As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Holly Neumann Google calendarClosed   Amelia   Updated October 7, 2019 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hello HollyThank you for your purchase.If you navigate to Amelia Settings/Labels, and enable the slider - you can change Service and Employee to anything you want:Best regards. Manon displayClosed   Amelia   Updated October 7, 2019 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hey ManonThat's itThanks for letting us know you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bes ... Nina Amelia Admin BookingClosed   Amelia   Updated October 7, 2019 at 10:51am   2 Most recent comment from [deleted]:Hello Nina, Thank you for your purchase. Apologies for replying late, we are not working on weekends. Unfortunately, this is not possible in Amelia at the moment. The 'company policies' a ... Noel Taking Multiple NamesClosed   Amelia   Updated October 7, 2019 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hi Noel.Thank you for your purchase.At the moment, there are no options to add the details for all attendees. What you can do, though is add some custom fields where they would enter this information ... Fourmi Allow existing e-mail, but with different Names to book appointmentsClosed   Amelia   Updated October 7, 2019 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello Fourmi.Thank you for your purchase.When you navigate to main Amelia Settings / Roles Settings / Customer, disable the "Check customer's name for existing email when booking" slider:And one ... John Asabushi How to set up appointmentsClosed   Amelia   Updated October 7, 2019 at 8:57am   12 Most recent comment from [deleted]:Hello John, Sorry for replying late, we are not working on weekends.Here is the custom CSS code to hide the Employees section:  #amelia-step-booking0 > div.am-select-service > form > div.el-form-it ... Ricki Van Rensburg Event Attendee CodeClosed   Amelia   Updated October 7, 2019 at 7:23am   4 Most recent comment from Aleksandar Vuković:Hi Ricki.At the moment, we've only added the attendee code, so it is seen next to the attendee's name. This is a hot-fix, so it doesn't have all the functionalities intended for the pla ... Nik20 Help ShortcodeClosed   Amelia   Updated October 7, 2019 at 7:04am   2 Most recent comment from Aleksandar Vuković:Hello Nik20.Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these strings. ... Adan Calendar displayClosed   Amelia   Updated October 4, 2019 at 3:42pm   8 Most recent comment from [deleted]:Hello Adan, Great, glad to hear that!When you go to Amelia -> Settings -> General Settings you will find the option "Minimum time required before booking" and there you should set the time that you w ... Cole Greer Appointment DetailsClosed   Amelia   Updated October 4, 2019 at 2:37pm   2 Most recent comment from Aleksandar Vuković:Hello Cole.You can add some custom fields at the end of the booking form, where they would enter that information. They can be mandatory, but don't have to.When you're creating e-mail templa ... Jake Lee How to change the setting on [ameliasearch]Closed   Amelia   Updated October 4, 2019 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello Jake.I'm sorry to disappoint you, but unfortunately, something like this is not possible at the moment.We are planning to implement a lot of new customization features for one of our future ... Robert Culkin Google Calendar SyncClosed   Amelia   Updated October 4, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello Robert.You can link several google accounts to one employee, but unfortunately the synchronization works only for the one currently selected.What you can do, is to connect that master account di ... Eveyen Customizing the Booking Form in the front endClosed   Amelia   Updated October 4, 2019 at 10:46am   4 Most recent comment from Aleksandar Vuković:Hi again Eveyen.Alright, this is the CSS you need to use to hide the Employee from the last window: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-data.el-row > div.el-col.el-c ... Ash The booking plugin is not working properlyClosed   Amelia   Updated October 3, 2019 at 3:17pm   6 Most recent comment from [deleted]:Hello Ash, Thanks for the credentials. So, I disabled the option "Use service duration for booking a time slot" in Amelia -> General Settings and now it gives the appointments as it should (on 30 mi ... Wendelin Ackermann Time slots not shown when clients want to bookClosed   Amelia   Updated October 3, 2019 at 2:27pm   7 Most recent comment from [deleted]:You are welcome, Wendelin If you have any other questions or concerns feel free to open a new ticket and we will gladly help,