As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Claudia plugin update and group classes not showing available datesClosed   Amelia   Updated September 21, 2021 at 9:11am   3 Most recent comment from Aleksandar Vuković:Hey ClaudiaSorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?I am sorry for the delay, as we're short-staffed at the mome ... DoQtor Schedule notifications for Virtual / Zoom MeetingsClosed   Amelia   Updated September 21, 2021 at 10:40am   7 Most recent comment from Aleksandar Vuković:Hi again PeterIt does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.Sorry for the inconvenience. Ilse Catalog View - ScalingClosed   Amelia   Updated September 20, 2021 at 9:06pm   8 Most recent comment from Aleksandar Vuković:That is awesome, Ilse! Thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robbie Ewing mobile view bugs / poor design UXClosed   Amelia   Updated September 20, 2021 at 8:20pm   11 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Robbie!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romedenne error 500Closed   Amelia   Updated September 20, 2021 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know that the issue has been resolved Laurent!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dennis Haarmans Dynamic posts and shortcodesClosed   Amelia   Updated September 20, 2021 at 7:46pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Dennis!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Frederic Cancellation buttonClosed   Amelia   Updated September 20, 2021 at 7:08pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Frederic.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Brealey Booking NumbersClosed   Amelia   Updated September 20, 2021 at 5:35pm   4 Most recent comment from [deleted]:You are welcome, Mark.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  West Island Recreation Chose one or many timeslotsClosed   Amelia   Updated September 20, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hello there, For that use case you can check out the Extras option for Services, you can create several extras with different duration and prices for each service, so when customers book this service ... ahmed problem with woocommerceClosed   Amelia   Updated September 20, 2021 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello ahmedThank you for your purchase.WooCommerce integration is only used as a payment method in Amelia. You can't create an appointment in Amelia when you purchase a linked product through Woo ... Danny Iphone render issueClosed   Amelia   Updated September 20, 2021 at 1:45pm   4 Most recent comment from [deleted]:You are welcome, Danny. Please do, and let us know if we need to further investigate this. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Barry Gill Update to 4.2Closed   Amelia   Updated September 20, 2021 at 11:05am   4 Most recent comment from [deleted]:You are welcome, Barry. Glad to see this helped, and the issue is gone. Thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... Jen Lucas Update downloadClosed   Amelia   Updated September 20, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi Jen, Apologies for replying a bit later, and sorry to see you have issues with downloading the plugin. Please try opening the link in an incognito window, or try another browser. If this doesn' ... Pontus WooCommerce and Klarna CheckoutClosed   Amelia   Updated September 20, 2021 at 10:08am   6 Most recent comment from [deleted]:Hi Pontus, Sorry, we should have explained this in the first place. Glad to see the issue is resolved, thank you for letting us knowGlad to see you like Amelia, thank you! P. S. If you like Amelia ... Haarty Hanks Booking Form validationClosed   Amelia   Updated September 20, 2021 at 9:46am   2 Most recent comment from [deleted]:Hello Haarty Hanks,Apologies for replying a bit later. There isn't a possibility of such validation for the input fields in Amelia with its current built-in features, unfortunately. Please sugg ...