As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Ben Campbell Conditional LogicClosed   Amelia   Updated November 8, 2023 at 9:39am   2 Most recent comment from Marko Davidović:Hello Ben, Thank you for reaching out to us.Amelia does not have conditional logic as such, so most likely this can no be achieved but feel free to send us a short example of what you would like and w ... Eduardo Fonseca Employee is getting no availabilityClosed   Amelia   Updated November 8, 2023 at 8:16am   7 Most recent comment from Marko Davidović:Hello Eduardo,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alessio Melillo more than one employee to be assigned to a serviceClosed   Amelia   Updated November 8, 2023 at 7:02am   7 Most recent comment from Marko Davidović:Hello Alessio,Unfortunately, no, our developers do not accept customization projects at the moment since they are already working on some big features and on a complete redesign of Amelia. It probab ... Mariusz Customer PanelClosed   Amelia   Updated November 8, 2023 at 6:58am   11 Most recent comment from Marko Davidović:Hello Mariusz,Unfortunately, my colleagues did not send us any feedback on what the issue was, they only told us that everything should be fine now. Should you have any further inquiries, we kindly r ... Ioannis Disable steps while booking a packageClosed   Amelia   Updated November 7, 2023 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Ioannis,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Veronique Palomo Group booking of services events and packagesClosed   Amelia   Updated November 7, 2023 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Veronique,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, fe ... JUN custom notifications and reminders are not send email.Closed   Amelia   Updated November 7, 2023 at 2:31pm   22 Most recent comment from Uroš Jovanović:Hello Claudia,Thank you for that.We have responded to both of your tickets and we will respond to it again. Emmanuel Paiement On site vs WooCommerceClosed   Amelia   Updated November 7, 2023 at 2:24pm   4 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for reaching out to us.The option that influences the WooCommerce process when the appointment is 0 is the "Hide WooCommerce cart when price is 0" option on the Amelia/Setting ... Vikram CCAvenue implementationClosed   Amelia   Updated November 7, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Vikram,Thank you for reaching out to us.In regards to the CCAvenue implementation, please feel free to search through our feature suggestion page, to see if someone may have already suggested ... Virat Request for Subscription Cancellation and RefundClosed   Amelia   Updated November 9, 2023 at 1:18pm   5 Most recent comment from Stefan Petrov:Hello Virat,Sorry for the late answer. The fund should be in your account so far. Can you double-check and let us know? Thanks. Looking forward to hearing from you. Noelle Sterk NotificationsClosed   Amelia   Updated November 7, 2023 at 12:24pm   2 Most recent comment from Marko Davidović:Hello Noelle, Thank you for reaching out to us.We can see that you are using PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail ... Fuat Cankurt Cancel booking incl. moneybackClosed   Amelia   Updated November 7, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Fuat, Thank you for reaching out to us.You can cancel package from services-packages section like thisAnd you can refund a customer from finance section like thisHope this helps.Should you have ... Andreas question regarding fees and rebatesClosed   Amelia   Updated November 7, 2023 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Glad to hear that you found the solution.Please let me know if you have any other questions. Fernando Paes Booking Calendar no dates AvailableClosed   Amelia   Updated November 7, 2023 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for reaching out to us.Can you please check if the duration of the service (plus buffer times if you have those) is longer than the working hours of the employee?Looking for ... Prost Ingrid paramétrageClosed   Amelia   Updated November 7, 2023 at 10:21am   2 Most recent comment from Marko Davidović:Hello Prost Ingrid, Thank you for reaching out to us.For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created an ...