We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

100trobertson Plugin wont loadClosed   Amelia   Updated August 28, 2019 at 12:32pm   14 Most recent comment from Miloš Jovanović:Hi 100trobertsonUnfortunately we do not have phone line to call. But like I said you in the guide below to manually install the plugin , you just need to find path to your WordPress installation for ... Erica Extra feature questionClosed   Amelia   Updated August 28, 2019 at 11:25am   2 Most recent comment from Miloš Jovanović:Hi Erica,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.The only workaround at th ... evrard de visscher Dropdown list in the background/not visibleClosed   Amelia   Updated August 27, 2019 at 2:27pm   19 Most recent comment from Miloš Jovanović:Hi evrard, Can you please try this CSS #am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div{ padding: 4%; } #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-b ... ludovic booking for other employeeClosed   Amelia   Updated August 27, 2019 at 2:19pm   6 Most recent comment from Miloš Jovanović:HI ludovic,Does maybe Amelia manager more appropriate role for them?The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. ... heroseven7 it is not possible to add an internal appointment outside the established working hours,Closed   Amelia   Updated August 27, 2019 at 2:13pm   8 Most recent comment from Aleksandar Vuković:Hi again heroseven7.Yeah, I completely understand. We'll see what our development team will do about this. Hopefully they'll be able to implement it sooner rather than later.Best regards. Martin Time zones selector for customerClosed   Amelia   Updated August 27, 2019 at 11:49am   2 Most recent comment from Miloš Jovanović:Hi Martin,Thank you for your purchase.The best solution for this is to that your client setup the time zone that he/she is in.Set the timezone in the WordPress settings page, the right time zone wher ... Yannis TRIANTAPHYLIDES Limit number of appointments per dayClosed   Amelia   Updated August 27, 2019 at 11:46am   6 Most recent comment from Miloš Jovanović:HI Yannis, Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() window. ... Harald Maximum TicketClosed   Amelia   Updated August 27, 2019 at 10:59am   4 Most recent comment from Miloš Jovanović:HI Harald,You are welcome.Best regards. bradshaw Appointment DurationClosed   Amelia   Updated August 27, 2019 at 9:48am   2 Most recent comment from Miloš Jovanović:Hi bradshaw,Thank you for your purchase.You should go to Amelia settings-> General settings and set Default Time Slot Step:  ( attachment) Best regards. muslihuddin88 Select two time slot at booking wizardClosed   Amelia   Updated August 27, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello muslihuddin88.Thank you for your purchase.I am sorry to disappoint you, but unfortunately selecting more than one time slot is not possible with the built-in features of the plugin.Our developm ... Robbie Luo Adding employeeClosed   Amelia   Updated August 27, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.There shouldn't be any issues when creating new employees. Please provide me a temporary WP-admin login for your site where this happens, so we could lo ... heroseven7 how can i import clients from an excel?Closed   Amelia   Updated August 26, 2019 at 3:31pm   5 Most recent comment from heroseven7:excelent, it´s very important Jessica Plug in crashedClosed   Amelia   Updated August 26, 2019 at 2:50pm   5 Most recent comment from Miloš Jovanović:Hi Jessica,Glad to hear that.Hope that everything will work fine now.Best regards. Chuck Bernsohn Group AppointmentsClosed   Amelia   Updated August 26, 2019 at 1:00pm   2 Most recent comment from Miloš Jovanović:Hi Chuck,Thank you for your purchase.Sorry for late response, we are not working on weekends.As I understand you want to create a grouped booking from the backend and use a coupons as well.Correct me ... Truong Van Tri duplicate an eventClosed   Amelia   Updated August 26, 2019 at 12:57pm   2 Most recent comment from Aleksandar Vuković:Hello Truong Van Tri.Thank you for your purchase.Unfortunately at the moment there is no way of duplicating events. You can make recurring events, but unfortunately every new event has to be created ...