As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Kristin Google Calendar Appointment settingsClosed   Amelia   Updated September 2, 2019 at 8:30am   4 Most recent comment from Aleksandar Vuković:Hi again Kristin.Sorry for the late repsonse.Did you create the event in Amelia, or in Google Calendar? The notifications sent with Amelia can only be sent using the predefined templates in Notificati ... Bill Gomez ServicesClosed   Amelia   Updated September 2, 2019 at 8:22am   2 Most recent comment from [deleted]:Hello Bill, Seems like you helped yourself  If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. All the best! EIGHYTWO Deadline for Cancelling Bookings/AppointmentsClosed   Amelia   Updated August 30, 2019 at 3:48pm   2 Most recent comment from Aleksandar Vuković:Hello again Patrik.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Great idea, though. I will forward it to our developme ... bradshaw Google CalendarClosed   Amelia   Updated August 30, 2019 at 2:30pm   2 Most recent comment from Aleksandar Vuković:Hi Aaron.You need to verify the application with google - this is normal with any new app you're adding to it.Just click on "Advanced" in the bottom left, and click on "Proceed anyway".Best rega ... Temper Double BookingClosed   Amelia   Updated August 30, 2019 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello Temper.Thank you for pointing this out to us.We haven't tested it this way. I guess no one thought of a situation when a manager would re-approve a cancelled appointment.The issue has been ... Colin Vallan Question About IntegrationsClosed   Amelia   Updated August 30, 2019 at 12:59pm   4 Most recent comment from Miloš Jovanović:HI Colin,We do have our priorities list based on the customers requirements.The most 4 features that are now the top priority are:- Front end booking cabinet for customers.- Recurring appointments- Z ... Phillip Ward Appointment Email AttachmentClosed   Amelia   Updated August 30, 2019 at 12:56pm   2 Most recent comment from Miloš Jovanović:Hi Philip,Thank you for your purchase.Unfortunately we don't have this option in our plugin at the moment.Best regards. Flo Amelia - Google Calendar SyncClosed   Amelia   Updated October 25, 2024 at 4:13pm   11 Most recent comment from Nikos Mavrakis:Its been 5 years already, and I can definitely see another plugin (Booknetic) that offers true 2-way Google calendar sync.  I like Amelia's features from what I see, BUT this is a real deal br ... Carla Cron JobClosed   Amelia   Updated August 30, 2019 at 12:32pm   8 Most recent comment from Miloš Jovanović:HI Carla,Can you please tell me where I can find your cron file.Also do you have an access to cpanel of your site so I can check the cron jobs there.Best regards. Gregory Patier Features requestClosed   Amelia   Updated August 29, 2019 at 2:15pm   6 Most recent comment from Miloš Jovanović:HI Greg,You can create it because your email will be used.We also have our intern list where we add manually these suggestions.Best regards. Trimor Sadiku FeaturesClosed   Amelia   Updated August 29, 2019 at 1:32pm   4 Most recent comment from Miloš Jovanović:Hi Trimor,We do have our 15days money back guarantee policy but as I can see you purchased the plugin on April 24, 2019 and that period of 15 days are unfortunately closed.The only thing that I can d ... Patrick Melody Downloading appClosed   Amelia   Updated August 29, 2019 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello PatrickAs per AppSumo plan you need to redeem the code by November 1st, 2019.You have a lifetime license, and lifetime support, so there's no harm in downloading it right away.Best regards. Digitechniks Disable booking on particular hoursClosed   Amelia   Updated August 29, 2019 at 12:20pm   2 Most recent comment from Miloš Jovanović:HI Digitechniks,Thank you for your purchase.For this case you should just configure the working hours of an employee to be from  9am to 3pm and 6pm to 9pm.You can find more information on this link ... Vijay Ambaliya Unable to add EmployeeClosed   Amelia   Updated August 29, 2019 at 11:39am   13 Most recent comment from Miloš Jovanović:Hi Vijay,Glad to hear that.If you have any more issues feel free to open a new ticket , we will gladly help.Best regards. Debra Elliott Google Calendar IntegrationClosed   Amelia   Updated August 29, 2019 at 10:22am   5 Most recent comment from Aleksandar Vuković:Hi Debra.I'm just gonna go off topic a bit:Looking at your graphical representation - I see that the times are different, correct?If that is true, there are probably different time zones set in ...