We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Elizabeth SuggestionClosed   Amelia   Updated September 3, 2021 at 12:36pm   2 Most recent comment from [deleted]:Hi Elizabeth,thank you for reaching out to usI'm afraid that the only way appointment can be made, front or backend, is within the available times of an employee.In any other case, there is a ris ... Elizabeth suggestionsClosed   Amelia   Updated September 3, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi Elizabeth,thank you for reaching out to usThis is not currently an available feature; but we will make a suggestion.I'll kindly ask you to add it as a feature suggestion on this page. Featur ... Elizabeth SuggestionClosed   Amelia   Updated September 3, 2021 at 12:33pm   2 Most recent comment from [deleted]:Hi, Elizabeth,Thank you for choosing Amelia.We are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. The most requ ... Lukas Huggenberg ameliasearch shortcodesClosed   Amelia   Updated September 3, 2021 at 11:53am   4 Most recent comment from [deleted]:Thank you so much Lukas!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gary Fields in employee panelClosed   Amelia   Updated September 3, 2021 at 11:10am   4 Most recent comment from [deleted]:Gary,That's a good point, I agree.I will forward your request to our dev team (it's the only thing I can do at the moment, unfortunately).Best Regards.  Gary CSS Error in generated Email codeClosed   Amelia   Updated September 3, 2021 at 8:10am   3 Most recent comment from Aleksandar Vuković:Hi again GaryAs Ivana mentioned - the issue has been forwarded to our development team, so they can fix it for one of our next updates.Until then, you can type your notification, and save it. Then, a ... Hilda Steyn booking timesClosed   Amelia   Updated September 2, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, Hilda,Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to ... Nicolas Customer panel asking logged in users to log-in againClosed   Amelia   Updated September 2, 2021 at 9:37pm   9 Most recent comment from [deleted]:Krishna,It's hard to say anything without taking a look from the inside.Please open a new private ticket under the "Amelia" category and provide us with a temporary WP Admin login.Also, please pr ... Kevin Noonan google cal integrationClosed   Amelia   Updated September 2, 2021 at 9:08pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.Could you please clarify if you just establish Google integration or it was working before?1. If you just established integration, please make sure you followe ... Stefanie Pilz Events with Extras?Closed   Amelia   Updated September 2, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Stefanie,thank you for reaching out to usI'm afraid that extras are currently only available in Services, but we did receive requests to consider enabling them for Events as well in the future ... Rodrigo Problems with schedulesClosed   Amelia   Updated September 2, 2021 at 12:58pm   6 Most recent comment from [deleted]:Tony,New Recurring Appointments can be booked only on the front-end booking form.Best Regards. Matthew Bambrick Customizing NotificationsClosed   Amelia   Updated September 2, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi Matthew,thank you for reaching out to usYou can create a Custom notification for purposes like these; my suggestion is that you make it as a scheduled one so that it would follow the booking appoin ... Víctor Martínez Morales No puedo registrar usuarios si no es através el complementoClosed   Amelia   Updated September 2, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi Víctor,thank you for reaching out to usIn order for a customer to be registered in Amelia, they have to make a booking; can you please advise a bit more on this Ultimate Member, as we don't ... GeriHDHUN Form editingClosed   Amelia   Updated September 2, 2021 at 11:35am   4 Most recent comment from [deleted]:I'm glad to hear that Geri!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josh TestingClosed   Amelia   Updated September 2, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi Josh!Thank you for reaching out to usYou can set the Payments to be On Site; in that case plugin won't ask you for any actual payments during booking.