We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arran Hearn StylingClosed   wpDataTables   Updated August 19, 2021 at 8:32am   8 Most recent comment from [deleted]:Hi Arran,thank you for contacting back.There are multiple different skins available that you can use, under the Customize tab. If those skins are not suitable for you you would need to override the CS ... J K Front End CalendarClosed   Amelia   Updated August 19, 2021 at 12:18am   12 Most recent comment from [deleted]:Jeff,Enabling the "Load Entities on page load" slider in Amelia -> Settings -> Activation can speed up Amelia.However, this issue might be coming from the server's capacity or a conflict between ... Lina Grebe Selfmade notice not workClosed   Amelia   Updated August 18, 2021 at 11:59pm   4 Most recent comment from [deleted]:Lina,Thank you for the credentials.I duplicated the Corona Update notification (I changed the settings to 2h prior to the Event, so it wasn't 100% the same, also I triggered Cron manually):Could ... Devan How can I make Amealia Appear in Elementor Popup?Closed   Amelia   Updated August 18, 2021 at 11:32pm   4 Most recent comment from [deleted]:Hi, Devan,Sorry for the delayed response.And thank you for letting us know that you've found the solution.Please feel free to contact us if you have any other questions.Best Regards. Joao Heep Google Calender IntegrationClosed   Amelia   Updated August 18, 2021 at 11:30pm   2 Most recent comment from [deleted]:Hi, João,Thank you for choosing Amelia.Please note that events created in Google Calendar are not being transferred to Amelia. They just get unavailable for booking in Amelia, but they are not getti ... Jens Buenger Instagram integrationClosed   Amelia   Updated August 18, 2021 at 11:14pm   2 Most recent comment from [deleted]:Hi, Jens,Thank you for choosing Amelia.Unfortunately, at the moment we don't have integration with Instagram.It probably can be done with some custom work, but our developers are very busy at th ... Fausto Giungato Paypal does not workClosed   Amelia   Updated August 18, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Fausto,Thank you for choosing Amelia.I don't see any errors on the console while inspecting the page.When using Stripe or PayPal through Amelia, the most important thing to mention is that A ... Sabrina Help! Getting this error messageClosed   Amelia   Updated August 18, 2021 at 10:30pm   22 Most recent comment from [deleted]:Sabrina,Yes, that's correct.However, Google Calendar integration has a limitation: it can work only with Appointments, and not with Events in Amelia. Because Events have different logic, they can ... Evgeniy Orlov Performance of chart, built by SQL queryClosed Pre-purchase questions for wpDataTables   Updated August 18, 2021 at 4:37pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Hussnain Employees need to get emails in their own time zoneClosed   Amelia   Updated August 18, 2021 at 4:34pm   5 Most recent comment from [deleted]:Hi HussnainYes, if they set up that time zone in their employee panel they will receive the information in that time zone.  [email protected] Filter & table positionClosed   wpDataTables   Updated August 18, 2021 at 4:01pm   10 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  hery JSON not save dan view tableClosed Pre-purchase questions for wpDataTables   Updated August 18, 2021 at 3:36pm   2 Most recent comment from [deleted]:Hi HeryThank you for reaching out to us.When working with JSON format please note: Currently, wpDataTables accepts this, and only this, format of JSON (see example): a one-level array of same-structur ... DoQtor Setting Up ZoomClosed   Amelia   Updated August 18, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.Once they schedule an appointment they will receive the Zoom link weather they are logged in or not which can later be accessed to attend the meeting.  Alexander GOOGLE CALENDAR CONECTIONClosed   Amelia   Updated August 18, 2021 at 1:11pm   10 Most recent comment from [deleted]:Hi AlexanderThank you for reverting back to the original URI but we are now not able to login to your Google Cloud, also please turn off the 2 step verification so we can test the configuration. Andrew Robert Eade How to remove a previously uploaded service photoClosed   Amelia   Updated August 18, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi Andrew I'm afraid there's no option to delete Service pictures in Amelia. We definitely missed this option, sorry for this inconvenience. You can suggest that as a "feature request" h ...