As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Frankie Change Booking Status From Employee PanelClosed   Amelia   Updated October 30, 2023 at 4:20pm   15 Most recent comment from Uroš Jovanović:Hello Frankie,I tested it out with the same-day booking and I am able to change the status of that appointment.Please let me know if it works from your end now.Looking forward to your reply. Jeremy Hanke QuestionClosed   Amelia   Updated October 30, 2023 at 1:48pm   2 Most recent comment from Uroš Jovanović:Hello Jeremy,Thank you for reaching out to us.We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent. Stripe has its own "Customers" ... Jonas Oya Import coupon list (CSV)Closed   Amelia   Updated October 30, 2023 at 1:42pm   2 Most recent comment from Stefan Petrov:Hello Jonas,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can only export the list of coupons from the Finance tab. Please fe ... Sander Setting up event notifications for event tagClosed   Amelia   Updated October 30, 2023 at 1:40pm   2 Most recent comment from Uroš Jovanović:Hello Sander,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Varun Remove logout in customer panelClosed   Amelia   Updated October 30, 2023 at 12:45pm   2 Most recent comment from Stefan Petrov:Hello Varun,Thanks for reaching out to us.When you say "logout" i suppose you mean to remove the logout function from the customer panel?There is no option to hide this by default, but you can use th ... Michael Recurring BookingClosed   Amelia   Updated October 30, 2023 at 9:45am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.Unfortunately, currently, setting up recurring appointments is available for daily, weekly, and monthly recurrence.Please feel free to search through our f ... Ramiro Add custom fields to the event creation form.Closed   Amelia   Updated October 30, 2023 at 9:41am   2 Most recent comment from Stefan Petrov:Hello Ramiro,Thanks for reaching out to us.Unfortunately, currently, there is no option to add the custom field with the option to insert the label. All the custom fields need to have the label alread ... Cathy Shortt Rest API issue with version 6.7 need to roll back a versionClosed   Amelia   Updated October 30, 2023 at 9:27am   12 Most recent comment from Stefan Petrov:Hello Urs,I will forward this to the management. A lot of users are reporting the issue with the RestAPI, so we usually just send the fix after the issue has been reported.Also, I see that you've ... Holger Error message not shownClosed   Amelia   Updated October 30, 2023 at 7:59am   8 Most recent comment from Stefan Petrov:Hello Holger,Thanks for the feedback.The ticket will be closed, but, if you have any other questions, feel free to open a new ticket and we will gladly help you there.Have a nice day! Namika How do i connect to my booking data via SQL?Closed   Amelia   Updated October 30, 2023 at 7:38am   4 Most recent comment from Stefan Petrov:Hello Namika,Sorry for the late reply. The most commonly used tool to manipulate the database is phpmyAdmin. This is useful if you have to edit/add /remove something from the database, for example, us ... Luis Fernando Coupon Code Doesn´t Apply Payment on SiteClosed   Amelia   Updated October 30, 2023 at 6:41am   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.Yes, unfortunately, at this time you can not see if someone used a coupon or not. This is not built in in Amelia at the moment. In light of this, we encou ... Snezhana Batova Update to PluginClosed   Amelia   Updated October 30, 2023 at 6:21am   4 Most recent comment from Marko Davidović:Hello Snezhana,Can you please check what are the prices in the employee modal in assigned services? And also make sure to purge the cache. As for password reset we have sent you a password recovery m ... John Hudepohl access to AmeliaClosed   Amelia   Updated October 30, 2023 at 5:32am   2 Most recent comment from Marko Davidović:Hello John, Thank you for reaching out to us.Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if ... Jonas Höglund Number of attendeesClosed   Amelia   Updated October 30, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello again Jonas, Unfortunately, currently, this is not possible. This applies when you have only one type of ticket. But when you have several ticket you can not hide the capacity at this time. In ... CPCI Solutions Prevent double booking error message with Amelia+WoocommerceClosed   Amelia   Updated October 30, 2023 at 5:19am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and it should be added the only thisng is that they could not tell us when. Should you have any further inquiries, we kindly request that you open separate tickets f ...