Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Shira Feen Booking SessionsClosed   Amelia   Updated September 26, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Shira, Thank you for reaching out to us.1. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... BFM Events list not displayingClosed   Amelia   Updated September 26, 2022 at 7:03am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Varun Automatic update is unavailable for this pluginClosed   Amelia   Updated September 26, 2022 at 6:51am   10 Most recent comment from Marko Davidović:Hello Varun,Unfortunately, we have no idea, this is not up to Amelia this is due to your WordPress settings.If you have any more questions please open another ticket and we will gladly help you there. ... Anthony Cornielus Jones Event Booked Customer Notification Price PlaceholderClosed   Amelia   Updated September 26, 2022 at 6:49am   2 Most recent comment from Marko Davidović:Hello Anthony Cornielus Jones, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. ... claudia NOTIFICATIONS PROBLEMSClosed   Amelia   Updated September 26, 2022 at 6:44am   7 Most recent comment from Marko Davidović:Hello Claudia, The only way we test cron is by scheduling the appointment. Also we have done that and Amelia is working fine there is no issues.You can test the cron and see if it works this is the co ... MARCELINO HOLIDAYSClosed   Amelia   Updated September 24, 2022 at 11:31am   4 Most recent comment from Uroš Jovanović:Hello Marcelino,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite vers ... Ash Kirby HTML Email TemplatesClosed   Amelia   Updated September 23, 2022 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hello Ash,Thank you for sharing the conversation here.Please let us know if you have any other questions. Alexandra Galindo Cron ConfigurationClosed   Amelia   Updated September 23, 2022 at 1:49pm   4 Most recent comment from Uroš Jovanović:Hello Alexandra,Yes, the same applies to WhatsApp notifications as well. Please confirm if this works or not.Looking forward to your reply. Peggy Recurring appointments don't show up in Google CalendarClosed   Amelia   Updated September 23, 2022 at 12:29pm   6 Most recent comment from Marko Davidović:Hello again Wilma,No worries, we are glad to hear that everything is working now.If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best.H ... Rodrigo On-Site payment modeClosed   Amelia   Updated September 23, 2022 at 10:48am   2 Most recent comment from Marko Davidović:Hello Rodrigo, Thank you for reaching out to us.Yes, of course. You need to enable those methods in the payment section and you can also choose what payment method will be available for each service i ... Bob Customer RegistrationClosed   Amelia   Updated September 23, 2022 at 10:45am   2 Most recent comment from Marko Davidović:Hello Bob, Thank you for reaching out to us.You can add custom fields to your information section, and there you can ask your customer for additional information. You can read more about custom fields ... Roxane Fedrigo Stripe IntegrationClosed   Amelia   Updated September 23, 2022 at 10:39am   2 Most recent comment from Marko Davidović:Hello Roxane, Thank you for reaching out to us.You have a metadata option that needs to be configurated in Amelia/settings/paymentsHope this helps. Marina Sign in with GoogleClosed   Amelia   Updated September 23, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Philippe Weickmann DatabaseClosed   Amelia   Updated September 23, 2022 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello Anne.Amelia stores user data (customers, employees, managers, and admins) along with the info about appointments, events, work hours, etc. so the tables related to Amelia store only relational i ... Krzysztof Export of the event Attendees listClosed   Amelia   Updated September 23, 2022 at 10:00am   4 Most recent comment from Uroš Jovanović:Hello Krzysztof,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ...