We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Yash Kanthale Package RelatedClosed   Amelia   Updated June 24, 2022 at 10:24am   2 Most recent comment from Uroš Jovanović:Hello Yash,Thank you for reaching out to us.Can you please elaborate on what you are referring to in your query?Looking forward to your reply. David Packages not showing up on the backendClosed   Amelia   Updated June 24, 2022 at 10:04am   2 Most recent comment from Miloš Jovanović:Hi, David Sorry for the delayed response.-Here is what you can do.You will probably have to reinstall Amelia, with these steps. Make sure that you have latest Amelia version downloaded and ready to ... João Lopes Appointments view in backend not workingClosed   Amelia   Updated June 24, 2022 at 9:40am   4 Most recent comment from Marko Davidović:Hello João, There is no need for that. You started solving the issue with a colleague and you will resolve it with him. We have the same procedures for solving issues if you start with someone else ( ... Pepe Step by step issueClosed   Amelia   Updated June 23, 2022 at 7:55pm   2 Most recent comment from Miloš Jovanović:Hi, Pepe Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Hey Website not loading properlyClosed   Amelia   Updated June 23, 2022 at 7:52pm   6 Most recent comment from Uroš Jovanović:Hello,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lit ... IC Concept Number of columns in booking catalogClosed   Amelia   Updated June 23, 2022 at 6:18pm   4 Most recent comment from Miloš Jovanović:Hi, IC ConceptThat is awesome, i am glad to see that this works!You are right, i will suggest this to our developers to consider adding options to choose how many rows would be presented in the Categ ... Chris New amelia version crashingClosed   Amelia   Updated June 23, 2022 at 4:03pm   15 Most recent comment from Miloš Jovanović:Hey, ChrisThank you for an awesome review, it truly means a lot to usJust as a symbolic token of appreciation, i am pleased to give you this SMS coupon codeE6ADE11FOf course, if anything else happens, ... IC Concept Managing bookingsClosed   Amelia   Updated June 23, 2022 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hi, IC ConceptThanks for reaching out to us-1.That is correct. Sync with the Calendar can only create busy slots in Amelia, if you make Calendar Events directly in the Calendar > but they don't� ... abiliweb google calendar syncClosed   Amelia   Updated June 23, 2022 at 3:26pm   3 Most recent comment from Miloš Jovanović:Hi, abiliwebSorry for the delay-I am sorry to hear that you got such experience with Azure support.-Regarding our sync with Google Calendar, unfortunately when you connect the Calendar, only new app ... Kyle Confirmation emails from Amelia PluginClosed   Amelia   Updated June 23, 2022 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi, Kyle  Sorry for the delay Can you please tell me did you perhaps choose PHP Mail as the notifications mail provider? Please note: We strongly recommend changing mail service setting to SMTP or M ... Kohei Business hours do not changeClosed   Amelia   Updated June 23, 2022 at 2:51pm   2 Most recent comment from Miloš Jovanović:Hi, Kohei Sorry for the delayIn the global settings of Amelia, this is going to affect only new employees if you add them after the change.If an employee is already set with his work hours, then you ... IC Concept Employee emailsClosed   Amelia   Updated June 23, 2022 at 2:24pm   6 Most recent comment from Miloš Jovanović:Hi, IC Concept Sorry for my delay on responding, i can see that a fellow user helped in this query. Thank you for the help, Chris. 1. I just have to add, regarding the suggested solution for the au ... Kaan Search form desktop (2 column) version/layoutClosed   Amelia   Updated June 23, 2022 at 1:00pm   2 Most recent comment from Marko Davidović:Hello Kaan, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to your ... Debbie van Cleef Event not showing when not logged into siteClosed   Amelia   Updated June 23, 2022 at 12:56pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Debbie, I'm glad to hear the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jason Barker Period available for booking in advanceClosed   Amelia   Updated June 23, 2022 at 12:47pm   11 Most recent comment from Aleksandar Vuković:Hey JasonUnfortunately, no. 5.0.1 and 5.0.2 (which was released today) contain urgent fixes, and this hasn't been implemented yet. I'll inform our developers that this is also a priority so ...