Hi AlbertJornet04,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI AlbertJornet04

As I can see you are using 2.0.1 version of our plugin.

Can you please update the plugin to 2.1.1

Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website, and needs to stay blank when you're activating with Envato.

So, all you need to do is click on "ACTIVATE WITH ENVATO", and the plugin will take you to the Envato log-in page, where (upon logging-in) the license will be activated. 

And you will be able to auto update the plugin.

Best regards.

Hi Ablert,

Can you please check if you entered correct Live Publishable Key and Live Secret Key? Maybe you have added some space before of after the keys accidentally?

This is something related to the setup maybe even on the server, but please first check the Keys.

Best regards.

HI Albert,

Ok lets try this now.

There can be 2 issues:

1.

Probably you should contact your hosting provider and ask them to upgrade your TLS 1.0 to TLS 1.2. You can find the blog post about this at this link - https://support.stripe.com/questions/how-do-i-upgrade-my-stripe-integration-from-tls-1-0-to-tls-1-2.

2.

If this is not working after update then the PHP CURL is not executing ( based that the PayPal is not working as well.

It can be that the PHP CURL version used on your server is out of date and does not support TLS 1.2. Can you ask your hosting provider to update PHP CURL? Also can you ask them to update PHP version to 7.1 or 7.2?

Best regards.

HI Albert,

Now when I try to go to this link it gives me the error. ( attachment) 

Best regards.

HI Albert,

Strange.

Can you please tell me are there any errors in the server log?

Best regards.

HI Albert,

Is there any update for the Stripe API on your account when you are logged in to the Stripe?

Best regards.

HI Albert,

OK lets try this.

If you increase the price of the service to be for example 3$ or euros do you still have the problem.

This is very strange that is happening, the last thing I can do is to try to add our stripe keys to see if the problem is there.

As I can see ours public key and secret keys does have a lot less characters.

Best regards.