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Public Tickets

Brad Ward Ward Outlook 2-way syncClosed   Amelia   Updated February 22, 2022 at 10:23am   6 Most recent comment from Marko Davidović:Hello Brad,We are glad to hear that your calendar is working now.If your employee work from let's say 09 am to 17 pm and you have appointment in your calendar from 13 pm to 14 pm those time slots ... Tiziana Tinnirello ameliaemployeepanelClosed   Amelia   Updated February 22, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello Tiziana, Thank you for purchasing our product, and for reaching out to us.I'm afraid that we didn't quite get what exactly is the issue. Can you please explain to us in a little more d ... Clémence Tillerot events dateClosed   Amelia   Updated February 22, 2022 at 9:58am   6 Most recent comment from Uroš Jovanović:Hello Clémence,Glad to hear that we were able to assist you.Feel free to contact us if you have any other questions. Howard Weng One service machine with multiple employeesClosed   Amelia   Updated February 22, 2022 at 9:55am   20 Most recent comment from Aleksandar Vuković:Hello AllanOur team is currently working on Resource Booking and Capacity Per Location. It should be complete by June, but I can't make that promise, as a lot of things can postpone the release.W ... Henriette Link for resetting password does not workClosed   Amelia   Updated February 22, 2022 at 9:19am   4 Most recent comment from Marko Davidović:Hello Henriette, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Guy Booking frequencyClosed   Amelia   Updated February 22, 2022 at 9:16am   4 Most recent comment from [deleted]:Hi GuyPlease update your Amelia plugin to the latest version.Please check out the attached article, if you need some help with it: Updating the plugin to the latest versionIf you have any more issues ... Eric Brulmans Google calendar not synchronized correctlyClosed   Amelia   Updated February 22, 2022 at 8:47am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for purchasing our product, and for reaching out to us.We are not aware of any issues and we didn't receive any tickets about some issues with Google Calendar. Our remove G ... Prateek Biyani Email used for email notifications not changingClosed   Amelia   Updated February 22, 2022 at 7:33am   4 Most recent comment from Marko Davidović:Hello Prateek, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Lo Display errorClosed   Amelia   Updated February 22, 2022 at 7:21am   2 Most recent comment from [deleted]:Hi LoSince we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2980440, I close this one. For future reference, please don't open multiple tickets with the same ... Karen Available dates & times not showingClosed   Amelia   Updated February 21, 2022 at 5:12pm   3 Most recent comment from Stanislav Snagovskiy:Hello Karen, Thank you for reaching out to us.We are glad you were able to resolve your issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Antonio Ropero Work HoursClosed   Amelia   Updated February 21, 2022 at 12:10pm   2 Most recent comment from Marko Davidović:Hello Antonio, Thank you for purchasing our product, and for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and se ... masa77 %employee_full_name% Email Placeholder(Event next day reminder to customer) not workingClosed   Amelia   Updated February 21, 2022 at 12:08pm   9 Most recent comment from Aleksandar Vuković:Hello Fred.This issue has been fixed in April, 2021, with version 3.2:BugFix: Fixed issue with employee’s placeholders in the Event Next Day Reminder notification SYS support CapabilitiesClosed   Amelia   Updated February 21, 2022 at 11:51am   8 Most recent comment from Uroš Jovanović:Hello Marteen,Thank you for clearing that up.Unfortunately, unless you assign an Amelia role, you will not be able to add capabilities to the user that wants to access the Amelia configuration, since ... Naomi Services not showingClosed   Amelia   Updated February 21, 2022 at 11:15am   6 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for clearing that up.The issue is with the employee working hours set up for each service in the individual employee settings. The only two services from the "wenkbrauwen" catego ... Aurelio Invoice questionClosed   Amelia   Updated February 21, 2022 at 11:13am   2 Most recent comment from [deleted]:Hello AurelioThank you for reaching out to us.Amelia is not a payment engine, so it doesn't generate invoices. Invoices are generated by payment providers (Stripe, PayPal, etc).Our developers ar ...