We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elias Package with one teacherClosed   Amelia   Updated September 14, 2021 at 10:38am   8 Most recent comment from [deleted]:Elias,Sorry for the delay.I forwarded your request to our dev team. They changed the logic because we were receiving too many complaints about it, and now we see that some of our clients prefer it the ... Cameron Hacault Appointment view on mobile deviceClosed   Amelia   Updated September 13, 2021 at 10:05pm   2 Most recent comment from Aleksandar Vuković:Hello CameronThank you for your purchase.Unfortunately, this is how iOS devices behave. You can add the following to the head section, and it should help: If that doesn't help, please check out s ... Lauro polyfill.io taking foreverClosed   Amelia   Updated September 13, 2021 at 7:04pm   6 Most recent comment from [deleted]:Hello Suresh, I see you opened a new ticket regarding the issue that you have and my colleague has responded so you can check it out and continue solving the issue there. If you have any other ques ... Alyssa Villa Event Wait ListClosed   Amelia   Updated September 13, 2021 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello AlyssaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our de ... Christy PackagesClosed   Amelia   Updated September 13, 2021 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello ChristyThank you for your desire to upgrade the license.Unfortunately, at the moment, Extras aren't included in Packages, so if you add a service that contains an extra, that extra will not ... Martin Scarland trying to limit to one appointment a dayClosed   Amelia   Updated September 13, 2021 at 1:42pm   5 Most recent comment from Aleksandar Vuković:Hello Martin. You can create a Service that will be offered in Appointment time slots, depending on the availability of your employees, so if you have a 1-hour-long service, and your employee is worki ... Garbonso How to block off a time slot on a certain day, but not entire dayClosed   Amelia   Updated September 13, 2021 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hey GarbonsoAt the moment, it's not possible to add a time off within a day, but this suggestion has been forwarded to our developers, and it will be worked on in the future.For now, you would ne ... Dominik Dietrich Load multiple Events - 505 ErrorClosed   Amelia   Updated September 13, 2021 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hello Dominik,This has something to do with the configuration of your database. It's allowing 1 - 2 logins per session. When Amelia triggers a few calls to the server, at the same moment it' ... Luca Ronchi Multiple bookings for the same serviceClosed   Amelia   Updated September 13, 2021 at 9:32am   4 Most recent comment from Luca Ronchi:Hi Liza, many thanks for the answer.Now it's much clearer and I am able to achieve a result more similar to what I have in mind.Have a good dayLuca Jessie Brebner How to find the ID of a service in AmeliaClosed   Amelia   Updated September 13, 2021 at 8:35am   8 Most recent comment from [deleted]:Jessie,I'm sorry, I suddenly went blind yesterday and didn't notice the activated purchase code in the screenshot. I will be back to you by the end of the day or tomorrow.Best Regards. Sahil Chahal Amelia SettingsClosed   Amelia   Updated September 12, 2021 at 10:40pm   6 Most recent comment from [deleted]:Hi, Sahil,Ivana is out of the office, so I will respond to your ticket.We are glad to know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Devan Is it possible to change the sort order of services in the booking wizard?Closed   Amelia   Updated September 12, 2021 at 1:15pm   5 Most recent comment from Devan:Ok. That is all. Thanks. You can close the ticket now :) Sharon Kelly Error occured when updatingClosed   Amelia   Updated September 12, 2021 at 12:20am   8 Most recent comment from [deleted]:Sharon,Sure. Please let us know when it's up.Best Regards. Reynell Notifications error in ameliaClosed   Amelia   Updated September 11, 2021 at 10:40pm   6 Most recent comment from [deleted]:Hi, Reynell,Thank you for the credentials.I was able to create a custom notification, edit it and then send a test notification to myself:That's why I assume that the issue can be related to so-c ... Gemma booking widgetClosed   Amelia   Updated September 11, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi, Gemma,Thank you for choosing AmeliaIt's the so-called Search booking view: https://wpamelia.com/booking-search/To place it on the booking page, you can use the following shortcodes:[amelias ...