As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Tobias Scherz case-sensitiveClosed   Amelia   Updated November 13, 2023 at 6:15am   2 Most recent comment from Marko Davidović:Hello Tobias, Thank you for reaching out to us.This is how it is designed and unfortunately, there is no workaround for this I'm afraid.In light of this, we encourage you to kindly consider submi ... Keith Mason How can I query appointment / event dataClosed   Amelia   Updated November 13, 2023 at 5:32am   12 Most recent comment from Marko Davidović:Hello Keith, You are most welcome and we are glad to hear that our developers were able to help you. Have a great week.  Matrix Systemer AS Høye Løvland Economic reports for eventsClosed   Amelia   Updated November 13, 2023 at 5:28am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. No, unfortunately, Amelia cannot generate a statement as if it were an accounting agency. In the finance section, you can export all the appointments you had f ... Ioannis Send a PDF when someone purchases a packageClosed   Amelia   Updated November 13, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello again Ioannis, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible I'm afraid. In light of this, we ... Urs Page loading and performance drop when Amelia is integratedClosed   Amelia   Updated November 13, 2023 at 5:22am   6 Most recent comment from Marko Davidović:Hello Urs, We are glad to hear that you managed to set this up and thank you for letting us know. We can forward your suggestions to the appropriate sector and also we encourage you to kindly conside ... Laure Mix vouvhers and servicesClosed   Amelia   Updated November 13, 2023 at 5:21am   2 Most recent comment from Marko Davidović:Hello Laure, Thank you for reaching out to us. We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications af ... Jeremy Hanke QuestionClosed   Amelia   Updated November 12, 2023 at 6:41pm   4 Most recent comment from Uroš Jovanović:Hello Jeremy,Glad to be able to assist you.Please let me know if you have any other questions. Glenn Sherman New Feature - Cancel Appt LinkClosed   Amelia   Updated November 10, 2023 at 10:20am   4 Most recent comment from Stefan Petrov:Hello Glenn,You are welcome.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, feel free to add yo ... BRUCE YOUNG Problems since upgradeClosed   Amelia   Updated November 10, 2023 at 10:03am   3 Most recent comment from Marko Davidović:Hello BRUCE, Thank you for reaching out to us.We are glad to hear that everything is working again. Should you have any further inquiries, we kindly request that you open separate tickets for each qu ... Michael Amelia & WooCommerce IntegrationClosed   Amelia   Updated November 10, 2023 at 9:18am   2 Most recent comment from Marko Davidović:Hello Michael, I'm afraid that we didn't quite get what you want to achieve exactly? But everything related to statuses in Amelia and WooCommerce can be set via rules that you need to set in ... Stéphane Gernez Add events to WooCommerce cartClosed   Amelia   Updated November 10, 2023 at 9:10am   2 Most recent comment from Stefan Petrov:Hello Stéphane,Thanks for reaching out to us.Unfortunately, currently, it is only possible to add multiple services/appointments to the cart. When the option is enabled, in the booking form, when yo ... Franziska fatal error - page layout smashedClosed   Amelia   Updated November 10, 2023 at 8:54am   4 Most recent comment from Marko Davidović:Hello Franziska,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... Norman Gabalin Calendar not showing completelyClosed   Amelia   Updated November 10, 2023 at 8:44am   4 Most recent comment from Stefan Petrov:Hello Norman,Yes, the backend calendar is actually reading the employee work hours, but this also depends if the employee or the admin is logged in. For example, if the admin is logged in and the opti ... Alex Benitez ServicesClosed   Amelia   Updated November 10, 2023 at 8:41am   2 Most recent comment from Stefan Petrov:Hello Alex,Thanks for reaching out to us.Unfortunately, currently, your scenario is not possible to configure with Amelia, but it is possible to do something similar. In order to configure the specifi ... David Wilson String queryClosed   Amelia   Updated November 10, 2023 at 7:38am   4 Most recent comment from Stefan Petrov:Hello David,You are most welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day!