As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Denis Email SpamClosed   Amelia   Updated October 25, 2023 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Denis,Thank you for reaching out to us.Please note: We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam ... Talib New SetupClosed   Amelia   Updated October 25, 2023 at 12:21pm   4 Most recent comment from Uroš Jovanović:Hello Taib,Thank you for reaching out to us and for your patience.You could connect both employees to the Google Calendar and then share both of their Google Calendars to one general calendar where yo ... Topias Koivuniemi Adding different price for children and adult for the same service.Closed   Amelia   Updated October 25, 2023 at 11:20am   2 Most recent comment from Stefan Petrov:Hello Topias,Thanks for reaching out to us.There are a couple of options regarding the pricing. In services settings, you have the option called "custom pricing and duration". Custom duration and pric ... Putinier import phone numberClosed   Amelia   Updated October 25, 2023 at 11:03am   4 Most recent comment from Uroš Jovanović:Hello Putinier,We have noted this issue and passed it to our developers to have this resolved.Please let me know if you have any other questions. Jo Ormond Events List Booking Form 2.0 Customise ColoursClosed   Amelia   Updated October 25, 2023 at 10:27am   3 Most recent comment from Marko Davidović:Hello Jo, My, bad there is such option in Amelia I have just tested it and you can set this in edit event like this We do apologize for the oversite. Kind regards.  Lars Wagner Anpassung des Plugins (Preise, Zeiten)Closed   Amelia   Updated October 25, 2023 at 9:48am   2 Most recent comment from Marko Davidović:Hello Lars, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Farouk Selecting no EmployeeClosed   Amelia   Updated October 25, 2023 at 8:30am   8 Most recent comment from Marko Davidović:Hello Farouk,You are most welcome, and we are glad that we were able to help you. We wish you all the best. Warm regards.  Jeremy Hanke Services (duration)Closed   Amelia   Updated October 25, 2023 at 8:29am   2 Most recent comment from Stefan Petrov:Hello Jeremy,Thanks for reaching out to us. My guess is that this could be related to the MetaData and Description placeholders.  In the Payment option, when Stripe is enabled, if you scroll down to ... Jo Ormond EventsClosed   Amelia   Updated October 25, 2023 at 8:02am   3 Most recent comment from Stefan Petrov:Hello Jo,Thanks for reaching out to us.You can use the recurring event option. For example, you select Oct30, select the date/time, check the option "This is a recurring event" and then select the per ... Vojtěch Obrusník Event descriptionClosed   Amelia   Updated October 25, 2023 at 7:25am   4 Most recent comment from Marko Davidović:Hello Vojtěch,This is the maximum that can be provided at this time but hopefully this can be changed in the future. We thank you for your suggestion and should you have any further inquiries, we kin ... Soubhi Abla Customer Panel HooksClosed   Amelia   Updated October 25, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Soubhi, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This can not be achieved only via hooks you would need to redesign panels.What you want ... Jan Erazo Not possible to add eventsClosed   Amelia   Updated October 24, 2023 at 8:38pm   2 Most recent comment from Uroš Jovanović:Hello Jan, Thank you for reaching out to us.This usually happens when your database is configured to use SQL_BIG_SELECTS, but Amelia has that turned off by default because the majority of databases do ... Nael Les schedule mail ne fonctionnent pasClosed   Amelia   Updated October 24, 2023 at 8:36pm   3 Most recent comment from Uroš Jovanović:Hello Nael,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Varun Amelia on mobile app using wordpressClosed   Amelia   Updated October 24, 2023 at 8:34pm   2 Most recent comment from Uroš Jovanović:Hello Varun,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may be already suggested this feature. If you can't see it, fe ... Marc Garcia OAUTH LoginClosed   Amelia   Updated October 24, 2023 at 8:32pm   2 Most recent comment from Uroš Jovanović:Hello Marc,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ...