When Amelia is accessed from my website and an appointment is booked the appointment does show up on my calendar.
"Remove Google Calendar Busy Slots" is enabled.
I do have three employees accessing the same Google Calendar, if that makes a difference.
The problem persists: times on my google calendar marked as "busy" are showing available when a client goes to book a time. This has created a number of double bookings with the same employee, and that has been a problem
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Please make sure that you set the Maximum Number Of Events Returned to the highest available number (2000 or 2500) in Amelia -> Settings -> Integrations -> Google Calendar.
When a client is setting an appointment. Amelia is no longer blocking out "busy" times on my schedule. And is double booking.
Hi, Joe,
Thank you for choosing Amelia.
Could you please clarify if the sync works for creating events in the Google calendar?
Also, please make sure that the "Remove Google Calendar Busy Slots" option is still enabled in Amelia -> Settings -> Integrations -> Google Calendar.
Looking forward to hearing from you.
When Amelia is accessed from my website and an appointment is booked the appointment does show up on my calendar.
"Remove Google Calendar Busy Slots" is enabled.
I do have three employees accessing the same Google Calendar, if that makes a difference.
The problem persists: times on my google calendar marked as "busy" are showing available when a client goes to book a time. This has created a number of double bookings with the same employee, and that has been a problem
Thanks for your help.
Joe,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Please make sure that you set the Maximum Number Of Events Returned to the highest available number (2000 or 2500) in Amelia -> Settings -> Integrations -> Google Calendar.
Best Regards.
I think that fixed it.
Thanks
Joe,
I'm glad I could help
Please let us know if you have any other questions.
Best Regards.