We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Adding products under "Edit appointment" > "Payments"Closed   Amelia   Updated November 18, 2019 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your kind words.I'm not sure if this can be done, but nevertheless I forwarded it to our development team, so they can take it into consideration. Thank you for you ... Paul Ramotowski Customisation of Event FeatureClosed   Amelia   Updated November 15, 2019 at 11:40am   4 Most recent comment from [deleted]:Hello Paul, You are welcome. Glad to hear you managed to find the answer.1. Unfortunately, there isn't an option to restrict customers to book an event only once in Amelia. You can maybe make a ... MARCOS FRAVEGA MultilingualClosed   Amelia   Updated November 15, 2019 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello İbrahim.Thank you for contacting us. The same answer I provided for Marcos applies here:Translator plugins like WPML are able to translate the static strings, but dynamic strings like Notific ... richard Google Calendar IntergrationClosed   Amelia   Updated November 15, 2019 at 10:20am   6 Most recent comment from Aleksandar Vuković:You're welcome, Richard. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. May I ask you if you could, by any means, help us out a ... Vivi-Anne Streep Multiple Appointment bookingClosed   Amelia   Updated November 15, 2019 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Vivi-AnneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you can only schedule one appointment per b ... Miriam Mandaglio Can not add employeeClosed   Amelia   Updated November 14, 2019 at 1:18pm   11 Most recent comment from [deleted]:Hello Miriam, You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Cathal McNamara Not working on MultiSite - No Response?Closed   Amelia   Updated November 14, 2019 at 11:58am   6 Most recent comment from Aleksandar Vuković:Hello Viktor.Our developers are still working on resolving the issue.If you have an active installation, would you be able to open a new private ticket, and provide us with remote access credentials, ... Fatih Karlıdağ Security Plugin found Suspicious FunctionClosed   Amelia   Updated November 14, 2019 at 11:32am   2 Most recent comment from [deleted]:Hello Fatih,This is a readme file where everything is explained, and the mentioned function is used for testing purposes so in this file there is only an explanation of the function - how you can use ... Michelle Fatal ErrorsClosed   Amelia   Updated November 14, 2019 at 9:40am   12 Most recent comment from Aleksandar Vuković:Hi again Michelle.Like I mentioned - even if our management allowed a refund after this amount of time has passed, the reseller doesn't allow that after 60 days, so there's nothing we can d ... Semir Johar How do i display events on my websiteClosed   Amelia   Updated November 14, 2019 at 9:25am   2 Most recent comment from Aleksandar Vuković:Hello Semir.Thank you for your purchase.At the moment you can display events using these shortcodes:[ameliaevents] if you want to show list of all your events,[ameliaevents tag=”name”] if you wa ... DappersUK Amelia 'confirm booking button' not workingClosed   Amelia   Updated November 13, 2019 at 12:01pm   3 Most recent comment from Aleksandar Vuković:Hello DappersUK.Great news, thanks for letting us know the issue is resolved.Yeah, you can enable the coupon field when you add some coupons.If you have any further questions or issues, please feel f ... Djeff Laachi Notification SettingClosed   Amelia   Updated November 13, 2019 at 11:52am   4 Most recent comment from Aleksandar Vuković:Hello again Djeff.Thanks for the credentials.Unfortunately, there's nothing I can do. I can see that you've entered all info under SMTP, and that should be correct. If you can try these se ... clmnt customize category-service-image not responsiveClosed   Amelia   Updated November 13, 2019 at 11:48am   4 Most recent comment from Aleksandar Vuković:Great news, Clement.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. MARCOS FRAVEGA Translation into EnglishClosed   Amelia   Updated November 13, 2019 at 11:28am   4 Most recent comment from Aleksandar Vuković:Hello again Marcos.Unfortunately, the same reply applies here as it does in the previous ticket:https://tmsplugins.ticksy.com/ticket/2212366Dynamic strings like Notification templates, service names, ... Dan PurchaseClosed   Amelia   Updated November 13, 2019 at 10:02am   2 Most recent comment from [deleted]:Hello Dan, Thank you for your purchase and for the compliments!Unfortunately, in Amelia customers can't choose a duration of a service, at the moment. But, there is a work-around: you can make ...