We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ash The booking plugin is not working properlyClosed   Amelia   Updated October 3, 2019 at 3:17pm   6 Most recent comment from [deleted]:Hello Ash, Thanks for the credentials. So, I disabled the option "Use service duration for booking a time slot" in Amelia -> General Settings and now it gives the appointments as it should (on 30 mi ... Wendelin Ackermann Time slots not shown when clients want to bookClosed   Amelia   Updated October 3, 2019 at 2:27pm   7 Most recent comment from [deleted]:You are welcome, Wendelin If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Fourmi SupportClosed   Amelia   Updated October 3, 2019 at 1:29pm   2 Most recent comment from [deleted]:Hello Fourmi, Thank you for your purchase!Unfortunately, the attachment custom fields can't be mandatory/required in Amelia at the moment. We added this type of custom fields in our last update ... Engin Beri Update Plugin, non-EnvatoClosed   Amelia   Updated October 3, 2019 at 11:23am   2 Most recent comment from [deleted]:Hello Engin, Thank you for your purchase!My suggestion is to update the plugin manually following these steps: 1) Download the zip file from our store or from the email that you received when you ma ... Engin Beri Location-based notificationsClosed   Amelia   Updated October 3, 2019 at 10:33am   2 Most recent comment from [deleted]:Hello Engin Beri, In Amelia, you can set one additional email address which will get all notifications and you will find this option ("Send all notifications to the additional address:" in) in Amel ... malik Hide ServiceClosed   Amelia   Updated October 3, 2019 at 10:05am   15 Most recent comment from Miloš Jovanović:Hi malik,You are welcome.Best regards. Terry O'Connor Additional Data fields upon booking signup.Closed   Amelia   Updated October 2, 2019 at 11:58am   2 Most recent comment from [deleted]:Hello Terry, Thank you for your purchase!You think of custom fields, right? Unfortunately this is not possible to add in Amelia at the moment.I will add your suggestion to our list and if it is some ... Susanna Townsend To Many BookingsClosed   Amelia   Updated October 2, 2019 at 11:53am   4 Most recent comment from Aleksandar Vuković:Hi again Isabella. Sure, if you have more than one employee assigned to one service, and maximum capacity per service set to "1", your customers will be able to book as many times as there are availab ... William Amelia Appointment BookingClosed   Amelia   Updated October 2, 2019 at 9:40am   2 Most recent comment from [deleted]:Hello William, Thank you for your purchase!You can change this in your WordPress and it will be applied to Amelia as well. So, you should go to WordPress -> Settings -> General and (at the end) you ... Ramon Hein Embed Amelia into another websiteClosed   Amelia   Updated October 2, 2019 at 9:31am   8 Most recent comment from Aleksandar Vuković:Hey Ramon.Glad to hear that, you're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Yen Wee Problem with updatesClosed   Amelia   Updated October 2, 2019 at 8:52am   8 Most recent comment from Miloš Jovanović:HI Yen,Probably the issue is withing the ratations in the database.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside ... Robbie Luo TaxesClosed   Amelia   Updated October 2, 2019 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.Adding taxes can be handled only with WooCommerce integration.Please take a look at the documentation (link provided above), and there you will find instruct ... Susanna Townsend Cant book 2nd appClosed   Amelia   Updated October 2, 2019 at 8:03am   2 Most recent comment from [deleted]:Hello Susanna, Sorry to hear you are having issues with Amelia. Could you please tell me have you enabled the option "Check customer's name for existing email when booking" in Amelia -> Sett ... Ana María Amelia doesn't loadClosed   Amelia   Updated October 2, 2019 at 7:48am   31 Most recent comment from Aleksandar Vuković:You're welcome, AnaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. wodz82 Recurring paymentsClosed   Amelia   Updated October 1, 2019 at 8:42am   4 Most recent comment from Aleksandar Vuković:Hi again wodz82I'm glad to hear you like the workaround.Please note, though that we are planning on adding recurring payments in the future, I just cannot promise when. We have so many features ...