As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Laura date_time placeholder in notification gives wrong timeClosed   Amelia   Updated November 15, 2023 at 4:59pm   4 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for the update on this.Could it be that the time zone of your website and the time zone of the customer's computer are different as that would cause such issue?Looking forwa ... David Condicionales para los bloques horariosClosed   Amelia   Updated November 15, 2023 at 4:19pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Sergio change the order of the form sheetsClosed   Amelia   Updated November 15, 2023 at 12:22pm   2 Most recent comment from Stefan Petrov:Hello Sergio,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The date /time step will only appear first if there is only one servic ... Marcin Payment gatewayClosed   Amelia   Updated November 15, 2023 at 11:31am   6 Most recent comment from Marko Davidović:Hello Marcin,You are most welcome, and hopefully, Mollie support this payment method. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we ... Meike janssens Fatal error on step by step booking since updateClosed   Amelia   Updated November 15, 2023 at 11:30am   2 Most recent comment from Marko Davidović:Hello Meike, Thank you for reaching out to us.We are sending you new version that contains a fix. You can download Amelia from this link https://we.tl/t-Zw3xdBawxC We are sending you a short instruc ... carlos lopez employ timeClosed   Amelia   Updated November 15, 2023 at 10:01am   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us.Amelia itself doesn't have the timezone settings, it uses the WP timezone settings, that's correct. Here is the basic explanation of time zones in ... Patrick Plugin-in crashes page on websiteClosed   Amelia   Updated November 15, 2023 at 9:18am   4 Most recent comment from Stefan Petrov:Hello Patrick,No problem. Yes, you can definitely try updating to the latest version 7.0. If is still crashing, then most probably something else is creating a conflict. Make sure that you install it ... Ali services dont show up fullyClosed   Amelia   Updated November 15, 2023 at 8:16am   2 Most recent comment from Stefan Petrov:Hello Ali,Thanks for reaching out to us. It depends on how long the service name is, but it would require a customization of the booking form, in terms of customizing the CSS code.You can try this one ... Tirol GoogleClosed   Amelia   Updated November 15, 2023 at 8:13am   2 Most recent comment from Marko Davidović:Hello again,When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the G ... Kennet Jansson Bookable evening onlyClosed   Amelia   Updated November 15, 2023 at 6:41am   4 Most recent comment from Marko Davidović:Hello Ken,Yes, it is. Set that you are working on service A from 09 to 17 and Service A and B from 17 to 23. This you can set in employee work hours.Best regards.  Roland Email deliveryClosed   Amelia   Updated November 15, 2023 at 6:22am   2 Most recent comment from Marko Davidović:Hello Roland, Thank you for reaching out to us. It doesn't matter in Amelia what is the price, if it is 0 or 1000. Please check if your notifications work in general and if no appointment was bo ... skiacademy Update 7.0 creates critical errorClosed   Amelia   Updated November 14, 2023 at 5:28pm   10 Most recent comment from Uroš Jovanović:Hello,Thank you for your patience and the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the in ... James Vasquez Issue with clients purchasing packages are reflecting a negative value and not deducting from their newly bought package.Closed   Amelia   Updated November 14, 2023 at 5:21pm   8 Most recent comment from Uroš Jovanović:Hello James,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Matteo URL parameters?Closed   Amelia   Updated November 14, 2023 at 5:00pm   4 Most recent comment from Uroš Jovanović:Hello Matteo,If you have coding experience, you could check out our webhook and  API documentation and possibly configure it.Please let me know if you need further assistance. Matteo REFUNDClosed   Amelia   Updated November 14, 2023 at 4:35pm   4 Most recent comment from Uroš Jovanović:Hello Matteo,That is how the procedure goes.I hope that you will get your money back in less time.If you have any other questions, please let us know.