We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

OLIVER DENSON Sync To OutlookClosed   Amelia   Updated June 13, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Beatrice "Continue" button stylingClosed   Amelia   Updated June 13, 2022 at 1:36pm   5 Most recent comment from Aleksandar Vuković:Hey BeatriceThanks for getting back to us.We're glad to hear that the issues have been solved. Please feel free to reach out to us if you have any further questions. Pablo Kohler Custom hour range bookingClosed   Amelia   Updated June 13, 2022 at 11:48am   4 Most recent comment from Aleksandar Vuković:Hey PabloSorry for the delay.We'll make sure your suggestions are forwarded to our developers, but could you please check if they already exist on this page? If they do - vote for them, and if ... Brigitte Schweizer Feedback of using Amelia (my customer's feedback)Closed   Amelia   Updated June 13, 2022 at 11:46am   4 Most recent comment from Miloš Jovanović:Hi, Brigitte My sincerest apologies for the delayed response time.-No problem, i am happy to advise on the current limitations, and we will do our best to improve all the functionalities that we men ... Wilhelm Alm Delete and cancel event comletlyClosed   Amelia   Updated June 13, 2022 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello WilhelmSorry for the delay.In order to delete an event, you first need to cancel it (which you already did). After you cancel an event, you need to edit it again, and after that, the event will ... Lenny Adding new booking form to other modulsClosed   Amelia   Updated June 13, 2022 at 11:00am   2 Most recent comment from Uroš Jovanović:Hello Lenny,Thank you for reaching out to us.Unfortunately, this is currently only possible for the step-by-step booking form. Our developers will work on adding this to all of the booking forms.Pleas ... Ellen New design 2.0 won't workClosed   Amelia   Updated June 13, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Ellen,Thank you for reaching out to us.To insert the new booking form on the front end, you need to add the following shortcode on the front end:[ameliastepbooking]Hope this helps you.Please rea ... Jasmine Amelia Deposit BookingClosed   Amelia   Updated June 13, 2022 at 10:22am   2 Most recent comment from Uroš Jovanović:Hello Jasmine,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as t ... Hank Employees manage schedule in front endClosed   Amelia   Updated June 13, 2022 at 9:18am   2 Most recent comment from Uroš Jovanović:Hello Hank,Thank you for reaching out to us.For this purpose, you need to enable the following option on the Amelia/Settings/Roles settings page.Hope this helps you.Please let me know if you have any ... Paul Spinelli REFUNDClosed   Amelia   Updated June 13, 2022 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us.Before we proceed with the refund, can you please let me know which issues exactly you are dealing with?Looking forward to your reply. Riccardo Sartori The translation doesn't workClosed   Amelia   Updated June 13, 2022 at 8:41am   11 Most recent comment from Uroš Jovanović:Hello Riccardo,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Wilhelm Alm Event deletingClosed   Amelia   Updated June 13, 2022 at 8:41am   2 Most recent comment from Uroš Jovanović:Hello Wilhelm,Thank you for reaching out to us.You can delete that event from the database from the  'wp_amelia_events' table.Hope this helps you.Please reach out to us if you have any oth ... Simona Georgieva Working hoursClosed   Amelia   Updated June 13, 2022 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello Simona. Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Jason Peters extras lock dateClosed   Amelia   Updated June 13, 2022 at 8:29am   3 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Paul Spinelli Can't activateClosed   Amelia   Updated June 13, 2022 at 8:28am   3 Most recent comment from Uroš Jovanović:Hello Paul,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions.