As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Melinda Days vs Hourly DurationsClosed   Amelia   Updated June 27, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Melinda,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3070473/ For future reference, please don't ope ... BFM Day placeholderClosed   Amelia   Updated June 27, 2022 at 11:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature/plaeholder is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Feature ... Maxime SANCHEZ Email notification and sms don’t workClosed   Amelia   Updated June 27, 2022 at 11:39am   6 Most recent comment from Miloš Jovanović:Hi, Maxime Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Maxime SANCHEZ Impossible to access customer pannelClosed   Amelia   Updated June 27, 2022 at 11:12am   9 Most recent comment from Aleksandar Vuković:I'll take a look at it, Maxime, and help our agents respond as soon as possible if I find anything. Debbie Hughes Hughes HIGH PRIORITY: CANNOT SCHEDULE APPOINHTMENTS FOR NEXT 7 DAYSClosed   Amelia   Updated June 27, 2022 at 11:11am   9 Most recent comment from Miloš Jovanović:Hi, DebbieSorry for the delay, i checked with developers.Thank you for confirming all the details.The developers  flagged this as a bug, you are correct - in versions before 5.0 ,  we were able to ... Malzom Remove Employee Name from the woocommerce invoiceClosed   Amelia   Updated June 27, 2022 at 11:03am   2 Most recent comment from Marko Davidović:Hello Malzom, Thank you for reaching out to us.You choose which information will be sent to WooCommerce by setting the metadata in Amelia / payments / set metadata and description. There you set up pl ... alexis denorme ask for technical informationClosed   Amelia   Updated June 27, 2022 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi, alexisFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jessica After hour feeClosed   Amelia   Updated June 27, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Prices in Amelia depend on the price of the service, but also on the employee. You can ... Giam Show Services and Packages in 1 Booking FormClosed   Amelia   Updated June 27, 2022 at 9:00am   7 Most recent comment from Uroš Jovanović:Hello Giam,Glad to be able to assist you.Please reach out to us if you have any other questions. Giam Bug Fixed on WooCommerceClosed   Amelia   Updated June 27, 2022 at 8:36am   3 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.There was an issue reported with the issues coming up after the WooCommerce payment method has been disabled and the WooCommerce plugin has been disabled/ ... Krystal Valencia Valencia Outlook IntegrationClosed   Amelia   Updated June 27, 2022 at 8:20am   16 Most recent comment from Uroš Jovanović:Hello Krystal.Thank you for the update.I managed to connect the Outlook Calendar with the test employee that I created on your website.Can you please provide me with a video of what happens when you ... Paul Kim Request of Automatic payment cancellingClosed   Amelia   Updated June 27, 2022 at 8:07am   6 Most recent comment from Marko Davidović:Hello Paul,You are most welcome. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Luis Ojeda Cant submitClosed   Amelia   Updated June 27, 2022 at 7:45am   9 Most recent comment from Uroš Jovanović:Hello Luis,Apologies for the delayed response, but we do not work on weekends.Glad to hear that you managed to resolve this issue.Please reach out to us if you have any other questions. Maxime SANCHEZ Impossible to paid with paypal smartphoneClosed   Amelia   Updated June 27, 2022 at 7:43am   11 Most recent comment from Uroš Jovanović:Hello Maxime,Glad to hear that.Looking forward to your update. Craig Janelli Maps IssueClosed   Amelia   Updated June 27, 2022 at 7:13am   2 Most recent comment from Marko Davidović:Hello Craig, We are glad to hear that everything is working now. If you have any more questions please open another ticket and we will gladly help you there. And we will close this one for you.We wish ...