We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason 'Table has no rows' error messageClosed   wpDataTables   Updated August 16, 2021 at 5:51pm   2 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us.This usually happens if the source file is not formatted correctly. Please note that there are some limitations when using Google spreadsheets to create tables ... antonio ammannati visualizzazioneClosed   Amelia   Updated August 16, 2021 at 5:50pm   3 Most recent comment from antonio ammannati:thanks Blaženka I try Adrian form buttons not workingClosed   Gravity Forms integration for wpDataTables   Updated August 18, 2021 at 3:20pm   7 Most recent comment from [deleted]:Hi Adrian I just noticed that this is a duplicate ticket, so I will be closing this one and we can continue on the previously replied ticket.Thank you for understanding. Eddie Dredge Evvent data reportingClosed   Amelia   Updated August 16, 2021 at 5:40pm   4 Most recent comment from [deleted]:Hi EddieIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be ... Nathan Morris SSO for CustomersClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 5:22pm   9 Most recent comment from [deleted]:Hi VirajWe'll kindly ask you to add it as an integration suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so h ... Christophe Google Calendar IntegrationClosed   Amelia   Updated August 16, 2021 at 5:14pm   10 Most recent comment from [deleted]:Hi ChristopheThank you for letting us know, we are glad to hear you managed to find a solution.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a ... Bartosz Column with buttons which copy to clipboardClosed   wpDataTables   Updated August 16, 2021 at 5:02pm   2 Most recent comment from [deleted]:Hi BartoszUnfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "t ... Szabolcs Fekete Can't activate Amelia in the pluginClosed   Amelia   Updated August 16, 2021 at 4:36pm   3 Most recent comment from [deleted]:Hi SzabolcsThank you for reaching out to us. We are glad to hear you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Ha ... Bodo custom notification based on minutes - Amelia 4.1Closed   Amelia   Updated August 16, 2021 at 4:20pm   4 Most recent comment from [deleted]:Thank you If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Katie Lord Update csv linkClosed   wpDataTables   Updated August 16, 2021 at 3:53pm   4 Most recent comment from [deleted]:Hi KatieThank you for your patience.Could you please tell us how did you update the CSV file?  Did you create a table linked to a CSV file or by Importing a CSV file? If you created a table linked to ... Manfred Two services at different timesClosed   Amelia   Updated August 16, 2021 at 2:05pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kay Creating a table for fantasy sportsClosed Pre-purchase questions for wpDataTables   Updated August 16, 2021 at 1:55pm   2 Most recent comment from [deleted]:Hi KayThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Feat ... Márcio Cristiano Bento Width and style of tableClosed   wpDataTables   Updated August 16, 2021 at 10:03am   3 Most recent comment from [deleted]:Hi MárcioThank you for reaching out to us.You could have the columns collapse by increasing the screen size of mobile and tablet devices set in the main wpDataTables settings. This will show the + ... Rohan currency issueClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi, Rohan,Thank you for sharing. If you open these tickets, you will see that most of them are related to incorrect settings (for example, the payment system doesn't support the currency that w ... Bryan disable couponsClosed   Amelia   Updated August 15, 2021 at 10:44pm   4 Most recent comment from [deleted]:Hi, Bryan,On the behalf of our team, I can say that we are glad we could help.Please feel free to contact us if you have any other questions.Best Regards.