August 15, 2021 at 10:11pm   21 Most recent comment from [deleted]:Suresh,I couldn't complete the booking since WooCommerce required a payment anyways. If you want to allow on-site payment in Woo, you should enable the "Cash on delivery" option in Woo settings.� ... Zoran Jeremic Booking office space per hourClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:48pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usOur support is in English however if you are familiar with Serbian and it would be easier to continue the correspondence in that language please let me know.In ... Cathy Goodman Pre-Purchase QuestionClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:46pm   2 Most recent comment from [deleted]:Hi Cathy!Thank you for taking interest in Amelia and for reaching out to usIt's always the best to have all the information before the purchase.You can set up employees as e-bikes, however, for t ... Eric Chart Sorting Default - DESCClosed   wpDataTables   Updated August 15, 2021 at 2:31pm   4 Most recent comment from [deleted]:Hi Eric!Thank you so much for the advice and for letting us know that you have found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Amir image displayClosed Pre-purchase questions for wpDataTables   Updated August 15, 2021 at 2:27pm   5 Most recent comment from [deleted]:Hi Amir!Aleksandar is out of the office at the moment, so I will forward this to our developers so that they can give you instructions on how it can be done.Thank you! Tan Total not working with group byClosed   wpDataTables   Updated August 15, 2021 at 2:15pm   6 Most recent comment from [deleted]:Hi Tan,thank you for letting me know that you've found a solutionIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerald Payment hhmethodsClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi Gerald,thank you for taking interest in Amelia and for reaching out to usAt the moment, we only have those methods available; you can check if WooCommerce has plugins for Mercadopago or Transbank.I ... Carolina can i change default formClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:03pm   4 Most recent comment from [deleted]:Hi Carolina!Thank you for contacting backThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin and labels can be translated using POEDIT or L ... Diego event creationClosed   Amelia   Updated August 15, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi Diego,Thank you for reaching out to usYou can set a recurring event that will repeat weekly so if you pick out Monday and Thursday, and set it to weekly it will repeat like that. However, please m ... Tawewat How can I get zoom linkClosed   Amelia   Updated August 15, 2021 at 9:10am   4 Most recent comment from [deleted]:Hi Tawewat,I see; I'm afraid that this is currently not possible.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and ... Paulo Cantante ameliacustomerpanel login vs wordpress loginClosed   Amelia   Updated August 15, 2021 at 8:59am   16 Most recent comment from [deleted]:Hi Marco!Thank you for reaching out to usThis cannot be blocked I'm afraid; you can try turning off the option Check For Existing Email in Amelia > Settings > Roles > Customer, however, this mo ... Wendy Perelstein Highcharts ​Basic Column Chart does not display all columnsClosed   wpDataTables   Updated August 18, 2021 at 12:21pm   7 Most recent comment from [deleted]:Hi Wendy!Here is an update:This seems to be a bug, because when follow filtering is on, it shows the first 10 entries no matter what is set up. We will try resolving this in the future updates; there ... Stuart Course adaptationsClosed Pre-purchase questions for Amelia   Updated August 14, 2021 at 11:38am   2 Most recent comment from [deleted]:Hi Stuart!Thank you for reaching out to usService limit is currently 1 day, I'm afraid; you can offer packages or recurring services but booking of one would not automatically book the other. Erik Haagensen WooCommerce reportingClosed Pre-purchase questions for wpDataTables   Updated August 14, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi Erik,thank you for reaching out to usThis can be managed with the plugin; however, can you please provide a bit more details about the table content - any special requirements needed, such as total ... Tim Notification templates are blankClosed   Amelia   Updated August 14, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usI see that you have Grammarly; please turn it off when managing Notifications. We are aware of this and working to release a fix in the future.