As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jean-Christian Default filteringClosed Pre-purchase questions for wpDataTables   Updated August 26, 2021 at 11:58am   4 Most recent comment from [deleted]:Hi Jean-Christian You can simply remove the filtering option from the table so your clients cannot modify the results. Uku Notification error - Notification has not been savedClosed   Amelia   Updated August 25, 2021 at 10:41pm   4 Most recent comment from [deleted]:Uku,I'm glad to hear the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Jan Ical / ics FilesClosed   Amelia   Updated August 25, 2021 at 10:24pm   2 Most recent comment from [deleted]:Hi, Jan,Thank you for choosing Amelia.Unfortunately, at the moment it's not possible to modify ICS files.This feature is on our to-do list for future updates. However, you can speed the process ... Cory Pratt Change appointment title in calendarClosed   Amelia   Updated August 25, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Cory,Thank you for choosing Amelia.You can choose which information will be added to the Google Calendar or Outlook Calendar by inserting corresponding placeholders to Amelia -> Settings -> Integ ... Basim Hafiz New wordpress/amelia user sent to backendClosed   Amelia   Updated August 25, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hi, Basim,Thank you for choosing Amelia.I'm afraid, there's no option to create the Customer's account before this Customer makes his/her first booking at the moment.  So, the Custome ... Steve Ryan WooCommerce un-integrationClosed   Amelia   Updated August 25, 2021 at 9:23pm   2 Most recent comment from [deleted]:Hi, Steve,Thank you for choosing Amelia.Yes, it sounds like a caching problem. So, please, make sure that you purged site and browser cache as well.Looking forward to hearing from you.  Alvaro Moreno 3 questionsClosed   Amelia   Updated August 25, 2021 at 2:43pm   6 Most recent comment from [deleted]:Alvaro,I'm sorry for not being able to help with that issue.Unfortunately, the more complicated the site "structure" is, the higher chance that the page will slow down is. Please let us know if ... Maxwell Neiheisel Amelia Plug-In Keeps SpinningClosed   Amelia   Updated August 25, 2021 at 2:36pm   3 Most recent comment from [deleted]:Hi, Maxwell,Thank you for choosing Amelia and for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. jko5er Launch Modal Editor by row ID using hook/actionClosed   wpDataTables   Updated August 25, 2021 at 2:04pm   4 Most recent comment from [deleted]:Hi there,I apologize that we couldn't come up with a workaround for this; thank you for your patienceIf you have any further questions or issues, please feel free to open a new ticket, and we ... Mohammad Alzayer Working time is not updated in websiteClosed   Amelia   Updated August 25, 2021 at 1:42pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Miriam Michalak Language issue notificationsClosed   Amelia   Updated August 25, 2021 at 1:20pm   5 Most recent comment from [deleted]:Thank you If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Robin Tindall Syncing with other calendarsClosed Pre-purchase questions for Amelia   Updated August 25, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi, Robin,Thank you for your inquiry.1. Google integration works almost 2 ways, we can say 1,5 ways: bookings from Amelia are being transferred to G Cal, and busy slots in G Cal are getting blocked f ... Konn Lavery Calendar with Specific CategoryClosed Pre-purchase questions for Amelia   Updated August 25, 2021 at 12:28pm   8 Most recent comment from [deleted]:Anytime Konn!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joseph Benson Customer Password ResetClosed   Amelia   Updated August 25, 2021 at 11:24am   6 Most recent comment from [deleted]:Hi StephenThank you for sharing that, I am sure it will bee useful for others as well.If there is anything else we can assist you with please don't hesitate to let us know. Basim Hafiz Notification SMTP settingsClosed   Amelia   Updated August 25, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi Basim,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (o ...