We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Tom Selecting customerClosed   Amelia   Updated August 30, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi, Tom,Thank you for choosing Amelia.Unfortunately, there is a bug related to the custom search that wasn't resolved yet. The fix created by our developers was slowing down the whole system, th ... Craig Jenkins NotificationsClosed   Amelia   Updated August 30, 2021 at 12:09pm   2 Most recent comment from [deleted]:Hi, Craig,Sorry to hear that you faced this issue.This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if you have some similar add-o ... miguel eladio Martinez arneaud provide an email address from the customer who does the payment through AmeliamentClosed   Amelia   Updated August 30, 2021 at 12:05pm   4 Most recent comment from [deleted]:Hi, Miguel,Please feel free to contact us if you have any other questions and we will gladly respond to them as well. Best Regards. Elias Two different employees for same type of packageClosed   Amelia   Updated August 30, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi, Elias,Thank you for reaching out to us.I'm afraid, at the moment Amelia tries to assign all Appointments from a Package to the same Employee and assigned them to another Employee only if the ... Gareth John Hailey Timezone issuesClosed   Amelia   Updated August 30, 2021 at 9:47am   44 Most recent comment from Aleksandar Vuković:Hey GarethSorry for the late response, I was on vacation.I can see that the ticket has been escalated to our developers, but our lead developer is now on vacation, so I can't say if we'll ... Jonathan BugClosed   Amelia   Updated August 29, 2021 at 12:55pm   4 Most recent comment from [deleted]:Hi Jonathan,thank you for contacting; I'm glad it works now.However, please make sure to contact back anytime if such issue repeats.I wish you a great day. Kristen Package Booking FormsClosed   Amelia   Updated August 28, 2021 at 9:57pm   2 Most recent comment from [deleted]:Hi, Kristen,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to reorder Services on the Search view with current built-in features in Amelia.However, it is possible ... Raghuvir Search panelClosed   Amelia   Updated August 28, 2021 at 9:10pm   2 Most recent comment from [deleted]:Hi, Raghuvir,Thank you for choosing Amelia.Could you please provide us with the URL to your booking page in order to avoid misunderstanding?Looking forward to hearing from you.  Becky Sowemimo Confirmation EmailsClosed   Amelia   Updated August 28, 2021 at 4:12pm   6 Most recent comment from [deleted]:Hi Becky,yes, because test email does not include any actual booking so it can't send the ics. It would be the best to test this by making a test booking and setting your email as a customer ema ... Saul Fernandez Amelia Elementor Block do not work on popupClosed   Amelia   Updated August 28, 2021 at 4:01pm   4 Most recent comment from [deleted]:Hi Saul,thank you for the kind reply!We added a shortcode for the popup - it needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the ... Sophie paramétrage employésClosed   Amelia   Updated August 28, 2021 at 3:56pm   4 Most recent comment from [deleted]:Hi Sophie,thank you for contacting backYou can optionally create a service that will operate only on Mondays and give the client a "choice" of only Monday; however, there is no other automatic way to ... Raghuvir Search Panel - need the panel to be permanent and not floatingClosed   Amelia   Updated August 28, 2021 at 3:55pm   4 Most recent comment from [deleted]:Hi Raghuvir,thank you for letting me know; I'm glad to hear that you found the causeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Raghuvir Booking Multiple time slots in a single shopping sessionClosed   Amelia   Updated August 28, 2021 at 3:48pm   4 Most recent comment from [deleted]:Hi Raghuvir,thank you for the kind replyYes, unfortunately the situation that happened last year delayed many of our plans and project - hopefully we will be able to make those features possible faste ... Sean Powell Week Starts On not working in booking wizard calendar viewClosed   Amelia   Updated August 28, 2021 at 11:56am   3 Most recent comment from [deleted]:Hi Sean,thank you for reaching out to us and for letting us know - I'm glad to hear you have found a solutionYes, cache can be tricky it will remember the previous settings for multitude of funct ... Joseph Benson Booking Problem - UrgentClosed   Amelia   Updated August 28, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to usIs there any chance that this employee is already booked somewhere else for that time? Do they have a Google or Outlook Cal connected? If so, do they have a b ...