We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jesi Cason Rescheduling as a clientClosed   Amelia   Updated September 27, 2019 at 8:14am   11 Most recent comment from [deleted]:Hello Jesi, We have had some requests for hiding some parts but only on the front-end, and since this option Need help? is in the back-end, besides the custom CSS, you would need to install a plugin ... Daniel Stachurski polish translationClosed   Amelia   Updated September 26, 2019 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Hey Daniel.That's great news! We really appreciate it.You can send it to my e-mail address: [email protected] and we'll add it to our next update, after testing.Thanks a ... kb12321 notificationsClosed   Amelia   Updated September 26, 2019 at 11:20am   4 Most recent comment from [deleted]:Great, glad to hear that you have fixed it You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  kb12321 calendar syncClosed   Amelia   Updated September 26, 2019 at 11:07am   8 Most recent comment from Miloš Jovanović:HI kb12321,1.Unfortunately that change will not be synced, you will need to manually change that appointment time in our plugin.2.Instead of backend, you can use the front end, same like customers ar ... Matthew Johnson Deposits or Payment GatewayClosed   Amelia   Updated September 26, 2019 at 10:39am   2 Most recent comment from [deleted]:Hello Matthew, Unfortunately deposit payments are not possible in Amelia with its current built-in features.We have this in our to-do list for the future releases, but we can't say when it will ... Sven Kersten Successful booking redirectionClosed   Amelia   Updated September 25, 2019 at 1:01pm   4 Most recent comment from [deleted]:Hello Sven,You are welcome.Yes, I see your point, customized notifications would be a nice touch But unfortunately this is not possible in Amelia, for now. I will write down the integration with Mai ... Kristen Error Message When Updating Woo MembershipsClosed   Amelia   Updated September 25, 2019 at 12:42pm   4 Most recent comment from [deleted]:Hello Kristen, Thanks for the credentials. Sorry it took a while to figure out whether the issue is connected to Amelia. But, we can't see any errors or issues with Amelia so Amelia is not ca ... Matthew Johnson Google Calendar Integration IssuesClosed   Amelia   Updated September 25, 2019 at 11:53am   5 Most recent comment from [deleted]:Hello Matthew, There shouldn't be any issue when deleting and adding the employee again. I checked this out now on our side and both of these ways work: connect/disconnect/connect again and crea ... Dave O'Dwyer CalendarClosed   Amelia   Updated September 25, 2019 at 11:51am   6 Most recent comment from Aleksandar Vuković:Hi again Dave.This is an option for customers upon completed booking process, to download the .ics file and add it to their calendar.Unfortunately, you can not do much with this file, since it is an o ... Andy 2 Durations of ServicesClosed   Amelia   Updated September 25, 2019 at 9:52am   12 Most recent comment from Miloš Jovanović:HI Andy, Can oyu please check now. The issue was that this button (Show service on site) for the 60minute training was not checked Now you should be able to see like this Best regards Rebecca Rostron timing of emailsClosed   Amelia   Updated September 25, 2019 at 9:33am   2 Most recent comment from [deleted]:Hello Rebecca, Thank you for your purchase!Unfortunately, it is not possible to set the time connected to the time of the appointment (as you said for example 24 h "before the appointment") for the ... Jesi Cason Google Calendar and Email FormattingClosed   Amelia   Updated September 25, 2019 at 8:45am   8 Most recent comment from Miloš Jovanović:HI Jesi,No problem.Hope that everything will work fine now.Best regards. Susanna Townsend Times for different servicesClosed   Amelia   Updated September 25, 2019 at 6:26am   9 Most recent comment from Aleksandar Vuković:Hi again Susanna.You're welcome.Like I mentioned in the previous ticket: location is not linked to a service, but to an employee assigned to a service.If you had only one location, the booking ... Jay The site is experiencing technical difficulties. Please check your site admin email inbox for instructionsClosed   Amelia   Updated September 24, 2019 at 4:25pm   17 Most recent comment from Miloš Jovanović:Hi Jay,OK looking at the error log it looks like some foreign keys are missing.Can you please provide me access to your database ( phpmyadmin ) so i can take a look at those relations between tables. ... KevinBJ Multiple treatmentsClosed   Amelia   Updated September 24, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi KevinBJ,Thank you for your purchase.Sorry to disappoint you but this option is not available at the moment.Bulk booking is in plan to be added for the future updates of the plugin.Best regards.