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  Public Ticket #3510310
access to Amelia
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  • John Hudepohl started the conversation

    I have installed Amelia and (apart from my webdesigner) I am the only person who has an agenda and filled this agenda to my needs. Since 2 month's I do not see myself as an employer in Amelia nor do I see my agenda and all my agenda settings. 

    Still through my website the agenda is access-able. I seems that it is working for the customer but I as the employer I cannot reach it and more importantly not mutate it which is a big problem because there are agenda changes needed in November.

    Attached files:  Scherm­afbeelding 2023-10-29 om 14.29.19.jpg
      Scherm­afbeelding 2023-10-29 om 14.29.49.jpg

  •  1,339
    Marko replied

    Hello John,

    Thank you for reaching out to us.

    Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

    If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

    You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

    After that Amelia should work properly again. Please do that and let us know how it goes. 

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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