As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Alyssa Villa Event Wait ListClosed   Amelia   Updated September 13, 2021 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello AlyssaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our de ... Christy PackagesClosed   Amelia   Updated September 13, 2021 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello ChristyThank you for your desire to upgrade the license.Unfortunately, at the moment, Extras aren't included in Packages, so if you add a service that contains an extra, that extra will not ... Martin Scarland trying to limit to one appointment a dayClosed   Amelia   Updated September 13, 2021 at 1:42pm   5 Most recent comment from Aleksandar Vuković:Hello Martin. You can create a Service that will be offered in Appointment time slots, depending on the availability of your employees, so if you have a 1-hour-long service, and your employee is worki ... Garbonso How to block off a time slot on a certain day, but not entire dayClosed   Amelia   Updated September 13, 2021 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hey GarbonsoAt the moment, it's not possible to add a time off within a day, but this suggestion has been forwarded to our developers, and it will be worked on in the future.For now, you would ne ... Dominik Dietrich Load multiple Events - 505 ErrorClosed   Amelia   Updated September 13, 2021 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hello Dominik,This has something to do with the configuration of your database. It's allowing 1 - 2 logins per session. When Amelia triggers a few calls to the server, at the same moment it' ... Luca Ronchi Multiple bookings for the same serviceClosed   Amelia   Updated September 13, 2021 at 9:32am   4 Most recent comment from Luca Ronchi:Hi Liza, many thanks for the answer.Now it's much clearer and I am able to achieve a result more similar to what I have in mind.Have a good dayLuca Jessie Brebner How to find the ID of a service in AmeliaClosed   Amelia   Updated September 13, 2021 at 8:35am   8 Most recent comment from [deleted]:Jessie,I'm sorry, I suddenly went blind yesterday and didn't notice the activated purchase code in the screenshot. I will be back to you by the end of the day or tomorrow.Best Regards. Sahil Chahal Amelia SettingsClosed   Amelia   Updated September 12, 2021 at 10:40pm   6 Most recent comment from [deleted]:Hi, Sahil,Ivana is out of the office, so I will respond to your ticket.We are glad to know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Devan Is it possible to change the sort order of services in the booking wizard?Closed   Amelia   Updated September 12, 2021 at 1:15pm   5 Most recent comment from Devan:Ok. That is all. Thanks. You can close the ticket now :) Sharon Kelly Error occured when updatingClosed   Amelia   Updated September 12, 2021 at 12:20am   8 Most recent comment from [deleted]:Sharon,Sure. Please let us know when it's up.Best Regards. Reynell Notifications error in ameliaClosed   Amelia   Updated September 11, 2021 at 10:40pm   6 Most recent comment from [deleted]:Hi, Reynell,Thank you for the credentials.I was able to create a custom notification, edit it and then send a test notification to myself:That's why I assume that the issue can be related to so-c ... Gemma booking widgetClosed   Amelia   Updated September 11, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi, Gemma,Thank you for choosing AmeliaIt's the so-called Search booking view: https://wpamelia.com/booking-search/To place it on the booking page, you can use the following shortcodes:[amelias ... Antonio gutierrez larios gutierrez larios horarios que aparece en el calendario donde solicitan las citasClosed   Amelia   Updated September 11, 2021 at 8:57am   3 Most recent comment from Antonio gutierrez larios gutierrez larios:Hi Liza. I will use the google translator ok Thanks for your comment I was able to solve the problem, change the time zone of WP was UTC that was the problem. Thank you very much, everything solved A ... Guido ZIP Code in Stripe PaymentsClosed   Amelia   Updated September 10, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi Guido,thank you for reaching out to usPlease try placing a 0 before or after the zip code number. Gila Dávid Simply removing an employee in between a certrain time frameClosed   Amelia   Updated September 10, 2021 at 1:25pm   11 Most recent comment from Gila Dávid:Hello Liza, Disappointing me? Not at all!I'm super happy with the two-way (1.5 way) sync, I never even thought about removing myself from the schedule via google calendar, that's awesome yo ...