We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Curtis Calendar won't syncClosed   Amelia   Updated October 1, 2019 at 8:42am   11 Most recent comment from Miloš Jovanović:Hi Curtis,Can I connect some fake employee to mine google calednar so I can take a look.Best regards. wodz82 Calendar errorClosed   Amelia   Updated October 1, 2019 at 8:41am   4 Most recent comment from Aleksandar Vuković:Hey wodz82Great news, I'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. flow-assistance Shortcode problemClosed   Amelia   Updated September 30, 2019 at 3:44pm   2 Most recent comment from [deleted]:Hello flow-assistance,Could you please check have you assigned all your services to employees? Because if there is an employee which doesn't have assigned services, or vice versa this might be t ... Sklasse3 Integrating WP users to AmeliaClosed   Amelia   Updated September 30, 2019 at 3:30pm   4 Most recent comment from [deleted]:You are welcomeUnfortunately we don't have this option at the moment, but the front-end customers cabinet is our priority and it will be in one of our future updates. I can't say exactly whe ... Marina Maliniak Manager booking appointmentClosed   Amelia   Updated September 30, 2019 at 2:50pm   5 Most recent comment from Marina Maliniak:This is more for Managing business. I am surprised no one in community ever mentioned. Please escalate my suggestion if possible.  Thanks,  Roy Streppel Personal information is lockedClosed   Amelia   Updated September 30, 2019 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello Roy.Thank you for your purchase.When you are logged in, that your data is saved in the database, which is the reason why your data in the booking form is disabled and already filled. If you ma ... damien problematic "jump" when choosing timeClosed   Amelia   Updated September 30, 2019 at 12:10pm   5 Most recent comment from Miloš Jovanović:HI damien,We are aware of this issue and we will try to find some proper solution.The problem now is that the form is displaying differently depends on the mobile device but we will try to find a pro ... migsdesign SetupClosed   Amelia   Updated September 30, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello migsdesignThank you for your purchase.Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and ... Rui Duarte Waiting listClosed   Amelia   Updated September 30, 2019 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello Rui.Thank you for your purchase.This feature is planned, yes. However, it isn't likely that it will be implemented soon. Q2 next year would be a good guess, but I cannot guarantee it.Best ... Tristan Mobile scrollClosed   Amelia   Updated September 30, 2019 at 9:33am   9 Most recent comment from [deleted]:Hello Tristan, Sorry for the inconvenience and apologies for replying late, we are not working on weekends. We are working on a new customize page which will be implemented in one of our future r ... Susanna Townsend Custom Fields in notificationsClosed   Amelia   Updated September 30, 2019 at 8:21am   4 Most recent comment from Miloš Jovanović:HI Susanna, Here is the link where you can find more information. You will see in the image and find more information. Each notification is enabled by default and it is possible to disable notificati ... Jessie Brebner TImezonesClosed   Amelia   Updated September 30, 2019 at 6:15am   8 Most recent comment from Aleksandar Vuković:Hello again Jessie.Just to let you know our developers are working on this issue. They, unfortunately, don't believe they will be able to resolve it before the next update (2, 3 weeks).Sorry for ... d3lerium CouponsClosed   Amelia   Updated September 27, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello d3lerium.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would be a good upgrade, tho ... Matthew Amelia BookingClosed   Amelia   Updated September 27, 2019 at 11:03am   12 Most recent comment from Miloš Jovanović:HI Matthew, I will check with my sales team if this is possible to bypass our refund policy. Best regards. Jesi Cason Rescheduling as a clientClosed   Amelia   Updated September 27, 2019 at 8:14am   11 Most recent comment from [deleted]:Hello Jesi, We have had some requests for hiding some parts but only on the front-end, and since this option Need help? is in the back-end, besides the custom CSS, you would need to install a plugin ...