We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amanda Pereira Adding appointments on the backendClosed   Amelia   Updated September 6, 2021 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello AmandaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our development team, but I'l ... Marcus No sync from google calendar to Amelia after following your youtube guideClosed   Amelia   Updated September 6, 2021 at 10:56am   17 Most recent comment from Aleksandar Vuković:You're welcome, MarcusGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gerry Khalimsky Error when employee edits appointmentsClosed   Amelia   Updated September 6, 2021 at 7:56am   23 Most recent comment from Aleksandar Vuković:Great news, Gerry, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Stephen GHOMMIDH Service - make one unbookableClosed   Amelia   Updated September 5, 2021 at 8:11am   2 Most recent comment from [deleted]:Hi StephenThank you for reaching out to us.You can achieve this by creating a dummy employee and assigning only this service to him, remove all work hours and add one special day 5-10 years from now ... Madis Mark Booking goes to wrong locationClosed   Amelia   Updated September 4, 2021 at 1:00pm   2 Most recent comment from [deleted]:Hi MadisThank you for reaching out to us.Can you please send us the email template you are noticing this issues with and some screenshots or a screen recording of the issue so we can take a closer l ... Eddie Cleary 1 Employee Many LocationsClosed   Amelia   Updated September 4, 2021 at 11:58am   2 Most recent comment from [deleted]:Hi EddieThank you for reaching out to us.Unfortunately it is not possible to add more locations to one employee. There is a workaround where you can make three same employees with different emails ( ... Rodolfo Diniz notificationsClosed   Amelia   Updated September 4, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi RodolfoThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Rhian Galea Back-end appointment booking payment requestsClosed   Amelia   Updated September 4, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi RhianThank you for reaching out to us.I'm afraid, it's not possible to transfer information from Amelia to a payment system when there's no actual payment. Probably, it can be achiev ... Torsten Wagner deactivate/ hide FilterClosed   Amelia   Updated September 3, 2021 at 2:22pm   8 Most recent comment from [deleted]:You as well Torsten! Gary Show Category field in employee appointment panelClosed   Amelia   Updated September 3, 2021 at 2:19pm   4 Most recent comment from [deleted]:Thank you a lot Gary; please do, as others would be able to vote and "push" the feature to productionIf you have any further questions or issues, please feel free to open a new ticket, and we'll ... Gary Automatically select an employee if other employees are already bookedClosed   Amelia   Updated September 3, 2021 at 2:18pm   5 Most recent comment from [deleted]:Anytime, Gary, I'm glad it helpedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steven Coryell Thhe Plug in did not work and crashed my siteClosed   Amelia   Updated September 3, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Steven,thank you for reaching out to usPlease advise which version of Amelia are you using, and what exact error message came up.Also, please provide me a temporary WP-admin (administrator) user fo ... Elizabeth Suggestion - New customerClosed   Amelia   Updated September 3, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi Elizabeth!This is a widely asked for feature; please check out this page; it was most likely already suggested by another client so you can vote for it. Features are pushed up on our "to-do" lis ... Kai Fuchs Currency signClosed   Amelia   Updated September 3, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi, Kai,Thank you for choosing Amelia.Please open the Amelia -> Settings -> Payments page and set the currency to Euro in the corresponding field:Best Regards. James BookingsClosed   Amelia   Updated September 3, 2021 at 12:44pm   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.I believe you can achieve that if you add each table as a Service. In Amelia, in order to make Services available simultaneously, they have to be assigned to d ...