We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Guido First Time Register of customerClosed   Amelia   Updated September 7, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi Guido!Thank you for reaching out to usThis is sent by WordPress if you want to allow your customers access to the backend of Amelia, so that they can manage their appointments.This email cannot be ... Sergio Sedas OAuth Client ID & SecretClosed   Amelia   Updated September 7, 2021 at 11:03am   4 Most recent comment from [deleted]:Hi Sergio,thank you for contacting back; we don't have it on our roadmap at the moment, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on o ... Jeremy Hanke Using purchase code in existing downloaded plugin WordpressClosed   Amelia   Updated September 7, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi, Jeremy,Thank you for choosing Amelia.Could you please tell if you were using Amelia Lite before? Because it sounds like the Lite version is still installed on your site. If so, please delete it f ... David Conditional LogicClosed   Amelia   Updated September 7, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi, David,Thank you for choosing Amelia.I'm afraid, I have to disappoint you: conditional logic wasn't added yet. It's on our to-do list, however, I cannot tell you precisely when it w ... Nicolas Marrot APIClosed   Amelia   Updated September 7, 2021 at 10:17am   6 Most recent comment from Aleksandar Vuković:Hello NicolasWe still don't have white label for AMelia, so modifying our styles is not possible. As mentioned before - JS files are modified (minimized) in the public version of the plugin (in ... Charles Gonzalez Integrating Payment Option in ColombiaClosed   Amelia   Updated September 7, 2021 at 9:32am   6 Most recent comment from [deleted]:Hi SajanThank you for sharing this I am sure it will be useful for many of our clientsHave a wonderful day!  Darryn Amelia PluginClosed   Amelia   Updated September 7, 2021 at 9:17am   4 Most recent comment from [deleted]:I'm glad to hear that DarrynIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. swan arnoult Add extra in packageClosed   Amelia   Updated September 7, 2021 at 9:10am   2 Most recent comment from [deleted]:Hi Swan,thank you for reaching out to usServices depend on employee's availability so you can try making a new employee who will be available on the same time and days as the employee working on ... Tania Hiatt Deposit placeholderClosed   Amelia   Updated September 7, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi Tania,thank you for reaching out to usAt the moment deposit placeholder will show only the amount that was paid at the moment, I'm afraid; It will be improved in the future. Yves Recour Won't load Amelia in front endClosed   Amelia   Updated September 6, 2021 at 10:26pm   3 Most recent comment from [deleted]:Hi, Yves,Sorry for the delayed response.And thank you for sharing, it's good to know that this solution worked.PS However, it's always better to exclude Amelia from the caching plugin' ... Michael Categories and servicesClosed   Amelia   Updated September 6, 2021 at 9:32pm   2 Most recent comment from [deleted]:Hi, Michael,Thank you for choosing Amelia.1. You can duplicate the entire Category by clicking on this button:After that, you will be able to modify the name of the Category and edit the Services und ... Jyot Rekhi Currency and Price indicatorClosed   Amelia   Updated September 6, 2021 at 8:15pm   2 Most recent comment from [deleted]:Hi, Jyot,Sorry for the delayed response.I'm afraid, at the moment it's possible to set only one currency in Amelia with its current built-in features.Multiple currencies probably can be ach ... natasha coupon and custom fields showing service or events optionsClosed   Amelia   Updated September 6, 2021 at 4:06pm   4 Most recent comment from [deleted]:Natasha,Thank you for the credentials.I believe this issue was caused by the fact that you had only one Event created in Amelia.I added a Test Event, and it was displayed in Coupon and Custom field mo ... Venetia Leonidaki Customising booking formClosed   Amelia   Updated September 6, 2021 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello VenetiaThank you for your purchase.To add a link to Terms & Conditions, you need to add the "Text Content" custom field, like this: Then, you need to add a mandatory checkbox custom field, whe ... Dr Akhil It’s not taking to the woocommerce payment GatewayClosed   Amelia   Updated September 6, 2021 at 12:44pm   4 Most recent comment from Aleksandar Vuković:Hello Dr AkhilThis usually happens if your Cart or Checkout pages aren't configured in WooCommerce.Please go to WooCommerce Settings/Advanced settings, and check if under "Cart" and "Checkout" t ...