Outlook Calendar Integration doesn't seem to show-up as an option on the Employee portal backend of the Administrator panel on the Amelia backend.
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Uroš Jovanović[email protected]
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Thank you for that. I managed to log into the back-end. Can you please provide me with the database access so I can perform checks and provide you with an update on this issue?
Looking forward to your reply.
Can you please contact your hosting provider for that and let me know once you get the answer?
Can you please test it out now and let me know if it works or not?
Thank you for the update.
Please test it out once again and let me know if it works or not.
Hi UrošIs there a way to share this solution? Outlook Integration has dropped off for me as well. Thanks
Attached files: Screen Shot 2022-06-25 at 12.14.27 am.png
The solution is to delete rows in the amelia_providers_to_outlook_calendar, and then connect the employee to the Outlook Calendar once again.
Please let me know if that works or not.
Thank you, that has worked.
Glad to hear that the issue has been resolved.
Please reach out to us if you have any other questions.