We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eoin Fleming SUPPORT?Closed   Amelia   Updated September 9, 2021 at 5:29pm   2 Most recent comment from [deleted]:Hi, Eoin,Thank you for choosing Amelia.As far as I can see, my colleague responded to your ticket.We are working on improving our Support Service, and, hopefully, we will be able to provide our clien ... Arne De Belser How long before a pending payment slot is opened again.Closed   Amelia   Updated September 9, 2021 at 3:33pm   2 Most recent comment from [deleted]:Hi Arne!Thank you for reaching out to us.It should be automatic; please tell me, when they are in this unfinished state, on the payment page but not paying, does the booking show in Amelia > Appointme ... Lovis Kauf Appointment DurationClosed   Amelia   Updated September 9, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi Lovis,thank you for reaching out to usYou can change this by going to Amelia > Settings > General Settings, and change Time Slot Step to 45 minutes. Sebastien OpenstreetmapClosed   Amelia   Updated September 9, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Sebastien,thank you for reaching out to usWe currently only have an integration with Google Maps, I'm afraid; however, I'll kindly ask you to add it as a feature suggestion on this page ... MusicaLille PackagesClosed   Amelia   Updated September 9, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPackages feature is a part of Pro licence and Developer licence; as per your current purchase code you have attained Basic Lifetime licence, which does not com ... Alexandru Ene Rooms management, not LocationsClosed   Amelia   Updated September 9, 2021 at 12:56pm   6 Most recent comment from [deleted]:Alexandru,Haha, it's great to know that someone is so excited about coming features! Now we just have to add it as soon as possible!Best Regards.  Alexandru Ene Recurring AppointmentsClosed   Amelia   Updated September 9, 2021 at 12:34pm   18 Most recent comment from [deleted]:Alexandru,Sure!Let us know if you need any assistance.Best Regards. Adam Allowing employees to add customersClosed   Amelia   Updated September 9, 2021 at 11:42am   6 Most recent comment from [deleted]:Hi again, Numerica,I responded to the ticket that you opened, so I believe there is no need to duplicate the same information here. Looking forward to hearing from you.  LaPetiteImpertinence Packges/ServicesClosed   Amelia   Updated September 9, 2021 at 11:13am   6 Most recent comment from [deleted]:LaPetiteImpertinence,Sorry for the miasunderstanding.My colleague will proceed with the upgrade now.I will get back to you as soon as possible.Best Regards. Nick Activate plugin failsClosed   Amelia   Updated September 9, 2021 at 7:02am   6 Most recent comment from [deleted]:Sure, Nick; please do contact back if neededIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pascal Changing .ics file's nameClosed   Amelia   Updated September 8, 2021 at 11:21pm   2 Most recent comment from [deleted]:Hi, Pascal,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to change ICS files.This feature is on our to-do list for future updates. However, you can speed the pro ... Magdalena Search Booking view customizeClosed   Amelia   Updated September 8, 2021 at 5:26pm   2 Most recent comment from [deleted]:Hi, Magda,Thank you for choosing Amelia.1. I'm afraid, this option is not available in the Search view. If you want unavailable days to be crossed out, you should use the catalog or the Step-by- ... Danilo Gonella Purchase of consecutive serviceClosed   Amelia   Updated September 8, 2021 at 5:23pm   2 Most recent comment from [deleted]:Hi, Danilo,Thank you for choosing Amelia.I’m afraid it's not possible to set custom duration in Amelia at the moment. Probably it can be achieved with Extras: for example, you can set Service ... Fabienne Zanette Required fieldsClosed   Amelia   Updated September 8, 2021 at 5:16pm   2 Most recent comment from [deleted]:Hi, Fabienne,Thank you for choosing Amelia.Please enable the "Set a phone number as a mandatory field" option in Amelia -> General Settings, and then please make sure that this field is enabled on th ... Heather R Zacny Pass through data from AmeliaClosed   Amelia   Updated September 8, 2021 at 4:57pm   2 Most recent comment from [deleted]:Hi, Heather,Thank you for choosing Amelia.How did you configure it the way your Customers are being redirected to the form? You just used a redirect link to the form, or you set it through webhooks?A ...