We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yasmin Birk Amelia 5.0Closed   Amelia   Updated June 20, 2022 at 10:11am   2 Most recent comment from Uroš Jovanović:Hello Yasmin,Thank you for reaching out to us.You can simply navigate to the Plugins page and update the Amelia plugin on that page.Please let me know if it works for you.Looking forward to your repl ... Jaffer Appointment ChangeClosed   Amelia   Updated June 20, 2022 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Jaffer,Thank you for reaching out to us.We have noted that there is an issue with the "Allow admin to book appointments at any time" option in the new update of the Amelia plugin and our develo ... Hank Cant add EmployeeClosed   Amelia   Updated June 20, 2022 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hello HankThank you for your purchase and sorry for the delay.If Amelia reports the email is already in use, then this email is either used by a customer or another employee. Please access Amelia/Cust ... D. dundas Issue activating AmeliaClosed   Amelia   Updated June 20, 2022 at 9:42am   3 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase and sorry for the late response.This looks like a conflict with some other plugin or the theme you have installed. Can you please change the theme and see if th ... Colby Moffett Remove Employee Email From ICS FileClosed   Amelia   Updated June 20, 2022 at 9:20am   2 Most recent comment from Uroš Jovanović:Hello Colby,Thank you for reaching out to us.You can change the data displayed in the ICS file on the Amelia/Settings/Notifications page "Set Ics File Description" field. Hope this helps you.Please ... Anis Kuzmis Double Booking 1 Employee, Multiple ServicesClosed   Amelia   Updated June 20, 2022 at 9:15am   2 Most recent comment from Uroš Jovanović:Hello Anis,Thank you for reaching out to us.It should work that way as I just tested it out and that time slot becomes unavailable for other services as well.Please let me know if you are having iss ... Keim Velásquez appointments front endClosed   Amelia   Updated June 20, 2022 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Keim,Thank you for reaching out to us.Are you referring to the employee panel? If you are, can you please provide me with the URL of the employee panel along with the employee credentials? You ... leonel validation of custom fieldsClosed   Amelia   Updated June 20, 2022 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello leonel,Thank you for reaching out to us.There is currently no option as you said, there is no Id specific to custom fields. The only option would be to add validation to the type of input field. ... Lauren Ashley getting a refundClosed   Amelia   Updated June 20, 2022 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hello Lauren.We're sorry to hear you won't be using the plugin after purchase.The refund has been submitted, and you should receive your money within 5 business days. Please feel free to re ... Dave Forn forever loading frontend and backendClosed   Amelia   Updated June 22, 2022 at 5:32pm   13 Most recent comment from Miloš Jovanović:Hi, Dave Our developers made a fix. I'm 99% sure it resolves the issue, but I have to ask you to test it thoroughly. Please install this new version of the plugin (basically, it's the same ... Cesar Vazquez FunctionalityClosed   Amelia   Updated June 17, 2022 at 7:01pm   4 Most recent comment from Miloš Jovanović:Hi, Cesar Yes, it should work, i just tested this out.I was logged in as my Amelia customer, as well as in the customer panel.  And once i disabled this setting,it is now allowing me to book under ... Marius Volden Step-by-step 2.0 bugClosed   Amelia   Updated June 17, 2022 at 2:31pm   7 Most recent comment from Christian:Great! Thanks, Marius. It worked great.CA Kevin Customising a specific element (price) in the package catalogueClosed   Amelia   Updated June 17, 2022 at 9:33am   4 Most recent comment from Miloš Jovanović:Thanks in advance. Hey, Kevin You're welcome, i am happy to helpI am delighted to hear that this has worked as intended, awesome. - Of course, if you encounter anything else that we might assis ... Michael Baker Can't get locations to display map - map errorClosed   Amelia   Updated June 16, 2022 at 10:27pm   4 Most recent comment from Miloš Jovanović:Hey, Michael I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Christian WooCommerce payment status not sent correctly to AmeliaClosed   Amelia   Updated July 15, 2022 at 10:06am   15 Most recent comment from Aleksandar Vuković:Hello Malzom.I sincerely apologize for the delay here but since this ticket is not yours, it didn't prompt any updates. The delay is totally on me.We booked an appointment with bank transfer, th ...