We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Wilhelm K Drummer Amelia Client Event Re-scheduleClosed   Amelia   Updated June 21, 2022 at 1:50pm   2 Most recent comment from Marko Davidović:Hello Wilhelm, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can manually remove the attendee from one Event and assigned it to another you can ... Franck Employees email problemClosed   Amelia   Updated June 21, 2022 at 1:46pm   6 Most recent comment from Uroš Jovanović:Hello Franck,Glad to hear that we managed to solve this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... martin New Event WebhookClosed   Amelia   Updated June 21, 2022 at 1:28pm   14 Most recent comment from Marko Davidović:Hello Martin,We are glad to hear that everything is fine now. We wish you all the best and have a nice day. Hean Vorthanak Appointment durationClosed   Amelia   Updated June 21, 2022 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Hean, Thank you for reaching out to us.Yes, of course, it is possible. Try and set the default time slot step to 5 minutes in Amelia / settings / general settings. That should solve your issue. ... Amanda Richardson-Meyer Feature RequestClosed   Amelia   Updated June 21, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello Amanda, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Ines Telling custom fieldsClosed   Amelia   Updated June 21, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Ines, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Shawn D Sonnier not workingClosed   Amelia   Updated June 22, 2022 at 5:14pm   9 Most recent comment from Miloš Jovanović:Hi Shawn We have a fix. I'm 99% sure it resolves the issue, but I have to ask you to test it thoroughly.Please install this new version of the plugin (basically, it's the same version - 5.0 ... lance belew RefundClosed   Amelia   Updated June 21, 2022 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Lance,Really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side ... Michael Baker How to publish service in "Open" stateClosed   Amelia   Updated June 20, 2022 at 10:13pm   4 Most recent comment from Uroš Jovanović:Hello Michael,For this purpose, you can use the following CSS code: .am-service-info-column {    display: none !important;}Hope this helps you.Please let me know if this worked for you or not.Lookin ... Ashley Hayward Approval QueueClosed   Amelia   Updated June 20, 2022 at 4:18pm   4 Most recent comment from Miloš Jovanović:Hey, Ashley Sorry for the delay,  i forgot to comment on this ticket.We are handling the issue on the other ticket,  https://tmsplugins.ticksy.com/ticket/3061489/ as you know .For future referenc ... Francesca Kendall SMS uSING TOO MUCH MONEYClosed   Amelia   Updated June 20, 2022 at 3:44pm   15 Most recent comment from Uroš Jovanović:Hello Francesca,My apologies for the delayed response as the response has not been submitted for some reason.Charing is done for every SMS that is sent to the server, thus there is no difference in se ... Melvin Multiple Mollie accountClosed   Amelia   Updated June 20, 2022 at 3:22pm   2 Most recent comment from Uroš Jovanović:Hello Melvin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... lance belew question about booking multiple hoursClosed   Amelia   Updated June 20, 2022 at 2:53pm   2 Most recent comment from Uroš Jovanović:Hello Lance, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Nemanja Bogdanovic URL QUERIESClosed   Amelia   Updated June 20, 2022 at 2:52pm   2 Most recent comment from Miloš Jovanović:Hi, Nemanja Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Matthew Kirkland Feature InformationClosed   Amelia   Updated June 20, 2022 at 1:38pm   3 Most recent comment from Aleksandar Vuković:Hey MatthewWe're sorry to hear you won't be using the plugin after purchase.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand ...