We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Lo can I add events through my Google Calendar into Amelia?Closed   Amelia   Updated June 15, 2022 at 1:11pm   2 Most recent comment from Uroš Jovanović:Hello Lo,Thank you for reaching out to us.Unfortunately, at the moment, the busy events in the Google Calendar only block out the time slots in Amelia, but they do not create events in Amelia. That sh ... Lo Hide price on specific eventClosed   Amelia   Updated June 15, 2022 at 1:08pm   6 Most recent comment from Uroš Jovanović:Hello Lo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of ... Malzom Create New Appointment from dashboardClosed   Amelia   Updated June 15, 2022 at 10:57am   4 Most recent comment from Uroš Jovanović:Hello Malzom,Thank you for clearing that up.The only option would be to set the appointment status manually when you book an appointment.Hope this helps you.Please reach out to us if you have any othe ... Reza Hojati Limit the number of bookingClosed   Amelia   Updated June 15, 2022 at 10:13am   2 Most recent comment from Miloš Jovanović:Hi, Timo  The only ways how you can limit the number of bookings for a service is either if you set working hours of the assigned employee accordingly; or if you set Time Off for the employee; Also, ... Todd Kurpil Remote LocationsClosed   Amelia   Updated June 15, 2022 at 9:11am   8 Most recent comment from Uroš Jovanović:Hello Todd,Unfortunately, there is currently no such built-in option in Amelia.Glad to hear that it works with the CSS that you posted in the last response.Please reach out to us if you have any othe ... Daniel Cragin General Question Before RepurchasingClosed   Amelia   Updated June 15, 2022 at 7:53am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.1. You can create a service ... Pierre Cavalli Publicly display scheduleClosed   Amelia   Updated June 15, 2022 at 6:17am   2 Most recent comment from Aleksandar Vuković:Hello PierreThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.There used to be a 3rd party add- ... Nguyen Trung Son When hook not trigger if second customer booking service at same time with the first customerClosed   Amelia   Updated June 15, 2022 at 6:00am   2 Most recent comment from Aleksandar Vuković:Hello Nguyen.Thank you for your purchase.I wasn't able to replicate this locally, so would you mind sending us a screen recording showing us the behavior? Also, what's the minimum capacity ... Jason Possible to remove "Rejected" as an option?Closed   Amelia   Updated June 14, 2022 at 8:50pm   6 Most recent comment from Miloš Jovanović:Hey, Jason It is no problem at all. Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS ... Riccardo Sartori LanguagesClosed   Amelia   Updated June 14, 2022 at 8:25pm   6 Most recent comment from Miloš Jovanović:Hey, RiccardoWe send our best regards, on behalf of the Team. We are truly happy that the issue is now resolved.Looking forward to reading your review, and of course, please let us know when you leav ... Heidi Amelia is only showing to logged in usersClosed   Amelia   Updated June 14, 2022 at 5:56pm   3 Most recent comment from Uroš Jovanović:Hello Heidi,Thank you for reaching out to us.Unfortunately, I cannot open the link in the first question in this ticket.Can you please elaborate on that?Looking forward to your reply. Emily Activating purchase codeClosed   Amelia   Updated June 14, 2022 at 3:35pm   9 Most recent comment from Miloš Jovanović:Hey, Emily I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Allyson Woodrooffe Purchasing without bookingClosed   Amelia   Updated June 14, 2022 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Allyson,Thank you for reaching out to us,My apologies for the additional questions, are you referring to the services not being displayed on the front-end and only bookable from the back-end?Pl ... Beatrice SPAM notificationsClosed   Amelia   Updated June 14, 2022 at 2:54pm   6 Most recent comment from Uroš Jovanović:Hello Beatrice,Unfortunately, I am not able to reproduce this as I had received the email in the main folder.Can you please try and use a different email for the SMTP connection?Looking forward to yo ... Mandy Oldfield Step bookingClosed   Amelia   Updated June 14, 2022 at 2:39pm   4 Most recent comment from Uroš Jovanović:Hello Mandy,Thank you for reaching out to us.In regards to bypassing the category step, there is currently no such option with Amelia's built-in features. Our developers are working on removing ...