We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Antonio gutierrez larios gutierrez larios horarios que aparece en el calendario donde solicitan las citasClosed   Amelia   Updated September 11, 2021 at 8:57am   3 Most recent comment from Antonio gutierrez larios gutierrez larios:Hi Liza. I will use the google translator ok Thanks for your comment I was able to solve the problem, change the time zone of WP was UTC that was the problem. Thank you very much, everything solved A ... Guido ZIP Code in Stripe PaymentsClosed   Amelia   Updated September 10, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi Guido,thank you for reaching out to usPlease try placing a 0 before or after the zip code number. Gila Dávid Simply removing an employee in between a certrain time frameClosed   Amelia   Updated September 10, 2021 at 1:25pm   11 Most recent comment from Gila Dávid:Hello Liza, Disappointing me? Not at all!I'm super happy with the two-way (1.5 way) sync, I never even thought about removing myself from the schedule via google calendar, that's awesome yo ... Sara-Therese Lorentsen SMS and email notificationsClosed   Amelia   Updated September 10, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to usAre the SMS issues always happening to the same clients? Please let me know.Issue with email notifications could be caused by several reasons: 1. Your hosting p ... Leyla musleh translateClosed   Amelia   Updated September 10, 2021 at 10:42am   8 Most recent comment from Aleksandar Vuković:Hi again.Installing this will not cause you to lose your work. If you did some custom modifications to our files, you would need to redo them again when the plugin updates anyway.The installation file ... sarmishta s Appointment schedule timings for servicesClosed   Amelia   Updated September 10, 2021 at 10:31am   4 Most recent comment from [deleted]:Thank you for letting me know, Sarmishta, I'm happy to hear thatIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mike Ackerman Google Calendar 2-Way IntegrationClosed   Amelia   Updated September 10, 2021 at 9:28am   5 Most recent comment from [deleted]:Hi Athanasios,you're absolutely welcome to add to the conversation!This isn't an existing feature at the moment in the integration with Google Calendar, but there could be other clients who ... Daniel McNamara Stop 1 hour time slots starting at half pastClosed   Amelia   Updated September 10, 2021 at 9:10am   4 Most recent comment from [deleted]:Hi Daniel!Great, I'm glad you've found a solution; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jay Hirschfeld Feature IssueClosed   Amelia   Updated September 10, 2021 at 9:06am   2 Most recent comment from [deleted]:Hi Jay!If I understand correctly what exactly you need, then the option exists.Please go to Amelia > Settings > General Settings and change the option Time Slot Step to 15 minutes.In this way you ... Natalia Vásquez Not showing capacity on front end, but yes able to set on backend for eventsClosed   Amelia   Updated September 10, 2021 at 8:57am   12 Most recent comment from [deleted]:Thank you NataliaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josh Multiple Booking DaysClosed   Amelia   Updated September 10, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi Josh,thank you for reaching out to usSure, just create a service, and one of the option will be called Set Service As Recurring; enable it and choose Daily.Then, when making a new Appointment in th ... Nikhil Nair Company SettingsClosed   Amelia   Updated September 10, 2021 at 6:45am   4 Most recent comment from [deleted]:Hi Nikhil!Thank you for the kind replyIt's not on our roadmap yet, but I do remember clients asking me about this feature. I have advised them to make a suggestion on this page; please check it ... Mitch Lawrence HostingClosed   Amelia   Updated September 10, 2021 at 12:01am   2 Most recent comment from [deleted]:Hi, Mitch,Thank you for choosing Amelia.Was the issue related to this Customer only, or it happens in general?Looking forward to hearing from you.  Heather R Zacny Deposit Fee/Custom NotificationClosed   Amelia   Updated September 9, 2021 at 11:45pm   4 Most recent comment from [deleted]:Heather,I meant there's no optional deposit payment: if you set a deposit, your Customers won't be able to choose between deposit payment and "usual" online payment.Best Regards. Mindy Admin Hour ChangeClosed   Amelia   Updated September 9, 2021 at 5:36pm   2 Most recent comment from [deleted]:Hi, Felipe,Thank you for choosing Amelia.Please note that the WP time zone should be set to the City format and not to the UTC format. In this case, daytime savings will be taken into consideration.P ...