We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kahlil Nagi Mobile Step From Usability IssueClosed   Amelia   Updated June 16, 2022 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Kahlil.1. This cannot be changed, but please feel free to add it as a feature suggestion on this page.2. This only happens on iPhones, but our developers are aware of the issue and they're ... Jon Package Booking - step 3Closed   Amelia   Updated June 16, 2022 at 12:42pm   5 Most recent comment from Aleksandar Vuković:Hello JonThe new form is still in Beta, so bugs are expected. Our developers included some fixes which will go in version 5.0.1, and there will also be a few minor updates to include more fixes.The fo ... Cameron W Bookings for hotedesk/meeting rooms?Closed   Amelia   Updated June 16, 2022 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello CameronThank you for your purchase.I would go with creating an 8-hour service, and then create 6 different employees with 8-hour work hours. With this approach, each employee (hotdesk) would be ... Franck Is it possible to limit the number of services I can book in a day?Closed   Amelia   Updated June 16, 2022 at 11:35am   4 Most recent comment from Aleksandar Vuković:Hey FranckWe'll work on adding this as a native behavior, but there's no ETA, so Marius' workaround should be fine.Marius, thank you very much for your assistance here! I'm sure a ... Chuck Mannella Staff CalendarClosed   Amelia   Updated June 16, 2022 at 11:26am   3 Most recent comment from Aleksandar Vuković:Hello ChuckIf you're referring to Amelia/Calendar section - that can't be added to the front end. The employee panel consists of a list of booked appointments and events, but the Calendar ca ... Jacob Collins ASAP NEED THIS REMOVEDClosed   Amelia   Updated June 16, 2022 at 10:33am   7 Most recent comment from Uroš Jovanović:Hello Jacob,It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Ruud SPEED! NotificationsClosed   Amelia   Updated June 16, 2022 at 9:49am   4 Most recent comment from Uroš Jovanović:Hello Ruud,Can you please check it out now as the "Allow admin to book at any time" option was enabled on the Amelia/Settings/Roles settings page?Looking forward to your reply. Malzom woocommerce & amelia integrationClosed   Amelia   Updated June 16, 2022 at 8:20am   3 Most recent comment from Aleksandar Vuković:Thank you Malzom.Since this topic is already being covered in another ticket (https://tmsplugins.ticksy.com/ticket/2708101/) I'll close this one and respond to the other ticket as soon as I take ... CAROLINA NotificacionesClosed   Amelia   Updated June 16, 2022 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Carolina,Thank you for reaching out to us.Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam ... Gerben van Duinen appointment idClosed   Amelia   Updated June 16, 2022 at 7:33am   12 Most recent comment from Uroš Jovanović:Hello Gerben,Glad to hear that.Looking forward to your reply. sumit Bringing anyone with you* behaving abnormalClosed   Amelia   Updated June 15, 2022 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi, sumit Thanks for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Philipp Hofstetter Event CertificateClosed   Amelia   Updated June 15, 2022 at 9:17pm   2 Most recent comment from Miloš Jovanović:Hi, Philipp Thanks for reaching out to us-Yes. You can create a scheduled follow-up Event notification,and i am not sure if the screenshot is showing a PDF, or a HTML page;if it is a PDF, you can ma ... Riccardo Sartori Package with predetermined appointment daysClosed   Amelia   Updated June 15, 2022 at 4:04pm   2 Most recent comment from Uroš Jovanović:Hello Riccardo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Mahmoud Shams hide customer informationClosed   Amelia   Updated June 15, 2022 at 3:00pm   7 Most recent comment from Uroš Jovanović:Hello Mahmoud,Glad to hear that we managed to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Glenn Sherman Custom NotificationsClosed   Amelia   Updated June 15, 2022 at 2:20pm   5 Most recent comment from Miloš Jovanović:Hi, Glenn No problem at all, i am happy to advise at the current plugin state.Of course, we will work to make an easy built-in option for the future, as soon as possible.Don't hesitate to creat ...